Bonnet Hotel Surabaya

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Overall Ratings & Reviews Bonnet Hotel Surabaya

Traveloka (6,625)
Other sources (22)
8.6
Very Good
From 6,625 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.1

Location

8.8

Service and Facilites

8.6

People often mention about Bonnet Hotel Surabaya
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Surroundings (106)
Staff Friendliness (100)
Bedroom (96)
Ambiance (94)
Bathroom (88)
Hotel Area (73)
Accessibility (67)
Wifi (67)
Distance to City Center (66)
Family Friendly (66)
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Traveler Reviews Bonnet Hotel Surabaya

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Customer reviews
Yoga M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
Best choice for transit and short stay.
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Accommodation's Reply
31 Aug 2026
Dear Mr. Yoga M., It's Great day, Warmest greeting from Bonnet Hotel Surabaya Thank you very much for the positive review for Bonnet Hotel Surabaya. We are delighted to hear that Bonnet Hotel Surabaya was your best choice for your transit and short stay. Ensuring your comfort and satisfaction is our top priority. We look forward to welcoming you back on your next visit to Surabaya. Warm regards, Bonnet Hotel Surabaya
M***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Thank you, I have made 3 reservations at this hotel for company staff work.
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Accommodation's Reply
31 Aug 2026
Dear Gentlemen/Ladies, Have a great day. Sincerely, Bonnet Hotel Surabaya. Thank you for choosing Bonnet Hotel Surabaya as your company's accommodation for three business trips. Your trust is a great honor to us. We are committed to maintaining the highest standards of service to support the comfort and smooth operation of your colleagues' business. We look forward to welcoming you and your team again on your next business trip. Sincerely, Bonnet Hotel Surabaya
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
All the staff here are friendly and helpful. The rooms are clean, the food is delicious, and the laundry is clean, fragrant, and sleek. Downstairs is the well-stocked Bonnet supermarket. There are plenty of restaurants in front of the hotel, and street food is plentiful at night. I'm curious about the air freshener in the hallway leading to the room. It smells amazing 😍
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Accommodation's Reply
24 Aug 2026
Dear Mr./Ms. D*a, It's a wonderful day today. Sending warm greetings from Bonnet Hotel Surabaya. Thank you for your positive review and rating of 8.5 for Bonnet Hotel Surabaya. We greatly appreciate your compliments on our staff's friendliness, the cleanliness of the rooms, the quality of our food, and our laundry service. Regarding the air freshener scent in the hallways, we chose this special fragrance to provide added comfort to our guests. We are also pleased that the hotel's convenient location provided you with a pleasant stay. We look forward to welcoming you back again in the future. Sincerely, Bonnet Hotel Surabaya
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff was very friendly and helpful. The rooms were clean, the food was delicious and complete. The service was also informative.
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Accommodation's Reply
13 Aug 2026
Dear Mr./Ms. T*A, It was a wonderful day. Please allow me to send warm greetings from Bonnet Hotel Surabaya. Thank you so much for your review and positive 8.5 rating. We are extremely grateful and proud that you were satisfied with the friendliness of our staff, the cleanliness of the rooms, the quality and variety of food, and the informative service from our team. Every compliment from you is a great motivation for us to continue maintaining and improving the quality of our service. We were honored to have served you and hope to welcome you back in the future. Sincerely, Bonnet Hotel Surabaya
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HERU P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the location is what we like the most.
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Accommodation's Reply
14 Aug 2026
Dear Mr. Heru, We hope you have a wonderful day. Warm regards from Bonnet Hotel Surabaya. Thank you so much for staying with us and giving us a perfect 10/10 rating! We are delighted that you were so impressed with our friendly team and the hotel's location. Your satisfaction is our top priority. We hope to welcome you again on your next stay! Warm regards, Bonnet Hotel Surabaya
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Sorta M. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff were very friendly, always smiling, and willing to help carry things up to our rooms. The food was delicious, with everything from fried rice and white rice to porridge, side dishes, vegetables, fruit, and a variety of drinks. We stayed at this hotel for 7 days, and we plan to stay here again next time we return to Surabaya.
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Accommodation's Reply
29 Jul 2026
Dear Ms./Mrs. Sorta M.P., It's a wonderful day today. Sending you warm greetings from Bonnet Hotel Surabaya. Thank you so much for your excellent review and the perfect 10.0 rating you gave Bonnet Hotel Surabaya! We are delighted to hear that you enjoyed your 7-day stay with us. From the friendliness of our staff and assistance with luggage to the wide variety of food and beverages, your satisfaction is the joy of our entire team. We hope to welcome you back to Bonnet Hotel Surabaya next time! Sincerely, Bonnet Hotel Surabaya
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e***o
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
The hotel bed linen is dirty and has some brown or black stains (looks like they don't change it at all). The color of the linen is broken white. Honestly, the only good thing about this hotel is the location.
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Accommodation's Reply
29 Jul 2026
Dear eo*, It's Great day, Warmest greeting from Bonnet Hotel Surabaya. Thank you for your feedback and for highlighting our convenient location. We deeply apologize for the issue regarding the cleanliness and condition of the bed linen during your stay. This certainly does not reflect our usual standards. Please be assured that we have shared your comments with our housekeeping team to evaluate and improve our linen quality and laundry process immediately. We truly appreciate your honesty as it helps us do better, and we hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Bonnet Hotel Surabaya
Laksono N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The walls and doors are too thin, so sounds can be heard clearly from outside.
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Accommodation's Reply
24 Jul 2026
Dear Mr. Laksanyo N., Have a great day. Warm regards from Bonnet Hotel Surabaya. Thank you for choosing to stay at Bonnet Hotel Surabaya and for your positive review. We apologize for any inconvenience you experienced regarding the soundproofing issue in your room. We have forwarded this valuable feedback to management for immediate evaluation and follow-up to improve the quality of our facilities. We hope to welcome you back again in the future. Warm regards, Bonnet Hotel Surabaya
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Thomi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very kind and friendly...................
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Accommodation's Reply
15 Jul 2026
Dear Ms./Mrs. Tomi P., It's a wonderful day today. Sending you warm greetings from Bonnet Hotel Surabaya. Thank you so much for taking the time to write a review and giving us a perfect 10.0 rating for your stay on July 7th-8th. We are delighted to hear that our service was excellent and friendly. This compliment is a great inspiration for our entire team to maintain and improve the quality of our service for the comfort of all our guests. We were honored to welcome you and we sincerely hope to have provided you with a memorable stay on your next visit. Sincerely, Bonnet Hotel Surabaya
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Close to culinary spots and comfortable for families to stay.
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Accommodation's Reply
14 Jul 2026
Dear Mr./Ms. G*t, Have a wonderful day! Warm regards from Bonnet Hotel Surabaya. Thank you so much for your perfect 10.0 rating! We are delighted to hear that our location near various restaurants and our comfortable hotel atmosphere made your stay with your family so enjoyable. Being a family-friendly accommodation is our priority. We hope to welcome you and your family back to Bonnet Hotel Surabaya again in the future! Sincerely, Bonnet Hotel Surabaya
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I've stayed at the Bonnet Hotel many times. I'd recommend it to friends and family. Thank you to all the staff for their hospitality.
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Accommodation's Reply
14 Jul 2026
Dear Mr./Ms. G*t, It's a wonderful day! Sending warm greetings from Bonnet Hotel Surabaya. Thank you so much for your perfect 10.0 rating and your loyalty to Bonnet Hotel Surabaya! We are very proud and delighted to receive your compliments on the friendly service of all our staff. Your recommendations to friends and family are very important to us in maintaining the quality of our service. We hope to welcome you again next time! Sincerely, Bonnet Hotel Surabaya
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E***r
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 9 week(s) ago
Hopefully, things will improve in the future, especially with white pillowcases. Please pay attention to the cleanliness of the glass containers on the tables.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. E*r, Have a great day! Sincerely, Bonnet Hotel Surabaya. Thank you for choosing Bonnet Hotel Surabaya and for your feedback. We apologize for any inconvenience regarding the color of the pillowcases and the cleanliness of the table tray in your room. We have coordinated this matter with our housekeeping team to immediately improve and evaluate the situation to ensure your utmost comfort. We look forward to welcoming you back with even better service on your next stay. Sincerely, Bonnet Hotel Surabaya
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Better than my last stay, November last year.
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Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. N*i, It's a wonderful day! Sending warm greetings from Bonnet Hotel Surabaya. Thank you so much for your excellent review and rating of 9.1! We are delighted that your stay was even better than last November. Your satisfaction is our top priority, and this positive feedback is a great motivation for the entire Bonnet Hotel Surabaya team to further improve our services. We hope to welcome you again next time! Sincerely, Bonnet Hotel Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Staying at Bonnet was very pleasant, the surrounding environment was pleasant, there was a minimarket just to take away, there were many choices of food around the hotel, there were also several reflexology places to choose from, the staff were friendly, the food variety was sufficient, the hotel was clean and comfortable.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Have a wonderful day! Sincerely, Bonnet Hotel Surabaya. Thank you so much for giving Bonnet Hotel Surabaya a perfect 10.0 rating! We are delighted to hear that you had a wonderful stay. Thank you for your appreciation of our friendly staff, clean rooms, variety of food, convenient access to supermarkets, delicious local cuisine, and on-site massage center. Your comfort is our top priority. We hope to welcome you back for another memorable stay! Sincerely, Bonnet Hotel Surabaya
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Miyshael L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Great, the service is good and friendly.
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Accommodation's Reply
29 Jun 2026
Dear Mr. Michael L., It's a wonderful day today. Sending warm greetings from Bonnet Hotel Surabaya. Thank you so much for your perfect 10.0 rating and positive review of Bonnet Hotel Surabaya! We are delighted to hear that you were impressed with the friendly and excellent service from our team throughout your stay. Your satisfaction is our top priority and the greatest motivation for all our staff to continue maintaining the highest quality of service. We hope to welcome you back again on your next visit! Sincerely, Bonnet Hotel Surabaya
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S***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The room was nice and clean, and everything was fine, except for the soundproofing issue. Sounds from the hallway and surrounding activities were very loud, making it difficult for me to sleep or rest well. Please improve.
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Accommodation's Reply
17 Jun 2026
Dear Mr./Mr./Ms. S*t, Have a great day! Warm regards from Bonnet Hotel Surabaya. We apologize for the inconvenience caused by the soundproofing issue in your room, which disturbed your rest during your business trip. We have forwarded this complaint to our management team for evaluation and improvement to ensure a more comfortable stay for you. We look forward to welcoming you back again with even better service. Sincerely, The Management Team, Bonnet Hotel Surabaya
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The food is delicious and there are many kinds.
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Accommodation's Reply
17 Jun 2026
Dear Mr. G*t, It's a wonderful day, and we send our warmest greetings from Bonnet Hotel Surabaya. We are delighted to hear that you enjoyed the delicious and diverse menu we prepared for you during your stay. Your culinary satisfaction is the joy of our restaurant team. We hope to welcome you back again next time to enjoy our excellent service and delicious food! Sincerely, Bonnet Hotel Surabaya
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is comfortable and easy to access everywhere, the rooms are comfortable and the food is delicious.
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Accommodation's Reply
12 Jun 2026
Dear Mr./Ms. S*i, It's a wonderful day! Sending you warm greetings from Bonnet Hotel Surabaya. Thank you so much for your excellent review and a 10.0 rating for Bonnet Hotel Surabaya! We are delighted to hear that you enjoyed the comfort of the rooms, the delicious food, and the convenient access to our excellent location during your stay. Your satisfaction is the main driving force for our entire team to continue providing the best service. We hope to welcome you back again on your next visit! Sincerely, Bonnet Hotel Surabaya
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S***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Good facility, good bed, good entertainment.
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Accommodation's Reply
12 Jun 2026
Dear Mr./ Mrs.S***s Its's Great day, Warmest Greeting from Bonnet Hotel Surabaya Thank you very much for your perfect 10.0 rating and for sharing your wonderful experience at Bonnet Hotel Surabaya! We are absolutely thrilled to hear that you enjoyed our good facilities, comfortable beds, and entertainment during your business trip. Your satisfaction is our greatest reward and motivates our team to maintain our high standards. We look forward to welcoming you back on your next visit to Surabaya! Warm regards, Bonnet Hotel Surabaya
Indah R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Booked a room here for the farewell event team at the second floor restaurant so they could rest for a while after preparing for the event, cleaning, getting ready, and doing their makeup. The room was quite comfortable, but the AC took a long time to cool down. The toilet washer was a bit difficult to turn off, but I've reported it to the receptionist, hopefully it will be better in the future. The food is delicious, my favorite is the chicken soto. The place is not big but it's very cozy, the staff are friendly.
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+5
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Accommodation's Reply
12 Jun 2026
Dear Ms. Indah R., It's a wonderful day today. Sending warm regards from Bonnet Hotel Surabaya. Thank you for your excellent review and rating of 9.7 for Bonnet Hotel Surabaya! We are delighted that you enjoyed the chicken soup, the warm atmosphere, and the friendliness of our staff at your farewell party. We apologize for the inconvenience caused by the uncomfortable air conditioning and toilet flush. We have forwarded your feedback to our technical team for immediate improvement to ensure your greater comfort. We hope to welcome you and your team back again soon! Sincerely, Bonnet Hotel Surabaya
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Number of reviews per page
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