Dear Madam, We sincerely apologize for the inconvenience you experienced during your stay at Ruby Hotel, including the cockroaches in the bathroom and the condition of the pillows. Our housekeeping and pest control teams have thoroughly inspected your room and surrounding areas. Thank you for your honest feedback, and we are committed to preventing such incidents from happening again. Thank you for your 10.0 rating. If you wish to book a room later, please inform reception. Thank you, and we hope to welcome you again. Sincerely,