Thank you for taking the time to write a review about your stay at Edensor Hills Hotel & Resort. We are delighted to hear that you enjoyed the atmosphere and facilities of our hotel. Although this hotel has been open for some time, we remain committed to maintaining comfort and quality of service to ensure every guest has the best possible experience. We are also pleased to hear that you enjoyed our food, especially your favorite omelet. We will pass on this compliment to our kitchen team to show our gratitude for their hard work. Thank you for your visit. We hope to welcome you back to Edensor Hills Hotel & Resort for an even more memorable stay in the future. Sincerely, The Management, Edensor Hills Hotel & Resort

Thank you for taking the time to write a review and share your experience at Edensor Hills Hotel & Resort. We are delighted to hear that overall you enjoyed your stay and were satisfied with the facilities and services we provided. However, we apologize for the inconvenience you experienced regarding the leak in your room during heavy rain. Your feedback is very important to us, and we have forwarded it to our engineering team for immediate investigation and repair to prevent such incidents from happening again in the future. Thank you for your understanding and appreciation. We hope to welcome you back to Edensor Hills Hotel & Resort again and provide you with an even more comfortable and memorable stay. Sincerely, The Management, Edensor Hills Hotel & Resort

Thank you for taking the time to provide such a detailed review and feedback regarding your stay at Edensor Hills Hotel & Resort. We are delighted to hear that you enjoyed the hotel's beautiful surroundings and the various photography opportunities we offer. We are committed to providing all our guests with a comfortable and memorable stay. Furthermore, we apologize for any inconvenience you experienced during your stay in the Bunga Low Standard room. Your feedback regarding the soundproofing level, the sloping bathroom floor causing water pooling, and the television issue has been recorded and forwarded to the relevant team for immediate assessment and follow-up. We greatly appreciate such constructive feedback, as it helps us improve the quality of our facilities and services for all our guests. Thank you again for your visit and trust in Edensor Hills Hotel & Resort. We look forward to welcoming you back in the future for an even more comfortable and enjoyable stay. Sincerely, The Management Team, Edensor Hills Hotel & Resort

Thank you for your review and feedback. We are glad you enjoyed your stay with us. We appreciate your comments regarding the room interior and we will take this feedback into consideration to improve the comfort and atmosphere of the hotel in the future. We hope to welcome you back again for an even better experience. Thank you, The Management, Edenser Hills.

Thank you for taking the time to review your stay at Edensor Hills. We are delighted to hear that you enjoyed your room and the bathtub with the beautiful view. We apologize for any inconvenience caused by the noise from the cafe area above your room. This feedback is very important to us and we will take it into consideration to improve guest comfort in the future. We hope to welcome you back again for another comfortable and enjoyable stay. Thank you, The Management, Edensor Hills

Dear Valued Guest, Thank you for your review and feedback regarding your stay at Edensor Hills. We are delighted to hear that you enjoyed your room, the view, and the amenities. We apologize for the inconvenience regarding the cleanliness of the swimming pool and the broken bathroom curtain in room number 11. We have followed up on your feedback and are working to rectify and improve these issues immediately for the comfort of all our guests. Thank you for your concern and understanding. We hope to welcome you back again for an even better stay and to invite you to try our breakfast next time. Sincerely, The Management Team, Edensor Hills

Dear Valued Guest, Thank you for your review and feedback regarding your stay at Edensor Hills. We are pleased that you enjoyed the beautiful views and tranquil atmosphere. We apologize for any inconvenience related to the noise in the Lavender room, the bathroom, and the lack of lighting at night. We have forwarded your feedback to the relevant team for immediate improvement and for future evaluation. Thank you for your interest and suggestions. We look forward to welcoming you back again with even better service. Sincerely, The Management Team, Edensor Hills

Thank you so much for your positive review. We are delighted to hear that you enjoyed the European-style ambiance of our hotel and found Edensor Hills' location convenient and accessible. Your appreciation for the service of all our staff is a source of pride and motivates us to continue striving for the best possible service. We hope to welcome you back to Edensor Hills on your next visit.

Dear Valued Guest, Thank you for your review and feedback. We are pleased that our staff were able to provide excellent assistance and service, including the late check-out. However, we regret that your stay did not meet your expectations, particularly regarding the room view, bathroom cleanliness, the condition of the towels and carpets, and the complimentary amenities, which we felt were not commensurate with the price. We will follow up on this feedback immediately to evaluate and improve our services in the future. Sincerely, The Management Team, Edenser Hills

Thank you for your review. We are delighted to hear that your first impression was of the comfort, coolness, and memorable European atmosphere. We are very pleased that the view from your balcony, including the beautiful waterfall, made your stay beautiful and memorable. Thank you for your feedback as well. We hope that Edensor Hills will continue to be a suitable choice for holidays, relaxation, or special occasions such as your honeymoon. We hope to welcome you back again soon. Sincerely, The Edensor Hills Management

Thank you for your positive review. We are delighted to hear that the check-in process was smooth and that all of our staff were friendly and courteous. Your appreciation for the cleanliness and comfort of our rooms motivates us to continue maintaining the quality of our service. We hope to welcome you and your family back to Edensor Hills again. Sincerely, The Edensor Hills Management

Thank you for your review. We are deeply grateful that you chose Edensor Hills as your accommodation. We are delighted to know that the tranquil and comfortable surroundings provided a relaxing experience and helped relieve the stress of daily life. Edensor Hills is designed to offer every guest peace, natural beauty, and comfort, ensuring your stay was a truly restful experience. Your positive review encourages us to continue maintaining the quality of our service and the atmosphere we provide. We look forward to welcoming you back to Edensor Hills on your next visit. Sincerely, The Edensor Hills Management

Thank you so much for your review and compliments. We are honored to know that your stay at Edensor Hills was a truly memorable, fairytale-like experience. Your positive feedback motivates our entire team to strive for the best service and create a comfortable, friendly, and beautiful atmosphere for all our guests. We hope Edensor Hills will continue to be your top choice for relaxation and special moments. We look forward to welcoming you back again soon.

Thank you for your valuable feedback. We apologize for the inconvenience caused by the unstable Wi-Fi signal in the Executive Room, the difficulty using the Android TV, and the fact that contacting the hotel's customer service center via the in-room phone did not meet our service standards. Thank you for your feedback regarding the adult swimming pool. Based on your feedback, we will adjust the water level and flow rate to provide a more comfortable and safer experience. We appreciate your feedback on the food pricing. While the rice portion was sufficient, we recognize that we need to balance the amount of rice and side dishes to offer better value for money. We will continue to strive for improvement. We are very grateful that you were satisfied with the prayer room and public restrooms. We apologize for any inconvenience that may have occurred. Eden Hills will continue to strive to improve our services so that our guests can enjoy a comfortable and memorable stay. Thank you for your continued support. The Eden Hills Management Team

Thank you for your review. We are glad you enjoyed the comfortable and peaceful atmosphere at Edensor Hills. We look forward to welcoming you back again soon. See you soon!

Thank you very much for sharing your valuable feedback and suggestions. We are delighted to hear that you enjoyed the stunning view of Mount Eden, the beautiful photo spots, the comfortable rooms, and the friendly and attentive service of our staff. This rare opportunity is a great encouragement for our hotel. We apologize for any inconvenience caused during your stay. We also apologize for any inconvenience caused by the hot water system in your bathroom, especially during the cold weather at our hotel. We have reported the issue to our technical team, who are immediately investigating and resolving the issue to prevent the same from happening again. Regarding the Unstable Wi-Fi Connection: We understand that a stable internet connection is important to our guests. We will carefully review this issue and are committed to improving the speed and quality of the connection for your next stay. We have received your feedback regarding the insufficient soundproofing in room 12. We have forwarded this matter to the relevant department and will work to improve the sound quality. We apologize for the inconvenience of the milk mixed with your breakfast cereal, as this cereal is no longer available. Thank you for bringing this matter to our attention so that we can take appropriate action. Your safety and comfort are always our top priority, and we are committed to continuously improving our quality control standards. We appreciate your valuable feedback, which will be invaluable in improving our services. We hope that you will return to Edenso Mountain Lodge again to make your stay even more comfortable, friendly, and memorable. Edenso Mountain Lodge Management Team

Thank you for your review. We are so glad that you felt comfortable and impressed with our unique theme and atmosphere compared to others in the area. Please note that you are also welcome to visit our restaurant for a meal as the dining area is open to the public. We look forward to welcoming you back to Edensor Hills. Thank you for your kind words.