Recently, I booked a room with an area of 25m2, but when I checked in, I was given a room of less than 15m2, which is room 406 of ks, when I checked in because I was very tired by car, so I received and rested. Then I reflected back to the receptionist, and was explained that the room was large, I said I know the area so don't change it, then explained that this room and the room I booked are the same price because this room is small. but there is no window in the room I ordered, I said even if I did, I would say if I want to change it or not. When he went out to play, his room was suffocated and could not sleep. When I checked out, I also said my opinion, but the attitude of the person receiving the information did not want to explain or apologize to us. If the hotel is crowded and cannot be arranged, then the whole hotel has only a few rooms to have guests. This is the most frustrating experience when I come to Hue, do business and look down on customers.