Solea Mactan Resort

its ok overall

We booked 2 premier garden view rooms but was greeted with more of a city view and local residents backyards. The property was bigger than expected - but very worn and dated, loved the flowers and trees all around and the various pools. The beach area was ok, sand was rough and packed in - looked man made. Lots of garbage floating in the water. In room 1 the AC was constantly leaking. In room 2 we had door lock issues 3 days in a row where we were locked out of out for hours. It was very inconvenient as we had plans for the day and they had to be delayed because we could not enter the room until maintenance came. We were only given 2 towels each room even though we had 3 ppl staying in each room. We stayed for total 8 days but only received the same complimentary tickets as people staying one or 2 nights to use the amenities. We had breakfast included for 4 adults, one child was free and we would pay for 1 child for each day all 6 of ate together. First the breakfast staff checking us in were not friendly and continuously wanted to charge us extra for our daughter even when only 5 of us attended breakfast (so we had paid for 4 adults, 3 adults came, 1 child and one free child) but they still wanted to charge us for the 1 child and we had to explain everyday that we have prepaid for 4 breakfasts already and one child is free. Pretty annoying when it’s the same staff each morning checking us in.

It's an old building, and situated in the middle of a poor area. Directly outside of my room window are slum housing. It's advertised as something really good, and it's NOT. The only thing good was the many pools if you like that. The breakfast buffet was average at best. It should be priced around $25 - 30 per night.

Family Friendly

Everything is great in this place

The property is beautiful. Unfortunately when we went there was ashfall causing all outdoor amenities to be closed for the duration of what my stay was supposed to be. Solea offered nothing to make up for this.

Love it and we are satisfied thank you

Excellent service recovery by the manager named Joy. She responded quickly, followed up promptly, and made sure my concerns were addressed. I really appreciated their professionalism and commitment to customer satisfaction.

Family friendly. Great staff

Lots of things to do

The kids enjoyed our stay. Very nice staff and helpful.

Was charge twice for breakfast

I think this is a great resort/hotel for the price. I found the staff to be excellent, attentive, and courteous. The pools are very nice for the kids and the water park is suitable for the whole family. The views are good and it’s close to a beach area. The restaurant was a bit pricey for the cost of the hotel but overall I give them a thumbs up!

Pool and play area

Nice resort with everything youd expect buffets and lovely gardens and pools.

The room is not prepared , it was too hot and there are ants and flies. Aside from that , the towel has a pubic hair😔 very disappointed

Solea Mactan Resort Beware of this resort that is claiming to be a 4 star resort Building/Structure: it seems that this hotel only opened in 2019 if im not mistaken but the structures look very old and worn down And not well maintained Breakfast: The room is for 4 people but only 2 people are covered for breakfast. Additional persons over 5 years old are 450php per person Earth Restaurant- the restaurant next to the pool does not allow anyone in wet clothes But I saw someone the next morning During breakfast hours who was in their swimsuit and was soaking wet (I guess the rule only applied to some) Food is a mix of different cuisines Do not and I mean do not eat the PUTO MAYA it is absolutely upsetting You will also find the Danggit (dried fish) tucked all the way to the farthest corner in the back Past the bathroom! Lugaw is not Filipino style It is very white very bland and absolutely no seasoning at all AND ALSO if you ask for a to go cup for your coffee they charge another 50php just for the paper cup Room: 2/10 Our room door did not lock And there were no bathrobes and slippers that were intended to be included with our room Our room had a broken bathtub drain, and the maintenance man came to “fix” the bathtub and as soon as he opened the drain All the water flooded to the bathroom floor Mind you this was around 8pm And when I called front desk They did not even offer an alternate room! My kids haven’t showered and were already tired and ready for bed F

Need retouching some paint faded

We booked twice in Solea, but the staff are not organized, bathroom has molds, rooms are not cleaned and the room dont have smoke alarm for emergency use. Overall rating not a good hotel and resort to booked.

Avoid this property. It's a zoo packed with noisy children. Not even a single pool for adults only. Everywhere you go it's noisy. Floors are slippery with no warning signs. I slipped and not a single one of the staff even came over to check ed if I was fine. Took an hour to check in. The only hotel we've been that we have to line up on everything. Long line up to check in, to go breakfast, only 2 elevators for the whole property? We end up taking stairs to the 6th floor since it's quicker than waiting for the elevator. Deferred maintenance, rooms are dirty, towels smells. Look somewhere else not worth coming to this place.