People often mention about The Train Resort - Sauna & Spa
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Staff Friendliness (4)
Hotel Area (4)
Distance to City Center (3)
Family Friendly (3)
Room Space (3)
Bedroom (3)
In-house Restaurant (3)
Check-in/out Time (2)
Accessibility (1)
Wifi (1)
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Traveler Reviews The Train Resort - Sauna & Spa
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Customer reviews
K***n
8.1
/10
Reviewed 21 week(s) ago
The staircase to the second floor was covered in pigeon droppings and looked dirty. The bedroom also smelled musty.
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Putu A. E.
9.1
/10
Reviewed 73 week(s) ago
The staff is very friendly, the rooms are spacious and comfortable, there is a bathtub, a pool for children and adults, there is also a living room in each room, a refrigerator and this is very affordable.
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1 people find it helpful
W***a
Leisure
8.8
/10
Reviewed 82 week(s) ago
The staff is okay. The room is okay. But when it rains, there will be a little water leakage. The air conditioner is very cold. The bathroom is spacious.
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J***a
Transit
5.3
/10
Reviewed 89 week(s) ago
The resort is probably renovating everything.
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1 people find it helpful
Accommodation's Reply
30 Sep 2024
Thank you for your feedback. The property is currently undergoing renovations in some parts of the property. We hope to serve you again in the future.
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Roongsayam Y.
Business
10.0
/10
Reviewed 92 week(s) ago
It's a good hotel, easy to travel, reasonable price.
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3 people find it helpful
Accommodation's Reply
04 Sep 2024
Thank you for the great review. We hope that you will choose to stay with us again in the future. Thank you.
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P***n
Business
6.5
/10
Reviewed 97 week(s) ago
Personally, it's not very clean, not suitable for going to relax. If it's clean, it's a good place to stay. There's a lack of cleanliness. There are leaves along the road. The swimming pool has leaves, flowers, and dust. That's why it's 3 stars. It's okay to stay. The place is okay.
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1 people find it helpful
Accommodation's Reply
31 Jul 2024
Thank you for the review. The accommodation will check according to customer comments.
S***g
Leisure
10.0
/10
Reviewed 100 week(s) ago
-The room is beautiful, clean, the bed is soft, the blankets and sheets look new and clean. - Breakfast is good and delicious. There is a swimming pool next to it, good atmosphere, very worth the price. - Good service staff. -When checking in, there will be a key deposit of 500 baht. If you check out, it will be refunded.
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Accommodation's Reply
31 Jul 2024
Thank you for the review. Thank you for the review. Have a chance to come back and stay with us.
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N***n
Leisure
8.5
/10
Reviewed 107 week(s) ago
Beware of soda cans. The cans that were placed in the refrigerator were charged 60 baht when checking out. They said that they had put them in the freezer, causing the cans to swell, even though they had not put them in at all. Since we stayed in several rooms, we were not able to ask other guests.
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1 people find it helpful
Accommodation's Reply
31 May 2024
As for the minibar in the room, normally the staff doesn't put it in the refrigerator and puts it in the back of the cabinet. But if the customer checks that it hasn't been soaked, they can inform our staff to check again.
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Natthaya W.
5.0
/10
Reviewed 109 week(s) ago
Not responsible for bookings made through the app. Contact the app yourself at 9:24 PM and then provide information for booking. The worst.
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Accommodation's Reply
21 May 2024
In the case that the customer makes a reservation through the app, the customer can only cancel with the app. Because it's personal information.
We apologize for the inconvenience of the room. We will send a technician to check again. In the matter of booking on the 30th, in the hotel's system there was no reservation from the customer as informed. I apologize for the inconvenience again.
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Pranee L.
9.7
/10
Reviewed 136 week(s) ago
Come stay every time I have a holiday and have never been disappointed. Quiet, clean room, has a pool, restaurant, really suitable for people who come to relax. Going to the beach is not far at all.
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2 people find it helpful
Accommodation's Reply
31 Oct 2023
Thank you for the review. Hope customers will come back to stay again.
Achara M.
9.7
/10
Reviewed 160 week(s) ago
The room is very good, has two floors, so it has a wide usable area. There are two bedrooms, a 3.5-foot bed below, there is a TV, a 6-foot double bed is upstairs, there is a TV. There is also a dishwasher and a large refrigerator. Overall, it is considered very good if compared to the price of 494 baht per night. Will use the service again.
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+3
3 people find it helpful
Accommodation's Reply
19 May 2023
Hello, thank you for the customer review. Booked to check in late. We make an appointment with the customer that if they don't like the room, we will upgrade the room. We apologize for the inconvenience that the customer is not convenient to move. We will check and improve.
TS
Titima S.
5.2
/10
Reviewed 163 week(s) ago
open the door to The musty smell hit the face very strongly. And the bathroom smells very pee. can't live 1 hour to check out Didn't ask a word why. show that often I feel very bad. It's not exactly the cover. 😭 very sorry for the money
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1 people find it helpful
Accommodation's Reply
19 May 2023
Hello, thank you for the customer review. Booked to check in late. We make an appointment with the customer that if they don't like the room, we will upgrade the room. We apologize for the inconvenience that the customer is not convenient to move. We will check and improve.
sj
sittiporn j.
6.2
/10
Reviewed 169 week(s) ago
The bathroom has a musty smell.
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2 people find it helpful
Accommodation's Reply
07 Apr 2023
Hello, thank you for the customer review. Booked to check in late. We make an appointment with the customer that if they don't like the room, we will upgrade the room. We apologize for the inconvenience that the customer is not convenient to move. We will check and improve.
Bussaba K.
9.1
/10
Reviewed 169 week(s) ago
This price is considered okay. The room can be used. The only flaw is that the toilet is a crap. If you don't use the recommended solution, put Haiter in focky and spray it and leave it in. It will come out very well, crap on the floor. Haier black can also be used as well. Overall, the outside room smells good. It's considered okay and the water flows a little too lightly. Stay at the back room.
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3 people find it helpful
Accommodation's Reply
07 Apr 2023
Hello, thank you for the customer review. Booked to check in late. We make an appointment with the customer that if they don't like the room, we will upgrade the room. We apologize for the inconvenience that the customer is not convenient to move. We will check and improve.
KB
Kanyarath B.
4.5
/10
Reviewed 170 week(s) ago
very dirty pool Being a customer, you have to pay for swimming. Why doesn't it say it on the hotel website? The bedroom has a condom. stuff in old room Terrible service staff Chasing customers out of the heated pool The food tasted very bad. Everything in the room was broken. If you want to be in a good mood, don't go to rest.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia