The staff were friendly and enthusiastic, the space was airy, quiet, and clean. My family and I will definitely come back <3

Beautiful, quiet hotel The staff is enthusiastic and very friendly If I have the opportunity to visit Hoi An next time, I will definitely bring my whole family to stay at Gem

I stayed at the hotel for 6 hours, from 2pm to 9am I had to go to the airport. The water heater, the staff had not cleaned it yet, because there were still some grains left in the water heater from previous guests, there was hot water, the staff was enthusiastic in helping guests carry their belongings, there was a swimming pool, the hotel was very spacious, everything was fine except the water heater.

Additional charge required for room with balcony and central location Room is clean and nicer than in the pictures

Beautiful hotel, very friendly and enthusiastic staff from the receptionist to the security guard. Location near the old town.

Beautiful hotel, quiet, friendly and enthusiastic staff.

Quite place to stay and not so far if you want going to night market. The hotel was good cleans and staff so friendly🙏

Everything is fine ❤️❤️❤️. Only stayed 1 night so can't rate too much.

Hotel space looks ok. Inside the room looks a bit old. Curtain in the bathtub is moldy.

The room is large and clean, the receptionist is very enthusiastic, the bed is spacious, the swimming pool is clean, the room faces the pool, if I have the opportunity to come back I will continue to stay, very close to the old town!! Good experience of my vacation

Absolutely beautiful, just like in the app, friendly and enthusiastic staff, cheap laundry. The hotel has bicycles available for everyone to borrow

Nhân viên nhiệt tình , Lễ Tân dễ thương , gần phố cổ lại cho mượn xe đạp free . Sẽ ghé lại lần 2

Bể bơi đẹp, nhân viên ok, phòng ok so với giá

Khách sạn view sông yên bình, nhân viên thân thiện

Nice hotel, quite enthusiastic staff, close to the old town and many restaurants. Will come back when coming to Hoi An.

Không gian thoáng đãng sạch sẽ, nhân viên nhiệt tình, thân thiện

Phòng đẹp. Nhân viên nhiệt tình. Không gian thoáng và trong lành

It is a perfect place to enjoy your vacation and experience Hoi An. I will choose Gem when I come back to Hoi An next time.

Nice room with OK price near the old town, with a clean swimming pool.

The hotel is close to the old town, so it's convenient to rent bicycles for free