D***n

5.3

/10

Reviewed 4 week(s) ago

An unsuitable place to stay. I brought my family and checked in and immediately checked out. The room was dirty and dusty, the water in the bathroom was dirty, and there were shampoo sachets in the tub. The sheets were dark, as if they had never been changed. I can't imagine how itchy it would be to sleep on them. Definitely reconsider your plan.

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Verified Traveler

Leisure

8.4

/10

Reviewed 16 week(s) ago

In fact, wherever we stay, even if it's small or far from the city center, the most important thing is cleanliness. The bathroom sink looked like it hadn't been cleaned in a long time, and the walls were yellow. The bed sheets had many holes, as if they had been cigarettes. We were only given one bottle of drinking water, even though we were staying two nights. When asked by the guard at checkout, they said they had run out and hadn't bought any more. But this is safe. The important thing is to pay attention to cleanliness in the future. Thank you.

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s***i

Leisure

6.0

/10

Reviewed 23 week(s) ago

Actually, for cheap accommodation, it's safe, but please pay attention to the cleanliness of the room, plus please service the AC, the noise is not pleasant.

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Verified Traveler

6.5

/10

Reviewed 29 week(s) ago

The toilet is clogged, so I can't defecate.

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1 people find it helpful

M***d

Leisure

6.5

/10

Reviewed 69 week(s) ago

even though the location is very strategic in the middle of the city. but the condition of the room was never cleaned because there were many spider webs. the mattress was also itchy. asked for a change of sheets but they said all the sheets were in the laundry. it doesn't make sense.

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2 people find it helpful

Besran

6.0

/10

Reviewed 119 week(s) ago

Mohon maaf itu mungkin pertama dan terakhir kali saya nginap di sana, kecuali ada perbaikan oleh manajemennya, kamarnya kotor, sarang laba-laba tidak dbersihkan, debu dan kelupasan dinding kamar menempel dikasur dan ranjang, extra bed nya bau, kasur dan seprei bau ompol/bau pesing kuat. Mudah-mudahan ada perbaikan dari manajemen.

2 people find it helpful

Accommodation's Reply

27 Apr 2024

Dear. Mr Besran, We apologize for the inconvenience experienced. We will follow up on your complaint. Thanks for the review. Best regards, Rainbow SKW Management.

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A***n

Staycation

5.0

/10

Reviewed 120 week(s) ago

The room was very dirty, the facilities listed did not match the reality, very bad.

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1 people find it helpful

Syukur S.

6.0

/10

Reviewed 126 week(s) ago

Tempat tidurnya bau, air habis mandi tidak langsung hilang dan ac tidak dingin.

2 people find it helpful

Accommodation's Reply

08 Mar 2024

Dear. Father. Thank you Saleh, sorry for the inconvenience. Thank you for your input so we can follow up. Greetings.

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Reny O.

6.0

/10

Reviewed 170 week(s) ago

Very bad, the toilet is clogged, the air conditioner is not cold, the room smells like a tank, the last time you stayed here, it's better to sleep on the beach with newspapers lying on it. From renting 5 rooms, finally moving 3 rooms, please improve the condition of the inn, paint and others.

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3 people find it helpful

Muhammad A. P.

5.2

/10

Reviewed 171 week(s) ago

Cleanliness, please look at it, the sheets have lots of stains before the guests enter, please really look at the cleanliness, it's really very disappointing.

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1 people find it helpful

arpandi

6.0

/10

Reviewed 185 week(s) ago

Tidak sesuai iklan di aplikasi

1 people find it helpful

Accommodation's Reply

25 Jan 2023

Dear. Ladies and gentlemen, Thank you for the review and apologize for the discrepancy in the information. Nb: Promo rates do not apply during year-end holidays. Greetings.

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Desi N.

6.0

/10

Reviewed 187 week(s) ago

The rooms are not neat and clean.

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1 people find it helpful

Accommodation's Reply

11 Jan 2023

Dear Ladies and gentlemen, We are very grateful for the review and apologize profusely for the inconvenience, sir/madam. The results of our field checks in early January 2023 observed several rooms that were not clean. So as of January 9, 2023 we have replaced the old management team with a new team and we will continue to monitor their performance going forward. The benchmark we use is the assessment of customer guests (not their superiors). Once again, thank you for your input. Greetings, Management Rainbow Indonesia Corp

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Desi N.

6.0

/10

Reviewed 187 week(s) ago

The room is not clean, there is little water.

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Accommodation's Reply

11 Jan 2023

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Nisa

6.4

/10

Reviewed 188 week(s) ago

The location is strategic in the middle of the city, there are a number of things that need to be improved, such as cleanliness of the rooms and toilets. The ac is good.

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Accommodation's Reply

11 Jan 2023

We are very grateful for the review and apologize profusely for the inconvenience, sir/madam. The results of our field checks in early January 2023 observed several rooms that were not clean. So as of January 9, 2023 we have replaced the old management team with a new team and we will continue to monitor their performance going forward. The benchmark we use is the assessment of customer guests (not their superiors). Once again, thank you for your input. Greetings, Management Rainbow Indonesia Corp

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Edy Surianto

5.9

/10

Reviewed 207 week(s) ago

It's cheap but when I check in, I don't feel like going back again.

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7 people find it helpful

Indah O.

4.8

/10

Reviewed 218 week(s) ago

The quality of the room was very disappointing, I didn't want to stay there, the bed linen was perforated! Dirty bed! The toilet has a lot of cigarette butts! Not worth it!

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4 people find it helpful

Vensi T.

8.5

/10

Reviewed 221 week(s) ago

Pretty good. It's just that for water, sometimes it runs, sometimes it doesn't, either the water machine doesn't turn on or something, so it's hard to take a shower.

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Accommodation's Reply

13 May 2022

To Dear guests. Sorry for the inconvenience. For information, this happened because of the up and down discharge from the PDAM Skw water source. Even though we are already customers of the NIAGA PDAM category, which gets a larger tertiary pipe because we pay a more expensive business tariff, we still experience a slight disturbance in the inconsistent water flow, but it is much better than the household category water discharge. Meanwhile, other water sources such as drilled wells and rain feds are less suitable for use even though they are cheaper. The low quality is due to the position of Singkawang city near the northern coastline. Furthermore, the water pumps we use are all automatic models. So there is no manual on-off procedure because it will damage the pump sensor. Finally, we still choose the healthiest PDAM water source for our guests. Regards and thank you for the reviews provided.

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Chai D.

5.7

/10

Reviewed 221 week(s) ago

The first room the toilet water is clogged.

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Accommodation's Reply

07 May 2022

To Yth. Bapak Chaidi, Sorry for the inconvenience caused. Thanks for the info so we can follow up. Regards, Serly - Homestay Manager

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Hendri Wibowo

5.4

/10

Reviewed 222 week(s) ago

A bit horror and poorly maintained, the manager should pay more attention to the cleanliness of the room, especially the toilet.

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1 people find it helpful

Hendrata S.

5.9

/10

Reviewed 233 week(s) ago

The night we stayed. The room we stayed in got rainwater in it. aka flooded to the ankles. And it just receded in the morning.

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2 people find it helpful

RAINBOW Singkawang

Overall Ratings & Reviews RAINBOW Singkawang

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