Dear P***n,
Good day from Korat,
Firstly, sorry for the late reply, I would like to express my sincere apologies for the lack of services you received at our Hotel, this is an unusual occurrence, We take your comments very seriously and will ensure your complaints are fed back to the relevant department heads so we can uphold the high standard on which we pride ourselves.
I am sorry for any inconvenience caused and we hope you will still consider staying at Fortune Hotel Korat in the future.
Thank you and best regards,
The Management and entire staff
Fortune Hotel Korat