
Dewa I. H. P.
Staycation
8.5
/10
Reviewed 4 week(s) ago
I stayed at this hotel while taking my child to register for classes at Muhammadiyah University Semarang and also visiting the Great Mosque of Central Java. Upon check-in, I received a mattress that didn't match my order. I naturally complained to the receptionist. The receptionist patiently and kindly assisted me and proactively contacted management and the app, resulting in me being compensated with a suitable mattress. Upon entering my room, I found the AC was cool, the mattress was soft, the towels were clean, the room smelled nice, the sheets were clean, the TV worked, the water worked, the toilet was clean, and the next day I received a delicious breakfast delivered to my room. I definitely recommend Hotel Sunrise as a place to stay when in Semarang.
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