Hotel Metro Surabaya

Explore Hotel Metro Surabaya
7.7
Pleasant
From 174 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.6

Meal

7.3

Location

8.0

Service and Facilites

7.6

People often mention about Hotel Metro Surabaya
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Staff Friendliness (6)
Accessibility (4)
Soundproof (4)
Bedroom (4)
Distance to City Center (3)
Surroundings (3)
Check-in/out Time (3)
Room Space (3)
Bathroom (3)
Family Friendly (2)
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Traveler Reviews Hotel Metro Surabaya

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Customer reviews
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Deassy A.
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8.8
/10
Reviewed 1 week(s) ago
good for a low budget rest place... friendly staff, clean.....
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A***g
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Business
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5.6
/10
Reviewed 5 week(s) ago
The check-out time didn't match the app, resulting in an additional extension fee. Worse still, one of the bed sheets and pillowcases smelled musty and sour, as if used, and the receptionist refused to replace the sheets, claiming they had already been replaced and suggesting they be sprayed. Furthermore, the room reeked of cigarette smoke, even though an ashtray was provided in the room, despite the smoking ban.
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P***y
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Business
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8.5
/10
Reviewed 18 week(s) ago
It's pretty good, easy to find food and minimarkets.
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R***l
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Transit
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8.2
/10
Reviewed 85 week(s) ago
The staff is friendly, the room is clean and comfortable, there is mineral water, toiletries are also provided (soap, toothbrush and towel). The downside is because we were placed on the 3rd floor even though I stayed with my parents, with no elevator it was a shame to see my parents having to go up and down the stairs to the 3rd floor. The TV broadcasts were also sometimes lost because the antenna cable was loose, so it was uncomfortable to watch.
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T***i
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8.2
/10
Reviewed 87 week(s) ago
comfortable, clean, friendly, cheap, will stop by again when I go to Surabaya
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Budi S.
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Transit
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10.0
/10
Reviewed 88 week(s) ago
Comfortable and safe atmosphere, highly recommended.
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1 people find it helpful
e***a
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5.4
/10
Reviewed 91 week(s) ago
Check in takes a long time, the room isn't ready, and it doesn't match your order, and the price isn't right either?
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2 people find it helpful
A***e
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Medical
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6.7
/10
Reviewed 104 week(s) ago
It's a shame that hotels in the city center are no longer maintained, if they were maintained they could be even better. The bed linen and towels must be replaced, so that the impression of a short time hotel is lost.
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1 people find it helpful
W***n
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8.2
/10
Reviewed 115 week(s) ago
Quite comfortable, a little suggestion for the dim light in room 302, maybe it would be better to replace it.
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Isna F.
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6.4
/10
Reviewed 121 week(s) ago
Capek banget naik turun pake tangga sampai lantai. 4 😭. Air oke, ga ada jendela, kamar mandi bau, ga ngerti bau apa. Kalo abis mandi baunya ilang, tapi ga lama balik lagi baunya. Terus pas pertama kali masuk kamar bau banget rokok, ampe pusing 😵 ‍ 💫. Untuk lokasi hotel nya oke.
2 people find it helpful
RYO D. P.
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8.8
/10
Reviewed 123 week(s) ago
Saran, lampu kamarmandi lebih terang, yang lain ga masalah sih meskipun ada beberapa yang kurang.
1 people find it helpful
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Slamet
icon-origin-TRAVELOKA
8.5
/10
Reviewed 126 week(s) ago
Hotelnya bersih kamar besar nyaman cuma kalau bisa dioakai lift buat naik.
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Herni F.
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5.8
/10
Reviewed 224 week(s) ago
The staff is not friendly especially those who guard the morning reception on March 13,
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Roy Y. A.
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6.0
/10
Reviewed 250 week(s) ago
Saya booked untuk 4 orang 1 kamar malah mau diganti 2 kamar untuk 4 orang, but problem solved akhirnya saya dapat kamar yang sesuai. Tapi ada orang yang mengaku penanggung jawab hotel malah menyalahkan saya karena order di app, dan menyuruh order on the spot, trus ngapain promote di app? Ga mikir apa saya dari jauh.
4 people find it helpful
Puput P. W.
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6.0
/10
Reviewed 275 week(s) ago
bad hotel ac not cold. and. riotous
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2 people find it helpful
Mark Z.
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6.1
/10
Reviewed 328 week(s) ago
The room was dirty, flush wc didn't work at all.
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1 people find it helpful
Ira L.
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Family
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6.0
/10
Reviewed 339 week(s) ago
The room we booked was quite spacious with a capacity of 44 adults but unfortunately there was no elevator. We stayed on the 3rd floor and I brought parents so it was quite difficult.
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Shelsa F. H.
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Backpacking
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8.5
/10
Reviewed 346 week(s) ago
The hotel is standard, quite comfortable for a hotel with a very affordable price, unfortunately the rooms are not cleaned and there is no water for the second day and beyond. Cleanliness should also be improved
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1 people find it helpful
Maulana Ishak
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9.4
/10
Reviewed 347 week(s) ago
Only if you have to change the night shift, the guardian is very fierce.
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2 people find it helpful
Nurul I.
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9.1
/10
Reviewed 348 week(s) ago
The employees are friendly and ready to help, the water warms smoothly, toiletries can love the rooms there are cockroaches.
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