Empress Da Lat Hotel

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Overall Ratings & Reviews Empress Da Lat Hotel

Traveloka (285)
Other sources (6)
8.3
Very Good
From 285 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

8.0

Location

8.3

Service and Facilites

8.1

People often mention about Empress Da Lat Hotel
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Distance to City Center (7)
Ambiance (5)
Bathroom (5)
Check-in/out Time (4)
Room Space (4)
Bedroom (4)
Surroundings (3)
Accessibility (3)
Family Friendly (3)
Staff Friendliness (3)
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Traveler Reviews Empress Da Lat Hotel

Number of reviews per page
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40
Customer reviews
Ka Mẫn
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9.7
/10
Reviewed 6 week(s) ago
The staff were friendly and helpful. The rooms were clean and well-equipped.
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1 people find it helpful
Nguyen T. N. M.
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9.7
/10
Reviewed 6 week(s) ago
Clean rooms, good service, friendly staff, close to the city center.
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Van D. Q.
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5.7
/10
Reviewed 7 week(s) ago
I called an hour before check-in, but when I arrived, the hotel was unprepared. The receptionist gave me the first room, which was completely unclean. Then they changed me to a second room, which was also unclean. After that, they asked me to wait 10 minutes, then took me to a third room, which was very poorly cleaned and the bedsheets were still covered in hair, pet fur, and the smell of the previous guest. I asked the receptionist to change the sheets for me. Furthermore, there was no hot water for showering. Teacups and saucers were still upside down in the bathroom, and there were no towels. In short, it was late at night, so I had no choice but to stay overnight, but this is a terrible hotel!
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bao T.
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10.0
/10
Reviewed 8 week(s) ago
The receptionists were very lovely and enthusiastic, I will definitely come back ❤️
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1 people find it helpful
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NGUYEN T. T. T.
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8.5
/10
Reviewed 13 week(s) ago
Friendly staff, clean hotel.
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1 people find it helpful
P***n
icon-origin-TRAVELOKA
6.0
/10
Reviewed 15 week(s) ago
The soundproofing is terrible. You can hear everything from the hallway and the next room clearly from inside the room.
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Justin P.
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8.5
/10
Reviewed 18 week(s) ago
Good staff, convenient location. Clean rooms, I will visit again.
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3 people find it helpful
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Justin P.
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8.5
/10
Reviewed 18 week(s) ago
Good service, convenient location with easy access. Excellent housekeeping staff.
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3 people find it helpful
L***ê
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10.0
/10
Reviewed 24 week(s) ago
Friendly and enthusiastic staff. Clean room, close to the center.
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2 people find it helpful
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Christy N.
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10.0
/10
Reviewed 26 week(s) ago
The room is clean, everything is almost wonderful when I rest here, modern and no damp smell is a great point, near Hoa Binh area behind Da Lat market there is a variety of food, the area is super quiet, the rooms are always tidy, the staff is very enthusiastic and cute, I will come back here when I have the chance, the price is very reasonable
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9 people find it helpful
H***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
I stayed here for 2 nights and had a very good experience, the room was clean, the receptionist was friendly, enthusiastic support, the room was clean and tidy. Traveling in the city center is super convenient, you can go to the market just by walking. In general, the price, convenience of travel and service attitude are super reasonable💖
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3 people find it helpful
Nguyen X. C.
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9.3
/10
Reviewed 35 week(s) ago
Good service. But no title.
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6 people find it helpful
L***u
icon-origin-TRAVELOKA
6.4
/10
Reviewed 36 week(s) ago
Had a terrible experience at this hotel. The room was dirty and dusty. The towels were covered in spider webs. The floor was full of sand and hair as if it had not been cleaned. The room was stuffy. The fan could not be turned on. The worst thing was that they did not support early check-in. Check-in 30 minutes early required an additional charge of 50% of the room rate. I will never return to this hotel. Everyone should consider carefully when booking.
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N***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 37 week(s) ago
Clean, spacious room, nice location. Good value for money.
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4 people find it helpful
Tuyet L.
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8.5
/10
Reviewed 37 week(s) ago
Hotel, spacious, beautiful, friendly and helpful staff.
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1 people find it helpful
Ni Ni
icon-origin-TRAVELOKA
9.7
/10
Reviewed 38 week(s) ago
The staff is very nice, the room is clean and spacious..10đ is not available but
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4 people find it helpful
Q***h
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Leisure
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5.4
/10
Reviewed 38 week(s) ago
The room had dirty cups even though it was said to have been thoroughly cleaned. The wardrobe had a moldy spot and was blocked by a dressing table that was difficult to open. One side of the wardrobe had a broken handle. The room was 22 square meters but it was actually not enough, very cramped. It took more than 2 hours to check in. Booked through traveloka, but could only stay on the ground floor, super noisy, no soundproofing, everyone walking back and forth could hear it. In addition, the group of guests sitting outside laughing and talking was enough to hear. Couldn't rest. The shower in the toilet was broken, couldn't be used, the hot water heater only worked for a while. The dryer was super old. Didn't dare use it for fear of burning it The magnetic lock was broken, had to use a mechanical lock. For the price of 600k, it was really expensive. I'm very disappointed in Traveloka for choosing such a bad hotel to advertise to customers.
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Ho Ngoc T.
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8.5
/10
Reviewed 39 week(s) ago
For the common people, I find this place quite suitable for the price, clean rooms and convenient to go to Da Lat night market.
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5 people find it helpful
Nguyen T. T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Friendly and enthusiastic staff. The hotel is behind the night market so it is very convenient to get around.
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Pham T. H.
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Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 40 week(s) ago
The room is okay but the toilet is old and smelly. It's not very clean and the staff is indifferent and not enthusiastic.
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2 people find it helpful
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