Overall Ratings & Reviews Aston Pasteur

Traveloka (16,261)
Other sources (207)
8.7
Very Good
From 16,261 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.8

Service and Facilites

8.8

People often mention about Aston Pasteur
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Staff Friendliness (360)
Bedroom (350)
Room Space (334)
Variety (321)
Bathroom (311)
Taste (311)
Ambiance (309)
Distance to City Center (297)
Accessibility (290)
Family Friendly (288)
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Traveler Reviews Aston Pasteur

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Customer reviews
Siti S.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 day(s) ago
I've been a customer of the app for decades. I've also been a guest at Aston hotels for decades, from when I moved from my previous hotel, which was nearby, until I moved. My suggestion for guest convenience is to create two separate breakfast locations. Honestly, breakfast at Aston isn't as good or comfortable as it used to be. It's now more hectic, crowded, and refills are slow, even for just water. As a long-time guest, I hope Aston can improve its breakfast service, because honestly... it used to be the best breakfast at Aston hotels. Thank you.
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P***p
icon-Business
Business
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9.4
/10
Reviewed 3 day(s) ago
Best location in Bandung and clean
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Guest
icon-origin-TRAVELOKA
5.3
/10
Reviewed 4 day(s) ago
A very bad stay. The air conditioner in my first room was broken and extremely noisy, making it completely unusable. After moving rooms, I thought the problem was solved, but at night the noise was still very bad, and I could barely sleep. As a hotel, the most basic thing is to ensure guests have a good night's sleep. However, this experience completely fell short of that standard. Very disappointing, and I will not choose this hotel again.
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L***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 4 day(s) ago
The service is good... The staff is friendly... Thank you to the helper and Ms. Siti who is on duty in the parking area.
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Accommodation's Reply
24 Feb 2026
Dear Gentlemen/Ladies, Please be informed briefly that we appreciate your review. We are delighted to hear that the excellent service and friendliness of our team at Aston Pasteur Bandung provided you with a memorable experience during your stay. We would like to express our special thanks and appreciation to the helpful staff and Mr. Siti at the parking area for their outstanding service. This motivates us to continue striving to maintain the quality of service for all our guests. We hope to welcome you back again in the future. Sincerely, Renny Sandia, General Manager
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sulistyo a. p.
icon-Business
Business
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9.7
/10
Reviewed 7 day(s) ago
The Aston Pasteur Hotel is really good.
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Accommodation's Reply
24 Feb 2026
Dear Mr. Sulistiyo, Greetings from all of us. Thank you for your kind review. We are delighted to hear that you were comfortable and enjoyed your stay with us, and that our team provided a friendly and memorable experience. Your review encourages us to continue maintaining and improving the quality of our service in the future. We hope to welcome you back to Aston Pasteur Bandung again. Sincerely, Renny Sandia, General Manager
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R***i
icon-Leisure
Leisure
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8.4
/10
Reviewed 1 week(s) ago
Arrived at the hotel at 2:30 PM to check in, but the room wasn't ready. I was told to wait 40 minutes. Everything else was fine.
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Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced due to the waiting time during check-in at Aston Pasteur Bandung. We understand this may have affected your comfort during your first stay. We have noted your feedback and will incorporate it into our evaluation of our efforts to improve coordination and room availability for a faster and more efficient check-in process in the future. We appreciate your understanding and your appreciation for other aspects of your stay which were still satisfactory. We look forward to welcoming you back with even better service on your next visit. Sincerely, Renny Sandia, General Manager
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M***i
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
Beautiful early morning view at Suite Room.
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Accommodation's Reply
24 Feb 2026
Dear customer, thank you so much for your valuable review. We are delighted to hear that you enjoyed the beautiful morning view from your Aston Pasteur Bandung Suite. We hope you enjoyed a special morning and that you will have a comfortable and enjoyable stay in the future. We look forward to welcoming you back and creating unforgettable memories for you. Sincerely, General Manager, Lenny Sandia
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Hera h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The location is near the Pasteur toll gate, near the Botanica mall, and near a gas station. There are plenty of food options. The service and staff are friendly. Top notch.
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Accommodation's Reply
24 Feb 2026
Dear Ms. Hera, Greetings from all of us. Thank you for your review. We are delighted to hear that the Aston Pasteur Bandung Hotel's excellent location—close to the Pasteur Toll Gate, shopping areas such as Botanica Mall, gas stations, and a variety of restaurants—provided convenience and satisfaction during your stay. We greatly appreciate your compliments on our service and the friendliness of our team. Such reviews motivate us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Renny Sandia, General Manager
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Verified Traveler
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and pleasant 😊
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Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Please allow me to briefly inform you that we appreciate your review. We are delighted to hear that the service and hospitality of our team at Aston Pasteur Bandung provided you with a memorable experience during your stay. Your compliments motivate us to continue providing the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, Renny Sandia, General Manager
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Stayed on Monday and got a free upgrade to a larger room from the receptionist. The food was delicious and comfortable.
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Accommodation's Reply
24 Feb 2026
Dear Gentlemen/Ladies, Please be informed that we appreciate your review. We are delighted to hear that you enjoyed your stay at Aston Pasteur Bandung, including the complimentary room upgrade and the friendly service from our reception team. We are also pleased to hear that you enjoyed the food and that the hotel's atmosphere made your stay comfortable. Your positive feedback encourages us to continue improving the quality of our service and facilities. We look forward to welcoming you back in the future. Sincerely, Renny Sandia, General Manager
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E***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, the staff are very friendly and kind when helping with check-in, the breakfast menu is delicious, next time I will stay here again 😍🥳
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Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted that you enjoyed your stay at Aston Pasteur Bandung and had a positive experience with our team during check-in. We especially appreciate your compliments on our varied and delicious breakfast menu. Such positive reviews motivate us to continue providing the best service to all our guests. We look forward to welcoming you back on your next stay. See you again at Aston Pasteur Bandung! Sincerely, Renny Sandia, General Manager
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E***a
icon-Business
Business
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10.0
/10
Reviewed 3 week(s) ago
I had a wonderful stay here. The staff were very friendly, they gave great dining recommendations, and the location is very close to the city center. I recommend this hotel and will probably stay here again if I ever come back to Bandung. The room was very large, a little noisy from other rooms, but not too loud. Everything was great. Thank you for this wonderful experience.
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1 people find it helpful
Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you for your wonderful review of your stay at Aston Pasteur Bandung. We are delighted to hear that you felt comfortable, enjoyed your spacious room, and appreciated the friendly service from our team, as well as your helpful restaurant recommendations during your stay in Bandung. We also appreciate your feedback regarding the minor noise from other rooms, which is something we take seriously and are continuously working to improve the comfort and quality of the guest experience. Your compliments and suggestions mean a great deal to us. We look forward to welcoming you back on your next visit to Bandung to provide you with an even better experience. Sincerely, Renny Sandia, General Manager
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Elfrida D. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The bed is very comfortable and the family room is quite spacious.
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Accommodation's Reply
24 Feb 2026
Dear Ms. Elfirda, Our deepest respects. Thank you for your review. We are delighted to hear that the comfortable beds and spacious Family Room at Aston Pasteur Bandung provided you with a memorable stay. Your positive review encourages us to continue striving to maintain the highest quality facilities and services for all our guests. We look forward to welcoming you back in the future. Sincerely, Renny Sandia, General Manager
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Tata
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly, excellent service, as the staff can deliver GoFood to your room. Thank you.
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Accommodation's Reply
24 Feb 2026
Dear Ms./Ms. Tata, Greetings from all of us. Thank you for your review. We are delighted to hear that our team at Aston Pasteur Bandung provided you with a comfortable stay, including assistance with room service from GoFood. We strive to provide friendly, helpful, and convenient service to all our guests. Your compliments motivate us to continue providing the best possible service. We look forward to welcoming you back in the future. Sincerely, Renny Sandia, General Manager
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Tata
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Friendly, excellent service, as the staff can deliver GoFood to your room. Thank you.
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Accommodation's Reply
24 Feb 2026
Dear Ms./Ms. Tata, Greetings from all of us. Thank you for your review. We are delighted to hear that our team at Aston Pasteur Bandung provided you with a comfortable stay, including assistance with room service from GoFood. We strive to provide friendly, helpful, and convenient service to all our guests. Your compliments motivate us to continue providing the best possible service. We look forward to welcoming you back in the future. Sincerely, Renny Sandia, General Manager
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Tata
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly, excellent service, as the staff can deliver GoFood to your room. Thank you.
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Accommodation's Reply
24 Feb 2026
Dear Ms./Ms. Tata, Greetings from all of us. Thank you for your review. We are delighted to hear that our team at Aston Pasteur Bandung provided you with a comfortable stay, including assistance with room service from GoFood. We strive to provide friendly, helpful, and convenient service to all our guests. Your compliments motivate us to continue providing the best possible service. We look forward to welcoming you back in the future. Sincerely, Renny Sandia, General Manager
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lucky i. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
There's only one thing missing. The TV isn't a smart TV yet. It can't support Netflix or YouTube. Please upgrade. Other than that, it's okay. The food is okay.
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3 people find it helpful
Accommodation's Reply
24 Feb 2026
Dear Lucky, Sincerely yours, Thank you for your review of your stay at Aston Pasteur Bandung. We are delighted to hear that you enjoyed our food and the comfort of your stay. We appreciate your feedback regarding the in-room television facilities. This is an issue that needs addressing, and we will use it in our evaluation to improve our facilities in the future, providing an even more complete and memorable stay for our guests. We greatly appreciate your feedback and hope to welcome you back again with even better service on your next visit. Sincerely, Renny Sandia, General Manager
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
friendly staff, comfortable place😻
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Accommodation's Reply
28 Jan 2026
Dear Gentlemen/Ladies, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your review. We are delighted to hear that the friendliness of our staff and the comfort of the hotel provided you with a memorable stay. We hope to welcome you back to Aston Pasteur Hotel Bandung again in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Hotel staff is friendly, food is delicious.
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1 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear Valued Guest, Sincerely yours, Aston Pasteur Bandung. Thank you for your review. We are delighted to hear that the friendliness of our staff and the quality of our food left a positive impression on you during your stay. We hope to welcome you back to Aston Pasteur Bandung again in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Indri A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Arriving at the hotel in a rainy and windy night, the staff were quick to help, friendly, and the process was quick. Thank you to Mr. Gio and Mr. Quratul for upgrading our room to a spacious and comfortable family suite. It's a great choice for a hotel in Bandung.
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Accommodation's Reply
28 Jan 2026
Dear Mr. Indri, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your review and compliments. We are delighted to hear that even though you arrived at the hotel at night in rainy and windy weather, our team was able to assist you quickly with friendly service and efficient execution. We especially thank Mr. Gio and Mr. Guratul for their special appreciation. We will pass on these compliments to them as inspiration for our continued excellent service. We are also pleased to hear that the Family Suite we provided you with offered comfort and a memorable experience. Thank you for choosing Aston Pasteur Hotel Bandung. We hope to welcome you again on your next visit to Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung
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Number of reviews per page
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