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Traveler Reviews Solea Mactan Resort
Number of reviews per page
20
20
40
40
Customer reviews
T***a
Staycation
10.0
/10
Reviewed 6 week(s) ago
Good view, the hotel is excellent. From the moment I arrived, I was impressed. The atmosphere is clean, peaceful, and beautifully designed. The room is spacious, and the bed is extremely comfortable, allowing for a truly relaxing stay.
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B
BN
Leisure
8.5
/10
Reviewed 11 week(s) ago
A great value hotel. Highly recommended for those with children under 13.
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A***l
Leisure
8.3
/10
Reviewed 68 week(s) ago
We were not given voucher for the free activities while other have it and we pay the same amount. Like what is your basis? Also, we came in at 8 AM for our breakfast and the food was almost gone and there were no refills
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Laura
5.4
/10
Reviewed 127 week(s) ago
Rooms facilities are lacking like towels. For all hotels I've been into only solea have 2,000 deposit amount. Employees at lobby area are not entertaining, it may lack of training or tired of the day.
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MA
May A. D.
5.4
/10
Reviewed 177 week(s) ago
Check in was not smooth. Some staff are not knowledgeable about my 8 room bookings. Even if I told them that each room is under different names and that they will be the one to check in, even if the actual occupants already registered, they still put some rooms under my name so it's very difficult for personal account bills since some rooms are under my name. Check in time is 3pm but some rooms were given beyond 3pm already, Reason for one staff why were not handled with care is because we availed of a promo rate. Ridiculous! All should be treated equally regardless of the rate since we are all paying guests. Rooms, hallways and lobby smell bad, it's like there's septic tank leaking. Bacon in the restaurant is per request and one time only. Why is this so? If they don't want to include bacon in the breakfast buffet then why did they let some guests know that there is available but only per request. One serving is not enough since its very small and were families of 4 per room.
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1 people find it helpful
CE
Chanelle E. J. A.
9.4
/10
Reviewed 203 week(s) ago
The resort is great for family staycation. My kids enjoyed the pool so much. It does not get really crowded because the place is huge. The staff are amazing. The restaurant food is good at reasonable price. Will definitely be back.
1 people find it helpful
Francis Velasco
4.8
/10
Reviewed 212 week(s) ago
The worst resort ever. Room was very untidy. Crowded.
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FB
Faith B. S.
8.5
/10
Reviewed 241 week(s) ago
Good accommodation. Nice staff. Good food.
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CC
Collenn C.
8.5
/10
Reviewed 250 week(s) ago
A really great resort to stay with no corkage fees whatsoever. Its affordable. The rooms are great. The pools are well done and maintained with many options.
1 people find it helpful
John Hart Cuizon
9.1
/10
Reviewed 252 week(s) ago
We've stayed in their Seaview building which to me is quite old but tolerable, and the room is spacious with great view indeed. We've tried staying in their Solea Palm building and I'd say the rooms and facilities in their are quite better and modern. But overall, it was a great quick stay after all. Looking forward for their Waterpark to relaunch! Thank you.
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1 people find it helpful
SM
Sergie M. P. R. F.
9.4
/10
Reviewed 265 week(s) ago
It was a very meaningful stay! The staff were friendly and accommodating and I had a wonderful stay there. Though it was an early checkout, it was still worth it.
2 people find it helpful
DF
Daiane F. Q.
9.0
/10
Reviewed 270 week(s) ago
Nice weekend getaway. Worth paying for
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JF
Jessamae F. S.
8.2
/10
Reviewed 276 week(s) ago
Everything’s great except customer service. They could use some smile 😊
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RG
Rodel G.
Family
8.6
/10
Reviewed 332 week(s) ago
Generally the hotel interior is excellent, lots of swimming pools inside the resort with one new pool on new hotel building wing, hotel cleanliness is good but they much do more effort for consistency. This is my 2nd time I stayed a vacation at solea, unfortunately this year there service is way off compare to previous year. Year 2018 stay I feel that they very warm to there guest a simple hi/hello everytime you pass them they are attentive to guest request but 2019 they so much need to improve with regards to there service. However, Solea has lot of potential to be one of the best resort here in Cebu, they are developing there area better which makes more interesting to take selfies and pictures.
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RF
Roy F.
Romantic
6.1
/10
Reviewed 348 week(s) ago
It didn't live up to its photos' presentations.
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CM
Chong M. T.
Romantic
8.5
/10
Reviewed 368 week(s) ago
Given the newly opened resort with the long established resort like movenpick, the view and facilities have it's own uniqueness and comfort.
1 people find it helpful
JN
JUNIVI N. P.
9.7
/10
Reviewed 373 week(s) ago
It was an awesome stay. They even upgraded our room to a suite! Best resort you will never get bored with lots of activities to do!
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FP
Florante P.
9.4
/10
Reviewed 377 week(s) ago
Awesome staff. Great view! Food was okay. Would love to stay there again.
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G
GENEVIEVE
Family
9.4
/10
Reviewed 388 week(s) ago
Great place for families! We’ll be back for sure!
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ZA
Zel A.
6.3
/10
Reviewed 392 week(s) ago
The resort was nice, pools spectacular. They have water problem when we stayed there, not enough water for the bathroom. We end up leaving the resort no bath. 😭 Hope they sort this out.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia