8.2
Very Good
From 2,291 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

7.8

Location

8.5

Service and Facilites

8.4

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Traveler Reviews Hotel Surya Jakarta

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Customer reviews
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Anugerah W.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 285 week(s) ago
Good place and Comfortable, only WIFI need to fix, because I tried to connect but can't connect to internet
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Drajad S.
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Business
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6.2
/10
Reviewed 285 week(s) ago
It doesn't fit the writing and the facts but the low price is understandable.
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feri i.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 288 week(s) ago
When the water floods, the building rooms are old.
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Accommodation's Reply
01 Mar 2020
Thank you Mr. Irawan for staying at Surya Hotel. We apologize for the inconvenience at our hotel. For the problem of flooding in front of the hotel, we have coordinated with related parties because it results in the hotel drainage not leaving. We hope that this situation does not happen in the future. Best regards Ilham only Hotel Manager
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Aprilia S. W.
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 290 week(s) ago
The internet network is not good, the signal is bad.
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Accommodation's Reply
07 Feb 2020
Thank you for the input given to us, there are indeed some improvements at the end of the month for internet equipment. We apologize again for your inconvenience. We will improve our servants. Best regards Only ilham Hotel Manager
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Anggie Henny Matasik
icon-Romantic
Romantic
icon-origin-TRAVELOKA
6.3
/10
Reviewed 290 week(s) ago
The hot water is not available, so the bathtub means nothing :(
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Achmad G. R.
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Backpacking
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6.0
/10
Reviewed 290 week(s) ago
The air conditioner is not really hot and the room is very cold.
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Accommodation's Reply
03 Mar 2020
Thank you for the input given to us. We apologize for the inconvenience, sir, during our hotel. We will progress soon. We will wait for your return. Best regards Ilham only Hotel Manager
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Raxel A.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 291 week(s) ago
The hotel is dirty and smells musty, especially in the rooms, the exhaust in the bathroom is very noisy.
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Accommodation's Reply
07 Feb 2020
Thank you for the input given to us. We apologize for the inconvenience, sir, while in our hotel. We will progress soon. We will wait for your return. Best regards Ilham only Hotel Manager
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Bambang
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 293 week(s) ago
Rooms are a lot of mosquitoes and the air conditioner is noisy.
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Accommodation's Reply
07 Feb 2020
Thank you for the input given to us. In the future we will improve our servants. Best regards Only ilham Hotel Manager
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Halasan S. P.
icon-Backpacking
Backpacking
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6.0
/10
Reviewed 295 week(s) ago
Not worth mentioning as a hotel.
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Accommodation's Reply
16 Jan 2020
Thank you for your attention Mr. Halasan. Because of one other thing there is a problem in our hotel. In the future it is already in the process of repair. We hope Mr Halasan can visit again at our hotel. Best regards Ilham only Hotel Manager
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hilmi n.
icon-Family
Family
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9.4
/10
Reviewed 295 week(s) ago
I got a clean room, the service from the hotel workers was very good and friendly. Close to culinary spots in the new market.
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Accommodation's Reply
16 Jan 2020
Thank you for the input given to our hotel, Mr. Hilmi. We will improve our service again. We await your return. Best regards Only ilham Hotel Manager
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Ms FEI BIN
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 297 week(s) ago
The location of Hotel Surya Jakarta is in the middle of Jakarta (strategically) and the rooms are clean. Only when we were staying, the exhaust fan sounded very loud (wanted to send a video can't) and the water smelled. Please improve.
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Accommodation's Reply
31 Dec 2019
Thank you Ms.Fei for staying at our hotel. We will cross check again what is the problem in the room. Sorry for the inconvenience while in our hotel. Our maids will be upgraded in the future. thank you Only ilham Hotel Manager
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Mhd
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 297 week(s) ago
Rooms for deluxe are quite spacious, there is hot water, a garden there is a fountain and a fish pond is good for relaxing, for breakfast a lot around the hotel food vendors, although there are restaurants in the hotel that are always closed, supermarkets and atm very close, the lack of only a lot of mosquitoes .
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ahmad f.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 297 week(s) ago
I am very happy to stay here because the place is also quite strategic
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Accommodation's Reply
26 Dec 2019
Thank you Pa Ahmad for staying at our hotel, we hope to stay again. In the future our service will be better.
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Mira H.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 297 week(s) ago
Now the service is getting better, improved cleanliness and tidiness of the room yes. It smells even more to break it
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Accommodation's Reply
26 Dec 2019
Thank you Pa Rosyid for staying at our hotel, in the future we will improve our maids again. Thank you for the input provided.
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Tarjan
icon-origin-TRAVELOKA
6.0
/10
Reviewed 299 week(s) ago
This is the umpteenth time staying here, but this is a very uncomfortable experience, dirty room. AC is not cold at all. Smelly dirty bathroom. Lots of hair. Ask to change the room because right when I open the blanket there are blood stains. Change but the room conditions are still the same. So will not stay here again. No recommend.
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Accommodation's Reply
12 Dec 2019
Previously, we apologize for the inconvenience of Mr. Tarjan in our hotel, thank you for criticizing us. In the future we will be even better. Please let Mr. Tarjan stay back at our hotel. Greetings Management.
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Mhd
icon-origin-TRAVELOKA
6.0
/10
Reviewed 300 week(s) ago
Lots of mosquitoes.
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Accommodation's Reply
07 Dec 2019
Thank you Pa Achyar for staying at our hotel, Sorry for the inconvenience of Pa Achyar. We will pay attention to the pest control program again in the future, we hope Pa Achyar will return to our hotel. Thank you for the information provided to us.
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Mhd
icon-origin-TRAVELOKA
7.0
/10
Reviewed 300 week(s) ago
The wifi is not enough in the back room, the room is pretty good.
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Accommodation's Reply
07 Dec 2019
Thanks for the info you provided to us. For wifi is in progress in December. We are waiting for his return.
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Chairiyani A.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
5.5
/10
Reviewed 302 week(s) ago
the view was different from photo, wifi was bad, we must buy wifiid. hope this hotel will be better again
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Accommodation's Reply
28 Nov 2019
Thank you Ms. Chairiyani, for your review it is will be good critics to us. Sorry for your inconvenience, because our internet access is under construction. But now our team has resolved the problem. I Hope you can come visit again to feel the best service from Surya Hotel Jakarta.
Brama M.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.8
/10
Reviewed 308 week(s) ago
Excellent service, the officers are also friendly, in the photo deluxe double room there is no bathtub but the original is there.
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Bambang S.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 308 week(s) ago
Please pay attention to the toilet, something is leaking in the toilet area so that water stagnates, and it causes a lot of mosquitoes.
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