Dear Ms. Ratu Mirah, Thank you for choosing to stay at PULANG ke UTTARA Hotel and for taking the time to write a review. We are delighted to hear that the hotel's location, friendly service, and responsiveness from our team provided a positive experience during your stay. Regarding the additional charge for towel cleaning, please be informed that lipstick stains require a special cleaning process (special care) to preserve the condition of the towels. As for room cleaning service, we have a regular cleaning schedule from 9:00 AM to 3:00 PM Northeast Time. However, we understand that not having your room cleaned may cause inconvenience. We apologize for any inconvenience you experienced, especially in the process of handling your room cleaning request. We greatly appreciate your feedback, which helps us improve our services. We hope to have the opportunity to welcome you back again for an even more memorable stay. Sincerely, PULANG ke UTTARA Hotel