Dear Sir/Madam, Thank you for sharing your experience during your 3-night stay at Fox Hotel Pekanbaru. We are pleased to hear that your overall stay was pleasant. However, we apologize for the inconvenience you experienced during your parking check-out on your last night. Situations like this, although seemingly minor, are crucial for us to evaluate to ensure they do not disrupt guest comfort. We have forwarded your feedback to the relevant team, particularly those involved in coordination between the hotel and parking management, to ensure a similar incident does not recur in the future. We appreciate your attention and suggestions, and look forward to welcoming you back with even better service in the future. Sincerely, Reza Satria Putra, Front Office Manager, Fox Hotel Pekanbaru.