Couleur Hotel Cengkareng

Explore Couleur Hotel Cengkareng
8.1
Very Good
From 975 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.7

Location

8.2

Service and Facilites

8.0

People often mention about Couleur Hotel Cengkareng
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Bedroom (28)
Bathroom (27)
Ambiance (25)
Staff Friendliness (24)
Hotel Area (18)
Accessibility (16)
Surroundings (15)
Taste (14)
Room Space (13)
Distance to City Center (11)
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Traveler Reviews Couleur Hotel Cengkareng

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Customer reviews
D***d
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10.0
/10
Reviewed 2 week(s) ago
Comfortable to relax together.
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Khoiri F.
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8.5
/10
Reviewed 6 week(s) ago
Friendly staff.. close to PLN campus
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Fedy H.
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Business
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8.5
/10
Reviewed 9 week(s) ago
Overall, all staff were friendly: Receptionist, Housekeeping, and Security. All good.
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V***y
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7.9
/10
Reviewed 10 week(s) ago
There was blood on the bed when I got in, and there was no soap. The staff was friendly.
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2 people find it helpful
W***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Friendly service, clean area and bedrooms, varied food menu and delicious taste.
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1 people find it helpful
Enden
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10.0
/10
Reviewed 16 week(s) ago
Nice. Nice room. Only the water in the bathroom tends to stagnate. There's no soap in the bathroom.
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1 people find it helpful
Enden
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Good. Pretty quiet. Just have to go outside to smoke.
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S***n
icon-origin-TRAVELOKA
6.0
/10
Reviewed 23 week(s) ago
Cockroach on the bed, limited food at breakfast… no options at all. Bathroom not clean. No shower in bathroom. No hot water. When asked, I was told to wait for 20 minutes for the hot water to come, which we did for more than 30 minutes but still no hot water. Overall, a very bad experience and I will advise no one to visit this hotel at all.
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Enden
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Staycation
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10.0
/10
Reviewed 29 week(s) ago
Pretty good, close to everywhere. Only the bathroom is a bit cramped and Wi-Fi doesn't work. The food is good, but you can't get it at night, you have to use GoFood. The waiters are nice and friendly, it's good for smoking.
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G***I
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Business
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5.9
/10
Reviewed 46 week(s) ago
Sorry to have to convey this through a review here.. Nightmare, the room was already scary, it smelled musty, even though I asked for a non-smoking room.. However, it seems the room does not have the criteria as written in traveloka... There are already lots of mosquitoes. The bathroom is slippery and not very clean. And there is no elevator, only stairs. Please improve the quality of cleanliness. I was chasing test activities at the Training Center which is not too far away. I only stayed for a night because it was really uncomfortable and I couldn't rest. For the staff, all were good and friendly, but please pay attention to the cleanliness of the room
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1 people find it helpful
A***a
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6.1
/10
Reviewed 55 week(s) ago
The staff was very friendly, but the room was creepy. The lights weren't bright, and when I entered, the TV was already on. I was surprised when there was a sound even though no one was in the room. It turned out to be the TV, haha. The curtains were a little loose, the towels were dirty, the bathroom wasn't very clean, the soap smelled a bit, and the AC was central. By the way, the room was spacious... Hopefully, the shortcomings of this accommodation can be improved. Thanks.
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2 people find it helpful
Accommodation's Reply
20 Oct 2025
Thank you for your advice and we apologize for the inconvenience. We appreciate your feedback and will address it immediately. :)
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a***s
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Staycation
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6.4
/10
Reviewed 59 week(s) ago
The bathroom floor is slippery, there is no warm water for bathing.
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1 people find it helpful
R***i
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Transit
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8.4
/10
Reviewed 66 week(s) ago
The bathroom and bedroom are not clean and well maintained.
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2 people find it helpful
P***i
icon-origin-TRAVELOKA
6.8
/10
Reviewed 67 week(s) ago
The strategic location is very close to our destination, but please pay more attention to the cleanliness and room facilities. There are quite a lot of mosquitoes, my child has hives 🙂. For the rest, it's okay... the staff are friendly from the security, receptionist, cleaning service to the person who delivers breakfast 👍👍
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3 people find it helpful
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
The hotel staff is very friendly, the distance from the hotel to all areas is close, recommended.
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3 people find it helpful
e***i
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Transit
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5.6
/10
Reviewed 75 week(s) ago
The facilities do not match those stated in the application, the room is damp, smells of cigarettes even though we booked a non-smoking room, there is a lot of dust in the room and trash stuck in the bed, there are cockroaches on the bed, there are many small black worms on the bathroom floor, the area leading to the room is full of cigarette butts, but the staff is quite helpful and helps lift the suitcase to the room because there is no elevator.
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4 people find it helpful
C***s
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6.5
/10
Reviewed 76 week(s) ago
The room is ok, just no lift.
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2 people find it helpful
M***M
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10.0
/10
Reviewed 79 week(s) ago
Comfortable place to take a rest.
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T***y
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Leisure
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5.8
/10
Reviewed 82 week(s) ago
Very friendly staff, but rooms were dirty, dusty, and infested with bed bugs. Sleeping was a challenge, and most basic sink and toilet facilities are broken or working but sub-par. Most of the staff are very polite and welcoming though. Everything looks old and dilapidated. The room was spacious but had a very rustic theme to the point that it felt like sleeping in a warehouse. For the price it was charging, they didn't even come with clean sheets or basic toiletries. Bring your own.
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6 people find it helpful
D***n
icon-Medical
Medical
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8.2
/10
Reviewed 88 week(s) ago
I would say this hotel was pricey, with facilities and comfortable. And there was no lift, so you must take the stairs to the room. Nothing much to explore nearby the hotel. It's just not worth the price, compared to hotel that I booked before with the same price at south jakarta.
6 people find it helpful
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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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