Apartments @ Imperial Suites Kuching

Explore Apartments @ Imperial Suites Kuching
8.5
Very Good
From 324 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.0

People often mention about Apartments @ Imperial Suites Kuching
All
Ambiance (41)
Bedroom (37)
Bathroom (36)
Room Space (35)
Staff Friendliness (33)
Check-in/out Time (32)
Distance to City Center (31)
Surroundings (30)
Hotel Area (30)
Family Friendly (25)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Apartments @ Imperial Suites Kuching

Number of reviews per page
20
40
Customer reviews
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice place to stay. Comfortable and clean. Recommended.
Find this review helpful?
E***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Okay for a stopover, the building is old but still quite well maintained, the internet is super fast, really fast. The view is very nice.
Translated by Google Icon
See original
1 people find it helpful
M***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
The toilet didn't have a faucet for cleaning, just a bucket and a dipper. It was completely irrelevant for such an expensive room.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Sep 2026
Dear Guest, Thank you for your feedback. We would like to clarify that the bathroom does not have a separate faucet, as this is the standard design and layout of the apartment. The facilities provided are based on the original design of the unit. Sorry for the inconvenience. We appreciate your understanding and feedback.
v***a
icon-Medical
Medical
icon-origin-TRAVELOKA
6.2
/10
Reviewed 7 week(s) ago
The staff was slow to respond. There was no information that the water would be out from the afternoon until midnight. We had to wait a long time to check out because the staff was slow to respond, even though we had informed them in the morning that they would check out at 9. They only responded at 11 am and told us to put the key in the mailbox, but the deposit was not ready, so we had to wait again for the staff to deliver the deposit. After calling several times because I was going back to my country, the staff finally delivered the deposit around 1 pm. The pillowcases were dirty.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Sep 2026
Dear Guest, Thank you for your feedback. Regarding the water supply issue, we had informed the guest in advance via WhatsApp about the scheduled water supply interruption. However, the guest may not have noticed or seen the notice at that time. Regarding the delayed response, the guest contacted us outside our business hours, which was why our staff were unable to respond immediately. We apologize for any inconvenience caused and appreciate your understanding.
H***M
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
This is the same... in terms of time and difficulty in contacting the person dealing with it..
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Sep 2026
Dear Guest, Thank you for your feedback. We would like to clarify that the self-check-out instructions were provided to the guest one day before check-out to assist with the check-out process. The guest contacted us outside our business hours, which was why we were unable to respond immediately at that time. We apologize for any inconvenience and appreciate your understanding.
H***M
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
Service when handling the room and going back - please be prepared.. for people who want to go back early, it's not necessary to follow the 10am check out alert.. tried calling many times but couldn't get through and there were many shortcomings even though they were able to settle but there were still many shortcomings
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Sep 2026
Dear Guest, Thank you for your feedback. We would like to clarify that the self-check-out instructions were provided to the guest one day before check-out to assist with the check-out process. The guest contacted us outside our business hours, which was why we were unable to respond immediately at that time. We apologize for any inconvenience and appreciate your understanding.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Very comfortable and clean, and the service is very fast and responsive.
Translated by Google Icon
See original
Find this review helpful?
V***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 11 week(s) ago
The one-bedroom room didn't match the picture in the app. Instead, it was located in what looked like a secluded area, with the employee's door leading through, making it incredibly noisy every morning.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Sep 2026
Dear Guest Thank you for your feedback. We would like to clarify that the studio unit provided was assigned according to the room type booked through Traveloka and was in accordance with the description and information stated in our listing. We always provide the unit based on the guest’s confirmed booking. We regret if there was any misunderstanding regarding the room type, and we appreciate your feedback.
T***G
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Nice view and sharing fitness facility with the hotel. The apartment only provides body wash, so if you need a hair shampoo, bring it, or there are plenty of shops at the mall below the apartment.
Find this review helpful?
T***G
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Had an apartment on the 18th floor, nice view.
Find this review helpful?
Lim H. H.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
The room with moldy walls was very uncomfortable to live in, many of the kitchen facilities were not functioning.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that you were not satisfied with the condition of the room. We would like to clarify that during your stay, we did not receive any complaint or report from you regarding the kitchen facility & cleanliness . If these issues had been brought to our attention while you were staying with us, our team would have been happy to inspect the room and take the necessary action to resolve them as soon as possible. We always encourage guests to contact us immediately if they encounter any problem during their stay, as this gives us the opportunity to assist and provide a better experience. We appreciate your feedback and will continue to maintain our rooms and facilities to ensure they are properly prepared for our guests.
Agustinus H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Large space, nice place, very comfortable and cheap. The best place for families and guests who need a larger room.
Find this review helpful?
Agustinus H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Large space, nice place, very comfortable and cheap. The best place for families and guests who need a larger room.
Find this review helpful?
M***d
icon-origin-TRAVELOKA
5.4
/10
Reviewed 14 week(s) ago
Very disappointing. This accommodation is not well maintained and far from expectations. 1. Broken fridge – Only the freezer section works, while the chiller section is not cold at all. It is very inconvenient because food and drinks cannot be stored properly. 2. Air conditioning problem – The air conditioning has a problem and the management chose to do service work while we were still in the room. This interferes with our privacy and comfort as guests. The room should be ensured to be in good condition before renting. 3. Broken lights – The lights in the dining table area were burnt out and not replaced, showing a lack of inspection of the room condition before guests check in. 4. Very unsatisfactory cleanliness level – The floor looked dirty and not cleaned properly. More disappointing, there were dirty stains on the mattress sheets which clearly showed that they were not washed or checked carefully before being used by new guests. Overall, the experience of staying here was very disappointing. With the unmaintained condition of the room and the low level of cleanliness, I would not recommend this accommodation to others until the management really improves the maintenance, cleanliness and quality of service aspects.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that you were not satisfied with the condition of the room. We would like to clarify that during your stay, we did not receive any complaint or report from you regarding the refrigerator, air-conditioning, or cleanliness. If these issues had been brought to our attention while you were staying with us, our team would have been happy to inspect the room and take the necessary action to resolve them as soon as possible. We always encourage guests to contact us immediately if they encounter any problem during their stay, as this gives us the opportunity to assist and provide a better experience. We appreciate your feedback and will continue to maintain our rooms and facilities to ensure they are properly prepared for our guests.
hartina
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
The room is very big, there are 4 ACs... Very pleasant and the staff are also friendly, close to the shopping mall too.
Translated by Google Icon
See original
Find this review helpful?
hartina
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
I really enjoyed staying here because the room was spacious, and the location is right down the second floor and you can access Boulevard Shopping Mall. 🤗 There's a swimming pool, fitness center, and sauna on the sixth floor. For the low price, it's definitely worth it.
Translated by Google Icon
See original
Find this review helpful?
D***t
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The place is very nice, near the mall too.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 17 week(s) ago
Every hotel, even a 3-star hotel, offers free Wi-Fi. The Imperial Apartments are just a name, but the facilities are crap, with everything paid for. The TV doesn't work, and there's no rice cooker. I regret booking this place for so much money. Just once.
Translated by Google Icon
See original
Find this review helpful?
H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
We often stay at the Imperial Apartments. Although we have different agents and owners, the apartment we stayed in lacked Wi-Fi and a water dispenser. The air conditioner in front of the room leaked, possibly because it hadn't been cleaned. We only received one tissue. Otherwise, it was fine.
Translated by Google Icon
See original
Find this review helpful?
L***m
icon-origin-TRAVELOKA
6.2
/10
Reviewed 21 week(s) ago
The mattress sheets were damp and had dirty stains. They said the cleaner would change them but they didn't even show up until checkout. There wasn't even a coffee packet. Really stingy. If you want to use the washing machine, there are other charges.
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved.