The location is strategic, the service is good, the food is delicious.

The hotel is good for family vacation.

It's comfortable and pleasant here.

The room was fairly clean overall. However, when I first checked in, there was a slightly musty, stale smell, as if the room hadn’t been aired out for a while. I also noticed some stains or marks on the table, possibly from previous drinks. On the positive side, the staff were extremely friendly and helpful. I really appreciated their excellent service!

A very pleasant experience from the clean hotel area, friendly and professional staff service, spacious and aesthetic rooms, in short, highly recommended.

Staying at Sapadia repeatedly is indeed a good idea. But the prices fluctuate frequently, which makes you consider staying more often. If you stay once in a while for an important occasion, that's fine.

The food's not delicious. Swimming pool not okay, dirty and no safety.

Thank you. Hopefully, the fruit will be more varied. A separate smoking area should be provided during meals. It can really affect the appetite of non-smokers.

Recommendations for every return to Indonesia

Overall, it's good. Especially the variety of food.

The bathroom door lock doesn't work, there are no setting options for the shower.

Friendly staff, comfortable place, and authentic Sumatran food. I'll have the opportunity to stay here again next time.

The staff was friendly and accommodating.

We had a very disappointing stay at Sapadia Hotel Pematang Siantar and will definitely not be returning. The room facilities were well below acceptable standards: Hot water: The hot water went cold after barely one minute of use. Noise levels: The air conditioning unit was extremely loud and kept us awake all night. Additionally, there was significant outside noise, and on Sunday morning, church activities right on-site/nearby were very disruptive. Customer service: The staff were unfriendly, dismissive, and completely unhelpful—particularly the woman at the front reception desk, whose attitude was extremely poor and unprofessional. Overall, it was an uncomfortable and frustrating stay with substandard amenities and zero hospitality. Look elsewhere if you want a restful stay.

We stayed with family. Excellent service, easy access everywhere.

Our entire stay at the Sapadia Hotel Pematang Siantar was very pleasant. However, when booking online, breakfast was included, but children over 5 had to pay at the restaurant. We assumed that was included in the listed price. Thank you.

Comfortable, close to everything. Highly recommended.

Friendly, strategic location, and comfortable.

I always stay here each time I visited Pematang Siantar (3-4 times a year). Where else can you go? This hotel is the one what you can expect from a hotel during your stay at this city!

From outside, this hotel looks so nice, but i think when we get in.. not really I write message through the WA number of the hotel, i called too, but no response to my chat and didnt picked up.. so weird, the staff said, the one who keep the phone was sick.. I mean, if somebody is sick, other staf should take ove the role.. for me, the reason is not make sense. The variety of the food in resto just good. .. actually i except more.. The hotel should improve its service, facility and soon...