N***i
5.0
/10
Reviewed 4 day(s) ago
I won't be returning to this hotel. The cleanliness is terrible, the facilities are incomplete, they don't even provide a kettle, coffee, or tea, and the towels are dirty, like they haven't been washed. No way. But the staff are polite and follow the standard operating procedures.
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Accommodation's Reply
12 Nov 2026
Dear Valued Guest, We sincerely apologize that your stay did not meet your expectations. We are deeply saddened by the cleanliness of your room, particularly the towels which you deemed unclean, and the in-room amenities that did not meet your expectations, including the lack of a kettle and coffee/tea making facilities. We understand that cleanliness and adequate amenities are fundamental to providing comfort to our guests. This is an important matter for management, and we will investigate this with the housekeeping team and relevant departments, especially regarding the cleanliness of the linens and the availability of in-room amenities. We appreciate your appreciation of the courtesy and professionalism of our staff. However, we recognize that friendly service alone is insufficient without adequate cleanliness and amenities. We apologize again for your disappointment. This feedback will be valuable in our evaluation for future improvements. Sincerely, Hotel Vers Cirebon
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