N***r

10.0

/10

Reviewed 4 week(s) ago

Staff: Very helpful and friendly, assisting with the check-in process. Cleanliness: Room and towels provided.

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Accommodation's Reply

06 Oct 2026

Dear Guest, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our staff very helpful and friendly during the check-in process, and that you were satisfied with the cleanliness of the room and the towels provided. We truly appreciate your kind comments and look forward to welcoming you again on your next visit. Best regards, Danny Chan

Adinany Y.

8.5

/10

Reviewed 7 week(s) ago

Good place, good location, and friendly staff.

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Accommodation's Reply

06 Oct 2026

Dear Guest, Thank you for your wonderful feedback! We are glad to hear that you enjoyed our convenient location and found our staff friendly and welcoming. We truly appreciate your kind words and hope to welcome you back again on your next visit. Best regards, Danny Chan

Christy

Medical

9.4

/10

Reviewed 8 week(s) ago

If you stay here, ask for a room on the 6th or 7th floor. The other floors are less clean.

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1 people find it helpful

Tan Y. H.

Leisure

8.5

/10

Reviewed 13 week(s) ago

Great location, just a 2-minute walk to the LRT Station. McDonald's is beside the hotel.

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Accommodation's Reply

06 Oct 2026

Dear Guest, Thank you for your great feedback! We are delighted that you enjoyed our convenient location, just a 2-minute walk from the LRT station, with McDonald’s right next to the hotel. We truly appreciate your kind comments and look forward to welcoming you again on your next visit. Best regards, Danny Chan

Z***i

8.8

/10

Reviewed 19 week(s) ago

Nice hotel. I stayed for 3 nights, and every day the room was cleaned and the towels were changed too. Super near with LRT.

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L***h

9.1

/10

Reviewed 20 week(s) ago

Super great for the price point. Located just around the corner from Petaling Street, super easy to get around the city center. Staff were very helpful. I had 2 separate bookings because my flight got rescheduled and they helped me to make it a join booking without extra charge. Room was pretty good. There are TV, hair dryer, and safety box inside. Bathroom also had a water heater which was nice. You can refill your water bottle at the pantry on the 7th floor. P.S. Don’t miss the city view from the balcony.

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Accommodation's Reply

06 Oct 2026

Dear Guest, Thank you for taking the time to share such a detailed and wonderful review! We are delighted to hear that our staff were helpful and able to assist with combining your separate bookings after your flight rescheduling, making your stay more convenient. We’re also glad that you enjoyed the room facilities, including the TV, hair dryer, safety box, and hot water in the bathroom. It’s great to know that you found the pantry water refill station useful and enjoyed the city view from our balcony! Thank you again for your kind feedback and recommendation. We look forward to welcoming you back for another pleasant stay. Best regards, Danny Chan

Verified Traveler

9.4

/10

Reviewed 20 week(s) ago

The staff was very helpful. I initially booked for three nights but my flight got rescheduled so I booked another night separately, a different type of room too. I asked if it’s possible to make it into one room for those bookings. They made it possible without charging me anything. I also broke my digital scale for my luggage and panicked literally at midnight. Decided to ask the receptionist if they had any and they did, thank God. They promptly delivered it to my room. 🙏

1 people find it helpful

Accommodation's Reply

06 Oct 2026

Verified Traveler

10.0

/10

Reviewed 24 week(s) ago

The service is okay, the hotel is also clean, next time I will stay here again

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Ali r.

10.0

/10

Reviewed 27 week(s) ago

Nice staff, nice place, very near LRT.

2 people find it helpful

A***i

9.7

/10

Reviewed 27 week(s) ago

It’s nice to stay, very nice place

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SIGIT A.

10.0

/10

Reviewed 27 week(s) ago

Very comfortable, cold AC, location very close to MRT and LRT stations

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1 people find it helpful

SIGIT A.

10.0

/10

Reviewed 27 week(s) ago

The hotel is very close to all means of transportation such as MRT and LRT.

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Verified Traveler

9.4

/10

Reviewed 30 week(s) ago

The staff and room boy are friendly and help us to accommodate what we need, all service is 👍👍👍👍

2 people find it helpful

E***y

Leisure

9.4

/10

Reviewed 31 week(s) ago

The hotel staff was friendly and quick to help with check in.

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dayu m.

8.5

/10

Reviewed 31 week(s) ago

The hotel staff is friendly, there is a hair dryer, TV but not yet a smart TV, the room is cleaned every day, given new towels and mineral water. Unfortunately, the AC in room 111 is facing the bed so the AC wind hits my face 😂. Strategic location, very close to the Jamek Mosque LRT, next to McD, in front of it there is KFC, there is also Sevel. If you want to walk a little further, you can go to Hanifah and Mydin. There is a tourist tax for those who stay at 10RM per night, no deposit.

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2 people find it helpful

Ima T.

Leisure

9.1

/10

Reviewed 34 week(s) ago

Close to the LRT, there are many interesting spots to visit nearby. It's a great place to stop. Oh yeah, is there a MYR 10 tax for foreign tourists? I forget. There's an additional tax for foreign tourists, so don't forget to bring cash.

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1 people find it helpful

Bayu S.

Leisure

8.5

/10

Reviewed 34 week(s) ago

Nice staff, good room... Since 2018, whenever I go to Malaysia, I always stay at Big M Hotel.

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1 people find it helpful

Heny G. S.

9.4

/10

Reviewed 37 week(s) ago

I really love staying at this hotel. Super good deal for a hotel with easy public transportation! Only a few walk to Masjid Jamek station and you can go everywhere. The room is clean even though not that big. The thing I appreciate is that the staff quickly changed my room on the 2nd night when the aircon didn’t work. The staff is friendly and helpful. Definitely will stay at this hotel if I ever visit KL again 😊

1 people find it helpful

A***a

Leisure

9.7

/10

Reviewed 39 week(s) ago

The hotel staff is friendly, the rooms are clean, and I like it the most because it is close to the MRT station.

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Luthfi T.

Leisure

10.0

/10

Reviewed 39 week(s) ago

A comfortable place if you go to Malaysia again

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BIG M Hotel

Overall Ratings & Reviews BIG M Hotel

9.1

8.9

8.5

9.3

9.0

Traveler Reviews BIG M Hotel