The staff were very friendly, welcoming, and helpful throughout our stay. We truly appreciated their excellent service and hospitality. The facilities were also very child-friendly, especially the swimming pool and mini waterpark, which were great fun and thoroughly enjoyed by the children. It was definitely one of the highlights of our stay. However, the room facilities should be improved in the future. The air conditioning in our room was not cooling sufficiently, as it appeared to be an older split-unit system. The bathroom could also be made more elderly-friendly. The shower was located inside the bathtub, which may be somewhat difficult and less convenient for elderly guests to access and use safely. Overall, we enjoyed our stay and greatly appreciated the friendly service and family-friendly facilities. With some improvements to the room and bathroom facilities, the overall guest experience could be even better.

The air conditioner was old and noisy, the room flooring was damaged, and the shower area was unsuitable for adults.

Staff friendly and the hotel is clean.

Staying at a good hotel feels pleasant because from the start you are warmly welcomed upon check-in, the room is clean and comfortable with complete facilities, the staff service is always alert, there are small attentions that make guests feel appreciated, the hotel atmosphere is calm and safe, and the check-out process is easy and fast.

The surau was so small, hot and uncomfortable to perform solah. Prayer mat not given even after requested at the counter. The hotel management should be more concern about this.

spacious, comfy and super clean. all staff very nice 👍

The exterior of the hotel looks nice but the interior was rather disappointing. Nothing great. For the price I paid, I rather book Novotel next time. The cleanliness can be improved. I can see water stains at the tub, floor and sink. I felt they didn’t really clean the toilet well if I can see water stain. Sorry won’t recommend this place. Breakfast spread also was so plain. Nothing to brag about.

Large room with balcony view swimming pool + bathroom with family-friendly bathtub + swimming pool. Excellent! Will definitely come again when going to Taiping. That's true.

Sound proofing of the hotel room are very poor. Through out our stay of 4 days 3 nights.i kept hearing children running outside the corridor, going in and out of the hotel room. Very noisy late at night and early morning.

Very clean room and good overall facilities. Coffee house price is reasonable This hotel looks new and great location. Security is good. With access card system in the lift access. Big lobby and nicely lit. Good service by the staff Very fast action when needed any extras from housekeeping. Keep it up. Breakfast menu need to be improved. Not so much varieties. Just walking distance to the attractions area.

Pro:the room was cosy. The bed and pillows were incredibly comfort. The view from the balcony was awesome. My children enjoyed the swimming pool and bath tub. Walking distance to taman tasik and zoo taiping. Cons: buffet breakfast lack variety.. You better go out to town and find some warung or mamak which serve delicious breakfst. Tv channel also limited. Why tv1/tv2/tv3 or any bm tv channel not available? Kinda boring staying in the room due to rainy days. The internet not available even they provide us the password.

Clean, comfortable and beautiful hotel, just in terms of food needs to improve.

The hotel is secluded which make it great! Room is cheaper at app with breakfast included.

The hotel located in the strategic location with nice view. However, we really felt disappointed of the hotel's restaurant service. We decided had our lunch at restaurant as rushing of time and with small children. But... we waited around 1 hour just to serve the foods. if we need wait for so long, the waitress should tell us in the beginning, we still have choice to stay to eat, not until we been serve a drink..The food portion is like kids portion, spaghetti just few scoop only...Can't acceptable is that there have wrong system of food price, they asking us to wait again to make refund. Reason to wait is the supervisor is still meeting.. We decided to leave at last..

Very beautiful and worthwhile hotel, friendly staff and great room. 5 star.

Excellent staff service and nice room.

Friendly staff. Great experience. Nice swimming pool. Delicious breakfast. Definitely will come again. A good bargain

Good place to stay. The hotel near with nature environment. Laruts hill such a warm place to visit.

Room so so for the value of money. And breakfast was too simple and almost similar.

Lonely place, kind of horror ... breakfast out.