8.5
Very Good
From 2,485 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.3
Location
8.8
Service and Facilites
8.5
People often mention about Royal Regantris Cendana
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Staff Friendliness (31)
Check-in/out Time (29)
Bedroom (28)
Room Space (27)
Surroundings (25)
Distance to City Center (24)
Accessibility (24)
Ambiance (24)
Family Friendly (23)
Bathroom (22)
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Traveler Reviews Royal Regantris Cendana
Number of reviews per page
20
40
Customer reviews
e***a
Business
9.4
/10
Reviewed 6 hour(s) ago
Super spacious room, complete amenities, close to the city center. Really enjoyed all the facilities. Free amenities make it easy to worry about going hungry, but if you want to go to Indomaret, you can also do it, it's very close, you can walk. Dyandra Convention Center, Tunjungan Plaza, Jalan Tunjungan are also close. There's also a cafe next to the hotel. Super duper worth it to stay here.
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i***a
Staycation
9.4
/10
Reviewed 5 day(s) ago
It's a really cool, nice hotel, the staff are very helpful, and everything is well-directed. I just went to the wrong hotel, the Regantris. If you're looking for this hotel, use the keyword "cendana" to avoid getting lost. It's very close to the city center, and the room was only a little dusty, but so far everything is comfortable and very affordable.
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N***r
Staycation
9.1
/10
Reviewed 1 week(s) ago
The staff is friendly and very easy to check in, but the order did not match the request, so we got a twin room with the excuse that it was full even though we arrived early. The room is spacious and comfortable, it's a shame that some of the towels smelled.
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Denny A. W.
10.0
/10
Reviewed 1 week(s) ago
The staff is friendly, including the security.
Strategic location.
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2 people find it helpful
V***y
Leisure
9.1
/10
Reviewed 2 week(s) ago
We booked two rooms, got connecting rooms for 3 nights...
The rooms are more spacious compared to nearby hotels for the same price...
Easy access, easy access to everywhere, and easy access to Tunjungan Plaza...
We didn't have breakfast and didn't have time for room service, but they offer an AYCE dinner package for around 90,000...
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2 people find it helpful
A***s
8.4
/10
Reviewed 2 week(s) ago
for a fairly grand hotel, the taste and freshness of the food is lacking. It's still far from being as good as the Regantris Surabaya
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K***i
9.1
/10
Reviewed 2 week(s) ago
Friendly staff and strategic location
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CF
Charles F. C.
Leisure
9.7
/10
Reviewed 2 week(s) ago
Highly recommended if the business destination is around the city of Surabaya
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S***n
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel is not big but the location is near Tunjungan and 5 street food stalls, Indomart is very close. Got a very good price from the app, I chose a suite room. The room is spacious, clean, neatly arranged. Only for input the work desk chair is not high enough or not a pair. The FO officer is friendly and quick, thank you Mr. Ilham, Mrs. Beby, the FB officer at breakfast is very friendly. And the intern Mas Ikhsan is very friendly, good at doing anything and quick to open the door, and the women are also friendly. Thank you all. This is my umpteenth time at Regantris Cendana. We will always come back.
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TJ
Tri J.
9.1
/10
Reviewed 3 week(s) ago
Close to TP, walkable, close to Valhala nightclub, but the surrounding area is quiet. There are many food stalls on the right side of the building, when I first entered the room the AC was not cold, then I told the receptionist and they quickly fixed it, not only free tea and coffee but also free small snacks, btw this seems like an old school hotel, not bad for staying overnight.
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2 people find it helpful
L***a
10.0
/10
Reviewed 3 week(s) ago
Best hotel ever and best birthday treat without request. Thank you
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S***a
9.1
/10
Reviewed 4 week(s) ago
Special thanks to the frontline lady in front, she was very effortful and helpful in finding a non-smoking room for us because my husband and child's breathing can't stand cigarette smoke. The room was cleaned every day, thanks.
3 days at Regantris we felt comfortable. Everyone was happy😊.
Only the room might need a lot of repairs, the bathroom wood is starting to wear out, there's a bad smell🙏
but overall, thanks Regantris
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CF
Charles F. C.
8.5
/10
Reviewed 5 week(s) ago
If you are with your family, there is connecting door access, large, clean and comfortable rooms.
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LR
Lidya R.
Leisure
9.1
/10
Reviewed 5 week(s) ago
the location is really strategic, the staff is also very friendly and helpful.
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H***h
Staycation
8.5
/10
Reviewed 6 week(s) ago
Very nice and comfortable. Next time I will come here again if I go to Surabaya.
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1 people find it helpful
D***i
Business
10.0
/10
Reviewed 6 week(s) ago
The room is great, clean and fragrant....the hotel staff is friendly....the security guard is also friendly and very helpful....the breakfast is really delicious....recommended hotel if you go to Surabaya....it is also close to Tunjungan Plaza....thank you Royal Regantris Cendana
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1 people find it helpful
Diana J.
Staycation
9.1
/10
Reviewed 8 week(s) ago
the hotel's location is strategic in the city center, close to several restaurants and most importantly close to Tunjungan Plaza which can be reached on foot, it's also a good way to exercise 😁. the room is quite spacious, the amenities are also complete, free snacks and mineral water are also provided in the room. The downside is that the WiFi network is a bit weak, you have to leave the room to get a signal, there are several properties that need rejuvenation. The staff service is friendly and helpful.
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4 people find it helpful
A***a
8.5
/10
Reviewed 10 week(s) ago
The staff provided friendly service, just a little complaint about the type of mattress when checking in, because it didn't match the request 🥲
However, the offroll room was comfortable and the breakfast menu was quite delicious with many variants
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1 people find it helpful
Accommodation's Reply
25 May 2025
Dear valued guest. We would like to thank you for taking the time to review Royal Regantris Cendana. We apologize for any inconvenience caused during your stay at our hotel. Regarding the room request that does not match what you want, we only implement and comply with the regulations that have been made by the online party that availability can be known upon arrival at our hotel, perhaps to make it easier for you in the future, before making a reservation at our hotel, you can be helped by calling first, so that you can find out the availability of rooms that match what you want. Once again, we would like to thank you for your attention and support, for that we will be happy to await your return to Royal Regantris Cendana. Warm regards, i Putu Agus Wiyardana. Cluster General Manager.
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SS
Sorta S. N.
Staycation
10.0
/10
Reviewed 13 week(s) ago
I love all-in at this hotel, it's getting better and better😀👍
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Accommodation's Reply
27 Apr 2025
Dear Mrs. Sorta. We would like to thank you for taking the time to write a great review and score for Royal Regantris Cendana. It is very pleasant for us to know that you feel comfortable and satisfied with the service during your stay at our hotel. Once again, thank you for your attention and support and we look forward to welcoming you back to Royal Regantris Cendana. Warm Regards, i putu Agus Wiyardana. Cluster General Manager.
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S
Surotim
Leisure
8.5
/10
Reviewed 16 week(s) ago
recommended and the location is very strategic to everywhere
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1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear Mr. Surotim. We would like to thank you for taking the time to write a great review and score for Royal Regantris Cendana. It is a pleasure for us to know that you feel comfortable and satisfied with the service during your stay at our hotel. Once again, thank you for your attention and support and we look forward to your next visit to Royal Regantris Cendana. Warm Regards, i putu Agus Wiyardana. Cluster General Manager.
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Number of reviews per page
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