Dear I***e, Greetings from PO Hotel Semarang, Thank you for sharing your memorable experience with us and for your continued trust in PO Hotel Semarang since the days of Crown Hotel. It truly means a lot to us to welcome returning guests who have been part of our journey through the years. We’re delighted to know that you still found the room clean, well maintained, and comfortable during your recent stay. We also sincerely appreciate your feedback regarding the breakfast variety. Your comments are very valuable to us and will be shared with our culinary team as part of our continuous efforts to enhance the guest experience. Thank you once again for your kind words and loyalty. We look forward to welcoming you back again, and InshaAllah providing another pleasant stay experience at PO Hotel Semarang. Warm regards, Benedictus Jodie General Manager

Dear E***l, Greetings from PO Hotel Semarang, Thank you for your kind review. We’re delighted to know that you enjoyed our friendly staff and great location during your stay at PO Hotel Semarang. Your positive feedback truly motivates us to continue delivering excellent hospitality and memorable experiences for all our guests. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Benedictus Jodie General Manager

Dear R***i, Greetings from PO Hotel Semarang, Thank you for your kind review. We’re delighted to know that you had a pleasant leisure stay and experienced helpful and kind service from our team. Your positive feedback truly motivates us to continue delivering warm hospitality and the best experience for all our guests. We look forward to welcoming you back for another enjoyable stay at PO Hotel Semarang. Warm regards, Benedictus Jodie General Manager

Dear G***t, Greetings from PO Hotel Semarang, Thank you for your wonderful review. We’re truly delighted to know that you and your family had a happy and enjoyable stay at PO Hotel Semarang. Your kind appreciation for our team members, Ali, Tama, and Tanti, means a lot to us. We are especially pleased to hear that they were able to go the extra mile in making your stay more memorable and comfortable. Your compliments will certainly be shared with them and the entire team. Thank you once again for choosing PO Hotel Semarang. We look forward to welcoming you and your family back for another wonderful stay in the future. Warm regards, Benedictus Jodie General Manager

Dear Z***n, Greetings from PO Hotel Semarang, Thank you for sharing your feedback with us. We appreciate your honest comments regarding the condition of the room and the sound insulation. We understand that some areas of the hotel may feel older, and your input is very valuable as we continue to improve our facilities and guest comfort. Please rest assured that your feedback has been shared with the relevant team for further evaluation. We truly appreciate your stay and hope to have the opportunity to welcome you back with an even better experience in the future. Warm regards, Benedictus Jodie General Manager

Dear I***I, Greetings from PO Hotel Semarang, Thank you for sharing your detailed feedback with us. We sincerely apologize for the multiple inconveniences you experienced during your stay. This is certainly not the standard of a 5-star experience that we strive to deliver. We deeply regret the issues you encountered with both rooms, including the access problem, air conditioning, refrigerator, and the condition of the towels. We fully understand how frustrating this must have been, especially after a long journey from Jakarta. Please rest assured that your feedback has been taken very seriously and shared with our engineering and housekeeping teams for immediate review and corrective action. We are also reinforcing our room inspection procedures to ensure all facilities are in proper condition before being assigned to our guests. Thank you for bringing this to our attention. We truly hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Warm regards, Management

Dear Mr. M Hilfi H, Greetings from PO Hotel Semarang, Thank you for sharing your experience and for choosing to stay with us for 3 nights. We’re delighted to know that you had an overall pleasant stay and found our team responsive. We also appreciate your understanding regarding the small issue during breakfast, and we’re glad our team was able to respond and resolve it promptly. Your feedback means a lot to us as we continue to improve our service quality. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Management

Dear T***g, Greetings from PO Hotel Semarang, Thank you for your kind review and recommendation. We’re delighted to know that you had a pleasant stay and are considering returning to our hotel for your next holiday. Your trust means a lot to us, and we look forward to welcoming you back for another enjoyable and memorable experience. Warm regards, Ho Wei Chan General Manager

Dear J***n, Greetings from PO Hotel Semarang, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the condition you experienced during your stay, as this is certainly not reflective of the standards we strive to uphold. We deeply regret the issues you encountered, including the unpleasant odor in the corridors, the cleanliness of the swimming pool area, the condition of the towels, and the bathroom maintenance. Please be assured that your concerns have been escalated to our housekeeping, engineering, and pool maintenance teams for immediate corrective action and thorough inspection. Your feedback is extremely valuable to us as it helps identify areas that require urgent improvement. We are committed to addressing these concerns to ensure a better and more comfortable experience for all our guests. We truly hope to have the opportunity to regain your trust and welcome you back with a significantly improved stay in the future. Warm regards, Ho Wei Chan General Manager

Dear Guest, Greetings from PO Hotel Semarang, Thank you for sharing your feedback with us. We appreciate your positive note regarding our convenient location next to the mall and your enjoyment of our breakfast. At the same time, we sincerely apologize for the discomfort you experienced related to the condition of the room, including the carpet and bathroom. Your concerns are very important to us, and please be assured that they have been shared with our management team for further evaluation and improvement, including ongoing maintenance and renovation planning. Your feedback is truly valuable in helping us enhance our overall guest experience. We hope to have the opportunity to welcome you back with a much-improved stay in the future. Warm regards, Ho Wei Chan General Manager

Dear Guest, Thank you for your kind review. We’re delighted to know that you found our hotel ideal for families, with a strategic location, delicious food, and clean, comfortable rooms. Your positive feedback truly motivates us to continue delivering the best experience for our guests. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Ho Wei Chan General Manager

Dear Ms. Theresia M, Thank you very much for your wonderful review. We are delighted to hear that our spacious rooms and overall ambiance left such a lasting impression on you. Guest comfort is our top priority, and we look forward to welcoming you back for another memorable stay soon. Best regards, Management

Dear Ardilles T, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you and your children felt happy and comfortable during your time with us. It is wonderful to know that our direct mall access and the cleanliness of our hotel added extra value to your family holiday. Our team takes great pride in welcoming every guest like family, and we are glad our friendly service made a positive impression. We aim to provide a stress-free environment where parents can relax while children enjoy the nearby attractions and our cozy atmosphere. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear H***y, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you enjoyed the cleanliness and the fresh atmosphere of our newly renovated property, as we strive to provide a modern and pristine environment for all our guests. It is also fantastic to know that our gym facilities met your expectations. We take great pride in maintaining high-quality fitness equipment to ensure our guests can stay active and maintain their wellness routines while traveling. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear C***r, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you enjoyed the cleanliness and the fresh atmosphere of our newly renovated property, as we strive to provide a modern and pristine environment for all our guests. It is also fantastic to know that our gym facilities met your expectations. We take great pride in maintaining high-quality fitness equipment to ensure our guests can stay active and maintain their wellness routines while traveling. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear K***y, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. Thank you very much for your continued trust in choosing us for your stays, both your 4-night and 3-night visits. We’re truly delighted to know that each of your experiences with us has been so satisfying. We’re also glad that the hotel’s direct connection to the mall added extra convenience, especially when traveling with children. Having easy access to entertainment and activities for your little ones is something we’re proud to offer to make your stay even more enjoyable. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager

Dear Ms. Elfi E.L, Thank you for sharing your thoughtful review. We’re pleased to know that you appreciated our friendly staff, strategic location, and varied breakfast selection. We also sincerely appreciate your constructive feedback regarding our concierge and room service, particularly in terms of luggage delivery time, as well as the taxi booking experience. Please rest assured that your comments have been shared with the respective teams for improvement. Your feedback is invaluable in helping us enhance our service quality, and we truly hope to welcome you back for an even better experience in the future. Warm regards, Ho Wei Chan General Manager

Dear G***t Thank you for taking the time to share your detailed feedback regarding your recent stay. We are pleased to know that overall you had a good experience and appreciated our friendly and helpful team, as well as the convenience of our direct access to the mall. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast. Your feedback regarding the waiting time despite the scheduled slots, as well as the cleanliness of the tableware, is truly appreciated and has been taken seriously. Please rest assured that this is not reflective of our usual standards. We understand how important a comfortable and well-organized breakfast experience is, especially during peak periods such as Lebaran. Your comments have been shared with the relevant team to improve our capacity management, service flow, and quality control moving forward. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience in the future. Best regards, Ho Wei Chan General Manager

Dear B***i Welcome back to PO Hotel Semarang, and thank you for choosing us again for your stay. However, we sincerely apologize that your second visit did not meet the high standards you experienced previously. We truly appreciate your constructive feedback regarding our breakfast variety and the availability of fresh ingredients at our juice station. Please rest assured that we have shared your notes with our Food & Beverage team to ensure our selections remain diverse and complete, just as you remembered from last year. Furthermore, we apologize for the inconvenience regarding the sanitary bags. While we have certain standard procedures, our team should have been more flexible and empathetic to your specific needs, especially when traveling with a little one. We will re-evaluate this with our Housekeeping department to ensure better support for our guests in the future. We hope you will give us another opportunity to welcome you back and provide the seamless, 5-star experience you deserve. Best regards, Ho Wei Chan General Manager

Dear Ms. Harum W, Thank you for your wonderful review. We are delighted to know that our hotel has become a favorite for your family and children. It is truly rewarding to hear that you enjoyed the wide variety of food, the delicious taste, as well as our clean and spacious facilities. We look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Ho Wei Chan General Manager