8.9
Very Good
From 855 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.9

Location

8.9

Service and Facilites

9.1

People often mention about Plataran Heritage Borobudur Hotel
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Traveler Reviews Plataran Heritage Borobudur Hotel

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40
Customer reviews
I***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and helpful, the rooms were very comfortable and clean, the hotel environment was very peaceful, and there were many hotel facilities to try. The hotel is also child- and family-friendly. A wonderful stay 👍
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Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you had an exceptional stay with us. It's great to know that you found our staff friendly and helpful, the room comfortable and clean, and the overall environment peaceful. We're also glad you enjoyed the various facilities and that our hotel was a good fit for your family. We truly appreciate your kind words and look forward to welcoming you and your loved ones back again soon! Best regards, Maria Widya Executive Assistant Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The blinds/curtains in the room was not tight enough to prevent from the sun outside
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Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you for your review during your stay. We do apologize to hear that the blinds/curtains did not fully block out the sunlight during your stay. We appreciate you bringing this to our attention and will look into improving this aspect to ensure better comfort for our guests in the future. We hope to have the opportunity to welcome you back for a better experience. Best regards, Maria Widya Executive Assistant Manager
e***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Greattt... Quiet, comfortable, all room service is good
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Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you for your feedback. We're glad to hear that overall everything met your expectations. We do look forward to welcoming you in near future. Best regards, Maria Widya Executive Assistant Manager
Nanang P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
So far, everything is good. The service and food are okay.
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Accommodation's Reply
12 Aug 2025
Dear Bapak Nanang, Thank you for your feedback. We're glad to hear that overall everything met your expectations. We do look forward to welcoming you in near future. Best regards, Maria Widya Executive Assistant Manager
Dini M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The staffs were friendly...nice breakfast...lumpia durian for dessert and kupat tahu magelang for breakfast were awesome...beautiful view and surroundings at the hotel.
+2
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Accommodation's Reply
12 Aug 2025
Dear Dini M., Thank you so much for your kind review! We're delighted to hear that you enjoyed the friendly service from our staff and had a great breakfast experience. It’s wonderful to know you loved the lumpia durian and kupat tahu Magelang — they're definitely guest favorites! We're also glad you appreciated the beautiful views and surroundings. We hope to welcome you back again soon for another memorable stay! Best regards, Maria Widya Executive Assistant Manager
Y***y
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Leisure
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8.3
/10
Reviewed 7 week(s) ago
Breakfast experience: - lots of food was sold out - cutlery was not available - staff seemed confused because the restaurant was full.
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Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you for your feedback regarding your breakfast experience. We apologize for the inconvenience caused by the limited food availability, missing tableware, and the crowded restaurant. We understand this affected your overall experience, and we will take immediate steps to improve our service and ensure better preparation during busy times. We appreciate your input and hope to serve you better in the future. Best regards, Maria Widya Executive Assistant Manager
Yopi W. S.
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
Very friendly staff, clean hotel, calm and comfortable atmosphere, suitable for resting, far from vehicle noise
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Accommodation's Reply
12 Aug 2025
Dear Yopi W. S., Thank you for your kind review. We’re glad to hear that you enjoyed the friendly staff, clean hotel, and the peaceful, comfortable atmosphere. It's great to know that our location provided a quiet environment, perfect for rest and relaxation. We hope to welcome you back again soon! Best regards, Maria Widya Executive Assistant Manager
Tini G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Any places, the friendliness of the staff is on top.
1 people find it helpful
Accommodation's Reply
29 Jun 2025
Dear Ms. Tini G., Thank you for sharing your review and highlighting our team's friendliness—it truly means a lot to us. We’re delighted you enjoyed your stay and hope to welcome you back again soon for another memorable experience. Warm regards, Angga Ramadhan Executive Assistant Manager Plataran Heritage Borobudur Hotel and Convention Center
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Very happy to stay here.. fresh air, nice view, clean hotel, very friendly service and staff... suitable for families who are happy because they can do yoga..
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Accommodation's Reply
29 Jun 2025
Dear Valued Guest, Thank you for your wonderful review. We’re delighted you enjoyed the fresh air, beautiful views, clean facilities, and friendly service. It’s also great to hear your family enjoyed the yoga activity. We look forward to welcoming you back for more memorable moments. Warm regards, Angga Ramadhan Executive Assistant Manager Plataran Heritage Borobudur Hotel and Convention Center
i***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 18 week(s) ago
for the room is quite spacious because my family and I booked the premier. the cleanliness of the room is standard. for food in the class of a 5-star hotel, I think it's still lacking. the food is a bit like a 4-star class. in the afternoon there is free afternoon tea, only the variations are very few. the hotel and its environment are quite spacious, it seems poorly maintained. the friendliness of the hotel service is not optimal. there are only a few officers who are very friendly and some who are not very friendly. hopefully in the future there can be better improvements. overall it's quite good. tq
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5 people find it helpful
Accommodation's Reply
20 May 2025
Dear Guest, Thank you for taking the time to share your experience during your stay at Plataran Heritage Borobudur Hotel and Convention Center with your family. We truly appreciate your compliments on the spacious Premier Room and the overall hotel environment. Your feedback regarding the room cleanliness, food variety, and inconsistency in staff hospitality is very valuable to us. We sincerely apologize if your experience did not fully meet the expectations of a five-star hotel. Please rest assured that we have noted your comments and will use them to improve our services moving forward, ensuring a more refined and consistent guest experience in the future. We hope to welcome you back again for a more satisfying stay. Warm regards, Angga Ramadhan Executive Assistant Manager Plataran Heritage Borobudur Hotel and Convention Cente
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Wahyuningsih
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Leisure
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9.4
/10
Reviewed 20 week(s) ago
Comfortable place. Clean. Friendly staff from front office to restaurant
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Wahyuningsih, Thank you for your kind words. We are pleased to hear that you found the hotel comfortable and clean, and that our staff from the front office to the restaurant made a positive impression with their friendliness. We truly appreciate your feedback and look forward to welcoming you again. Best regards, Maria Widya Executive Assistant Manager
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Sugeng R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Overall everything is okay, only the breakfast menu is not very varied for a 5 star hotel
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2 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Sugeng R., Thank you for your feedback. We're glad to hear that overall everything met your expectations. We appreciate your input regarding the breakfast variety, and will certainly pass it along to our culinary team for future improvement. Best regards, Maria Widya Executive Assistant Manager
Sindi I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
very friendly, clean area all parts, easy access
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Sindi I., Thank you for your review! We're truly grateful for your support and thrilled to hear you had a positive experience at Plataran Heritage Borobudur. Your feedback inspires our team to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay soon. Best regards, Maria Widya Executive Assistant Manager
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Plataran's service and facilities are always first class. All staff are friendly, from the lobby to the mini zoo keepers. It is very suitable for those who want to staycation because all entertainment facilities are available.
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3 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you for your wonderful review. We are thrilled to know that you consider Plataran's service and facilities to be first-class. It is especially rewarding to hear that all our staff — from the lobby to the mini zoo — made you feel welcome. We're glad you enjoyed the variety of entertainment options, making it a perfect spot for a staycation. We look forward to having you back soon! Best regards, Maria Widya Executive Assistant Manager
Prima L. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
according to the price, not too impressive
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2 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Prima L. F., Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations. We appreciate your honesty and will use your comments to improve. We hope to have the opportunity to provide you with a more memorable stay in the future. Best regards, Maria Widya Executive Assistant Manager
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Sefta T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 34 week(s) ago
The location is very comfortable and beautiful. The hotel staff is super friendly and very helpful.
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3 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Sefta T., Thank you for your kind review. We are delighted to hear that you enjoyed our peaceful and green location, and that our staff made a positive impression with their friendliness and helpfulness. We look forward to welcoming you again soon! Best regards, Maria Widya Executive Assistant Manager
i***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 39 week(s) ago
best experience...from start to end never cease to amaze us.. recommended for local and foreign visitor
2 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you so much for your wonderful review! We were thrilled to hear that your experience with us was amazing from start to finish. Your recommendation means a lot to us, and we are glad to know we could create a memorable stay for both local and international guests. We look forward to welcoming you back soon! Best regards, Maria Widya Executive Assistant Manager
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
All the hotel staff are very friendly and pleasant, the check-in process is also very fast, the rooms are spacious, the breakfast menu is varied and the menu at the stupa cafe and restaurant tastes delicious.
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3 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you for your kind review. We were happy to hear that you had a pleasant experience with our friendly staff, smooth check-in process, and spacious room. It is also great to know you enjoyed the variety of breakfast options and the delicious dishes at Stupa Restaurant. We truly appreciate your feedback and look forward to welcoming you back soon! Best regards, Maria Widya Executive Assistant Manager
Maria S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
Staffs and service: excellent. Ambience and places: beautiful. Highlight point: can feel the touch of Javanese Culture, and that's what I want.
+5
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Accommodation's Reply
18 Sep 2024
Dear Maria S. Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our staff and service to be excellent and that you enjoyed the beautiful ambiance of our hotel. It’s particularly rewarding to know that you appreciated the Javanese cultural touches, as we strive to create an authentic experience for our guests. Your satisfaction with our cultural elements is exactly what we aim for. We look forward to welcoming you back for another enriching stay. Warm regards, Angga Ramadhan Executive Assistant Manager
Indah S. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
Friendly staff and great service.
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2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Indah S. R. Thank you for your kind words! We’re thrilled to hear that you enjoyed our friendly staff and great service. Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Plataran Heritage Borobudur for another exceptional stay. Warm regards, Angga Ramadhan Executive Assistant Manager
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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