Traveloka (4,895)
Other sources (21)
8.5
Very Good
From 4,895 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.1
Location
8.8
Service and Facilites
8.6
People often mention about Bonnet Hotel Surabaya
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Persekitaran (55)
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Ruang Bilik (33)
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Traveler Reviews Bonnet Hotel Surabaya
Number of reviews per page
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40
Customer reviews
AF
Amelia F.
Transit
8.5
/10
Reviewed 1 day(s) ago
There are a lot of ants in the room near the water kettle, but overall the room is ok, thank you
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Fandy i.
7.8
/10
Reviewed 3 day(s) ago
The cleanliness is still lacking, and check-in took a very long time, as if the cleaning staff were having problems.
However, the hotel area is pleasant, with a supermarket downstairs and security guards on duty for parking.
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T***n
Leisure
9.1
/10
Reviewed 5 day(s) ago
Easy to get everywhere, friendly staff and security guards.
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s***i
10.0
/10
Reviewed 7 day(s) ago
Fun. Lots of tenants eating nearby.
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Y***a
Leisure
10.0
/10
Reviewed 1 week(s) ago
A comfortable, clean, fragrant hotel, basically if I go to Surabaya I will come back to Bonnet Hotel
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p***i
Leisure
8.5
/10
Reviewed 3 week(s) ago
So I'm a regular when I go to Surabaya, it's near the culinary center and if I need to shop, I can just go down. 😁
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs p***i
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
M***d
Leisure
9.1
/10
Reviewed 3 week(s) ago
Cheap and ok, to be more friendly in service.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs M***d
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
F
Fransiska
Leisure
10.0
/10
Reviewed 3 week(s) ago
Staying at the Bonnet Hotel was very enjoyable because the location is close to the city center and it's easy to find food. The staff is friendly. Thank you.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs Fransiska
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
M
Melissa
10.0
/10
Reviewed 3 week(s) ago
The staff service is friendly, the food is also delicious.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs Melissa
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
M***d
Leisure
9.7
/10
Reviewed 3 week(s) ago
improve the service and friendliness of receptionists and other employees
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs M***d
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
M***d
Leisure
10.0
/10
Reviewed 3 week(s) ago
The service is already good, but the friendliness and service to guests needs to be improved.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs M***d
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
S***a
10.0
/10
Reviewed 3 week(s) ago
It's very comfortable to stay here, especially the food is really great. This will be my favorite hotel.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs S***a
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
MR
Muhammad R.
Leisure
9.1
/10
Reviewed 3 week(s) ago
staff can be more friendly in service
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs Muhammad R
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
MR
Muhammad R.
9.1
/10
Reviewed 3 week(s) ago
2x stay here, only for car parking combined with supermarket
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs Muhammad R
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
F***e
Leisure
10.0
/10
Reviewed 4 week(s) ago
The best anyway. Because it's really comfortable.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs F***e
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
H***a
Staycation
9.0
/10
Reviewed 5 week(s) ago
I happened to get a room next to the restaurant, so it was uncomfortable because I could hear noise until night time.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs H***a
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
A***i
8.5
/10
Reviewed 6 week(s) ago
Narrow parking, insufficient parking space, because it is one with the supermarket.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs A***i
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
A***i
8.5
/10
Reviewed 6 week(s) ago
Parking is complicated because the land is very narrow, especially if there is a wedding event.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs A***i
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
DP
Dina P.
Staycation
8.8
/10
Reviewed 6 week(s) ago
The room is nice, so homey, the bed is also soft, it's just a shame, you can hear the noise from the neighboring rooms. And it's a shame the room is not well maintained, so it looks like the hotel is old.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs Dina P
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
S***i
Leisure
9.1
/10
Reviewed 6 week(s) ago
The hotel staff was friendly and very helpful during evening check in.
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Accommodation's Reply
03 Jul 2025
Dear Mr/Mrs S***i
It's Great Day
Warmest Greetings from Bonnet Hotel Surabaya
Thank you for choosing to stay at Bonnet Hotel Surabaya. We are very happy that you want to share your experience with us.
Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You
Regards
Bonnet Hotel Surabaya
Number of reviews per page
20
40
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