R***m
Business
7.9
/10
Reviewed 6 week(s) ago
The room was full of cockroaches, there were no foot towels in the bathroom, and the restaurant had no taste for its food.
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Accommodation's Reply
28 Sep 2026
Dear Valued Guest, This is a message from The Batara Hotel Bandung. Thank you for taking the time to provide feedback regarding your stay. We apologize for the inconvenience caused by the cockroaches in your room and the lack of a bath mat in the bathroom. We also appreciate your comments regarding the taste of the food at our restaurant. We will forward all your feedback to our housekeeping and food and beverage teams for evaluation and improvement, ensuring continuous improvement in cleanliness, comfort, and food service. We sincerely hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, The Batara Hotel Bandung
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