Greetings from Sentul City Hotel & Convention Centre, We sincerely apologize for any noise disturbances that may have occurred during your stay. We are committed to providing a comfortable guest experience and apologize for any inconvenience caused to you. We have forwarded your complaint to the relevant authorities, who will investigate and take action to prevent such incidents from occurring again. We would also like to inform you of any changes that may have been made to your stay. We appreciate your consideration and feedback, and we will do our utmost to make your stay at Sentul City Hotel & Convention Centre even more comfortable and pleasant. Sincerely, Rama Adibutr | Front Office Manager

Daer Valued Guest, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. This is certainly not the experience we want our guests to have. Our engineering team has been informed to ensure the unit is checked and functioning properly. We truly appreciate your understanding and hope to have another opportunity to provide you with a much more comfortable stay in the future. Warm regards, Rama Adiputra | Front Office Manager

Dear Ms. Nadia M., Warmest regards from The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience of staying with us at The Alana Sentul. This positive review means a lot to us and is a great encouragement to continue providing the best service to all our guests. We look forward to welcoming you back again in the future and providing you with a memorable experience. Best regards, Rama Adibutr | Front Office Manager