Dear Customer. Thank you for your positive feedback! We are glad to hear that you enjoyed your stay here, especially for those traveling overland. We strive to provide a comfortable place to rest. If there is anything you would like to say or need during your stay, please do not hesitate to contact us. Have a nice rest and have a pleasant trip! Warm Regards. Balian Paradise Team

Dear Priyo S. Thank you for your feedback. We apologize for the difficulty you experienced in finding our hotel, especially at night. We understand the importance of clear directions, and we will consider installing a lighted sign to the hotel to make it more visible, especially at night. We also apologize for the inconvenience you experienced with the receptionist's arrival time. We will work to improve your experience in the future, including ensuring a more efficient check-in process. Thank you for your feedback, and we look forward to welcoming you back to our hotel. Best regards, Balian Paradise Team

Dear Customer. Thank you for your very detailed and helpful review. Thank you for sharing your observations regarding several aspects of the property. We are very sorry to hear about the unsatisfactory parking experience, we would like to clarify a little, the parking area is an area that we also pay attention to, equipped specifically in the outdoor area, and we also provide it, a parking lot that can be accessed by 2-wheeled vehicles and 4-wheeled vehicles such as mini buses, and for access to our property is not that big, which requires expertise and precision for customers who drive 4-wheeled vehicles. And the problem with the bathroom facilities, especially the shower, the hot water did not come out, we apologize again. This should not have happened, this sometimes happens because the occupancy rate is high. We will make sure to convey this complaint to the hotel management so that it can be followed up immediately. We will also discuss the issue of noise and your comfort, which is the most important thing for us, of course we have rules / Standard Operational Procedures that must be understood and implemented by all employees. However, we will still discuss your complaint. . Thank you for sharing your experience and we look forward to serving you better in the future.