Mrs. Tini, the person in charge, was friendly and responded quickly to WhatsApp messages, and was very helpful when asked. Unfortunately, the water heater wasn't working on the last morning, and the Wi-Fi connection hadn't been available since the second day, for some reason, until the afternoon. Other than that, everyone was quite satisfied with the comfort and cleanliness, as it's very close to UPH and Supermal, just a short walk away. The security and front desk were also friendly.