Dear Valued Guests, Thank you very much for choosing our resort for your family. We are delighted that you had a wonderful time. We appreciate the many wonderful memories you and your family created in the comfortable and pleasant atmosphere of our resort. Your compliments are a great encouragement to us to improve our services. We hope to welcome you back again in the future. We will do our best to make your and your family's experience even more comfortable. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you very much for sharing your valuable feedback regarding your family's stay. We are delighted to hear that you enjoyed the swimming pool, beach, restaurants, and the resort's fresh air. However, we apologize that the resort's price did not meet your expectations. We will take your feedback seriously and forward it to the relevant department to improve our services. Your compliments are a great encouragement to us to further develop the quality of our services. We hope to welcome you and your family back for an even more comfortable and relaxing stay. Thank you again. He Chunxiang Quality Control Manager

Dear Mr. Chen, Thank you very much for staying at our hotel and for your valuable feedback. We are delighted to hear that your stay was comfortable and memorable. Your compliments are a great encouragement to us in maintaining and improving the quality of our service. We will do our best to make your next stay even more comfortable. Please take care of yourself and stay healthy. We hope to see you again soon. Thank you. Hou Chunxiang Quality Control Manager

Dear Ms. Nguyen, Thank you for taking the time to share your review. We are delighted to know that you consistently have great experiences at our resort and that Meliá Ho Tram Beach Resort has become a wonderful place for you to relax with family and friends. Your feedback is a great source of motivation for all of us to continue delivering excellent experiences to our valued guests. We truly look forward to welcoming you back again soon. Best regards, Ho Xuan Huong (Ms.) Quality Assurance Supervisor

Dear Valued Guest, Thank you very much for choosing to stay at our resort and for your valuable feedback. We are delighted that you enjoyed our clean and beautiful private beach, well-equipped rooms, and convenient electric vehicle service. We especially appreciate your positive feedback regarding the breakfast. We will discuss your suggestion with the relevant departments to improve our services. We look forward to welcoming you back again. Thank you. He Chunxiang Quality Control Manager

Dear Valued Guests, Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you enjoyed the friendly and helpful service from our team, as well as the pleasant surroundings and the refreshment session experience. Your encouraging comments truly mean a lot to us. We also appreciate your note regarding the presence of flies. As our resort is surrounded by natural greenery and open outdoor spaces, this may occasionally occur; however, please be assured that our team continuously implements preventive pest control measures to minimize any inconvenience for our guests. Your feedback has been shared with the relevant team for further attention. We sincerely hope to have the pleasure of welcoming you back again for another enjoyable stay in the near future. Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor

Dear Ms, Thank you for sharing your feedback. We are happy to hear that you were satisfied with most of the services at the resort. However, we sincerely apologize for the negative experience with the TV in the room. The technical department has been informed to check and improve immediately. We hope to have the opportunity to welcome you back in the near future for a more complete experience. Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Valued Customer, Thank you for taking the time to share your experience. We are delighted to know that you are satisfied with the enthusiasm and friendliness of our staff. This will be a great motivation for us to continue to bring better experiences in the future. Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Valued Guest, We are sorry to hear that the breakfast buffet did not meet your expectations, especially in terms of the variety of dishes. This feedback is extremely valuable and we will immediately forward it to the relevant department to promptly improve the quality of service. We look forward to the opportunity to welcome you again next time for a more complete and satisfying experience. Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Valued Guest, A warm welcome from Meliá Ho Tram Resort! We would like to thank you for giving us a perfect score for your stay at Meliá Ho Tram. Your satisfaction is a great motivation for us to constantly strive and improve our services every day. We look forward to welcoming you back soon! Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Ms. Ngoc, A warm welcome from Meliá Ho Tram Resort! Thank you for taking the time to share your thoughts after your stay. We are sorry to hear that your experience did not meet your expectations, especially in terms of length of stay and comparison to other hotels. However, we appreciate your compliments to our staff – the enthusiasm and friendliness that we strive to maintain every day. We hope to have the opportunity to welcome you back in the future, to provide you with a more complete and memorable experience. Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Valued Guest, Warm greetings from Meliá Ho Tram Beach Resort! Thank you for taking the time to share your feedback. We are truly sorry to hear about your unpleasant experience, especially regarding the room cleanliness, the presence of rove beetles, and the condition of the public restrooms. This does not reflect the quality and standards that we aim to deliver to our guests. Please accept our sincerest apologies for these shortcomings. We take your comments very seriously and have immediately addressed these issues with our housekeeping and pest control teams to ensure this situation is properly rectified and does not happen again. Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to welcome you back in the future, so we can provide you with a much better experience that meets your expectations. Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor

Dear Guest, A warm welcome from Meliá Ho Tram Resort! We would like to thank you for taking the time to share your thoughts about the hotel. We are delighted to know that the friendliness and enthusiasm of our staff have brought you satisfaction during your stay. This is something we strive for every day. We look forward to welcoming you back in the near future. Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Ms. Ly Dieu, Warm greetings from Meliá Ho Tram Resort! We would like to thank you and your family for choosing Meliá Ho Tram for your recent vacation and taking the time to share your feelings. We are very happy to know that the quiet, cool space and the experiential activities for the children have left a deep impression on your family. In particular, your compliments about the enthusiasm, thoughtfulness and friendliness of the staff are a great joy and motivation for us to continue to strive every day. We look forward to welcoming you and your family back soon! Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Valued Guest, A warm welcome from Meliá Ho Tram Resort! We would like to thank you for giving us a perfect score for your stay at Meliá Ho Tram. Your satisfaction is a great motivation for us to constantly strive and improve our services every day. We look forward to welcoming you back soon! Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Valued Guest, A warm welcome from Meliá Ho Tram Resort! We would like to thank you for giving us a perfect score for your stay at Meliá Ho Tram. Your satisfaction is a great motivation for us to constantly strive and improve our services every day. We look forward to welcoming you back soon! Best regards, Sian Quoc Anh Quality Assurance Supervisor

Dear Ms. Trang, First of all, I would like to express my sincere thanks to Ms. Trang and her family for choosing Meliá Ho Tram for their recent vacation and for taking the time to share their experiences with us. The comments of all customers are extremely important to us to continuously improve our services. I am very sorry for the inconvenience caused during your stay at the resort with the room experience, activities and transportation services. After checking with the relevant department, I found that Ms. Trang called about the transportation of her belongings on October 8 and October 10. Unfortunately, the staff who received my call on October 8 did not share it with the staff in the same department, which caused the staff on October 10 to ask Ms. Trang for some information so that we could receive and send the goods back to you. We sincerely apologize for this issue that has made Ms. Trang unhappy, we are very grateful for Ms. Trang's patience and understanding. At Meliá Ho Tram, we aim to create memorable experiences for all our guests by providing the best customer service and ensuring that all their needs are met. Providing efficient customer support at all times is one of our top priorities. We are certain that your feedback has been noted and shared with our Head of Department for further review and future improvements. Once again, we sincerely apologize for any inconvenience caused to Ms. Trang and her family during her stay. We look forward to welcoming her back to the resort in the near future and giving us the opportunity to provide better service to your family. With all due respect, Minh Tram Quality Assurance Monitoring

Dear Mr. Tuan, First of all, on behalf of the entire staff, I would like to thank you for choosing to stay at Meliá Ho Tram and sincerely thank you for taking the time to share your thoughts about this vacation with us. Like you, Tuan, I am also disappointed that we were not able to provide the service experience that you expected. We are very proud of our staff and their dedication and warm, attentive service. That is why we take this matter even more seriously to ensure that any issues are investigated and ultimately resolved. Once again, I sincerely apologize to Mr. Tuan for the experience at check-in. At Meliá Ho Tram, we aim to create memorable experiences for all our guests by providing the best customer service and ensuring that all their needs are met. Providing efficient customer support at all times is one of our top priorities. We are certain that your feedback has been noted and shared with our Head of Department for further review and future improvements. I look forward to welcoming you and your family back soon! Best regards, Minh Tram Quality Assurance Monitoring