Wyndham Opi Hotel Palembang

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8.6
Very Good
From 8,447 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.7

Service and Facilites

8.7

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Bedroom (256)
Ambiance (248)
Variety (232)
Room Space (227)
Hotel Area (226)
Bathroom (225)
Taste (223)
Family Friendly (213)
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Traveler Reviews Wyndham Opi Hotel Palembang

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Customer reviews
E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
In short, it's really great to stay here.
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Accommodation's Reply
13 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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Joe M.
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6.7
/10
Reviewed 4 day(s) ago
The pool staff were very accommodating, even though they were for small children. Adults weren't allowed to swim even though they were wearing boxers. So we moved to the water park. We didn't like it, the service was poor. Thank you.
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Accommodation's Reply
13 Nov 2026
Dear Mr. Ifit M, With our deepest respect from Wyndham Opi Palembang! Thank you for choosing Wyndham Opi Palembang. We are committed to upholding our motto of “Reliable Service” to meet the expectations and satisfaction of our esteemed guests with our products and services. We apologize for the inconvenience regarding the pool usage conditions and the service from our staff. We understand your disappointment at not being able to enjoy the pool facilities with your family. Regarding swimwear, there are requirements that must be followed to ensure the comfort and safety of all guests. However, we regret if the enforcement of these requirements was perceived as unfriendly or inappropriate. We will forward this feedback to the relevant department to further improve our services and communication with our guests. Thank you for your feedback, and we hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The rooms are comfortable, clean, and the price is okay, and it's quite worth it. Booking is also easy.
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Accommodation's Reply
13 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Very good, 5 star service and comfortable rooms.
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Accommodation's Reply
13 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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R***n
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10.0
/10
Reviewed 6 day(s) ago
Okay, good, clean, friendly, polite, good food, spacious rooms.
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Accommodation's Reply
09 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted to hear that you enjoyed your stay at our hotel and were satisfied with the services and facilities we provided. Your trust is very important to us. We always strive to maintain our "reliable service" standard so that we can meet the expectations and satisfaction of all our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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Verified Traveler
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10.0
/10
Reviewed 1 week(s) ago
Friendly staff, very comfortable place. I liked it and want to stay again. Love Wyndham.
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Accommodation's Reply
09 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel! Thank you for choosing Wyndham Opi Palembang. Thank you so much for your review and for your love of Wyndham! We are delighted that you enjoyed your stay at our hotel and were satisfied with the services and amenities we provided. Your trust means a great deal to us. We always strive to maintain "reliable service" so that we can meet the expectations and satisfaction of all our guests with our products and services. Thank you for your review, and we hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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L***I
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
Thank you. Excellent service... Friendly.
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Accommodation's Reply
09 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted to hear that you enjoyed your stay at our hotel and were satisfied with the services and facilities we provided. Your trust is very important to us. We always strive to maintain our "reliable service" standard so that we can meet the expectations and satisfaction of all our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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M***M
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
Our comfort and privacy were compromised because housekeeping entered our room without us even knowing. And even when we were there, housekeeping came in without ringing the bell. Honestly, it was very uncomfortable for a 5-star hotel; our comfort was compromised.
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Accommodation's Reply
09 Nov 2026
Dear Valued Guest, Sincerely, Wyndham Opi Palembang Hotel! Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced regarding your privacy during your stay. Please allow us to clarify two points: Housekeeping staff entered the room while no guest was present: This is part of our standard operating procedure to ensure the room status matches the hotel's system. Additionally, we found that the room's furnishings did not meet hotel standards, therefore the housekeeping team needed to inspect the room. Housekeeping staff entered the room without ringing the doorbell: The front desk team received information from your colleague that cookies were left in the room, and your colleague also stated that the room had already been checked out. Based on this information, the housekeeping team entered the room to inspect it. We have confirmed with the relevant team that the doorbell was rung before the door was opened. This is our explanation. We understand the importance of privacy and comfort for all our guests, and we greatly appreciate the opportunity to clarify this situation. Thank you for your review, and we look forward to welcoming you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Comfortable rooms, good prices, easy and convenient booking, very worth it to stay.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Comfortable rooms, good prices, easy and convenient booking, very worth it to stay.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Comfortable rooms, good prices, easy and convenient booking, very worth it to stay.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very satisfying and enjoyable.
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1 people find it helpful
Accommodation's Reply
27 Oct 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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Lisa E.
icon-origin-TRAVELOKA
8.0
/10
Reviewed 4 week(s) ago
What we received was not commensurate with the price. The service and facilities were subpar. It's not recommended, given the limited food choices and taste, and the pool service was very poor. The rental clothing provided was only basic; for example, a top like a manset costs 60,000 Rupiah. Absolutely unreasonable.
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1 people find it helpful
Accommodation's Reply
23 Oct 2026
Dear Ms. Lisa E, Sincerely yours, Wyndham Opi Palembang Hotel! Thank you for choosing Wyndham Opi Palembang Hotel. We are committed to maintaining our "Reliable Service" standard to meet the expectations and satisfaction of all our guests in terms of products and services. We apologize for any inconvenience you experienced during your stay. Regarding the swimsuit rental price, please be informed that it is set according to the applicable standard rate. However, we still appreciate your feedback regarding the quality of service, variety of food, and facilities, which will be used for our future evaluations. We are working to resolve this issue and ensure it does not happen again in the future. Thank you for your feedback, and we hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, clean rooms, and well-priced. Easy, convenient, and safe stay.
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Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Comfortable, clean rooms, cool air conditioning, and a reasonable price. Booking is easy and convenient.
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Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Wyndham Opi Palembang Hotel extends its deepest respects! Thank you for choosing Wyndham Opi Palembang. We are delighted that you enjoyed your stay and were satisfied with our services and facilities. We are committed to maintaining our "Reliable Service" standard to ensure we always meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It's a five-star hotel, but don't expect too much. Clean room, good surroundings, good facilities. Those are beyond the standards. Overall is good as long as you do not expect too much. If you do not want to be disappointed, don't compare it with other five-star hotels you've experienced. Wish my review helps you 😆
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Accommodation's Reply
16 Oct 2026
Dear Our Valuable Guest, Warmest Greetings from Wyndham Opi Hotel Palembang! Thanks for choosing Wyndham Opi Hotel Palembang. We always try our best to keep up our "Count On Me Service" so we will meet our guest's expectations and satisfaction with our products and services. We sincerely regret that some aspects of your experience did not fully meet your expectations of a five-star hotel. Your feedback is valuable to us and will be shared with the relevant teams as part of our continuous improvement efforts. Thanks for your review, we hope we will have the opportunity to welcome you again at our hotel. Kind Regards, Wyndham Opi Hotel Palembang
Heni M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Recommended, the food is delicious… great promo price
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Accommodation's Reply
16 Oct 2026
Dear Ms. Heni M, Sincerely, Wyndham Opi Palembang Hotel! Thank you for choosing Wyndham Opi Palembang Hotel. We are delighted to hear that you enjoyed your stay at our hotel and were satisfied with the services and facilities we provided. We are committed to maintaining our "Reliable Service" standard so that we can always meet the expectations and satisfaction of all our guests with our products and services. Thank you for your review, and we hope to have the opportunity to welcome you back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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Tomy
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
A comfortable hotel for a family staycation. The hotel is well-connected to the mall. The rooms, food, and facilities are excellent. Thanks.
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Accommodation's Reply
13 Oct 2026
Dear Mr. Tommy L, Sincerely, Wyndham Opi Palembang Hotel! Thank you for choosing Wyndham Opi Palembang Hotel. We are delighted to hear that you and your family enjoyed your stay at our hotel and were satisfied with the services and facilities we provided. We are committed to maintaining our "Reliable Service" standard so that we can always meet the expectations and satisfaction of all our guests with our products and services. Thank you for your review, and we sincerely hope to have the opportunity to welcome you and your family back to our hotel again. Sincerely, Wyndham Opi Palembang Hotel
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P***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 week(s) ago
The worst experience staying at this hotel. I booked a package with laundry, but on the second day it didn't work out. Suddenly, in the afternoon, just before I was about to check out, the staff came back with my dirty clothes that had been picked up the night before, saying they weren't finished yet (?). They could finish them in the afternoon if they wanted, even though I was already about to check out. There was no responsibility from the hotel. Reported to the FO, they'll just chat. Eh, just apologies aren't enough. Same as sorry, refund my loss, Oy! In emails, mentioned on social media, still ignored, treated like this was a trivial matter. This is not a trivial matter, but your responsibility and service should be in accordance with the star class of your hotel, this is a complete dud. Waiting for the hotel's good intentions!
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Deriyansah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was very pleasant and nearly perfect. The staff service was also up to the standard of a 5-star hotel, especially the receptionist, Yogi, who was helpful in offering welcome snacks and providing clear information. Good job, Mr. Yogi!
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Accommodation's Reply
13 Oct 2026
Dear Deliantha, Greetings from Wyndham Offpai Hotel Palembang. Thank you very much for staying at Wyndham Offpai Hotel Palembang. We are delighted to hear that you had a comfortable stay and that you were satisfied with our service. We especially appreciate Mr. Yogi's warm hospitality and attentive service. Our hotel is committed to providing reliable service and always puts our guests' satisfaction first. Thank you very much for your valuable feedback. We look forward to welcoming you back again. Wyndham Offpai Hotel Palembang
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