Overall Ratings & Reviews Metropole Hotel and Spa

Great properly midway to SouthWales from Yorkshire for us. The two ladies at reception were both friendly and helpful. We appreciate having room service dinner in our room as we had two young kids and all presenting very well. Greta family rooms

Only used it as a stop over so didnt get chance to use facilities of spa etc. Breakfast was ok

Only thing was my sons mattress was so uncomfortable you could feel all the springs, luckily I only had I child in the family room so used the duvet of the other bunk to make it a little more comfortable! Adults bed were fine tho

An historic building. Large hotel which is is pretty well maintained. Staff were all great and really pleasant. Very surprised how good the food was. We had 3 course menu in what was a busy restaurant. Food arrived quickly and was excellent. Room was large with a comfortable bed. Overall an excellent weekend and yes I would go back.

Limited lift capacity. some rooms only reached by a combination of lift and stairs. Dated decor. Reception and restaurant staff very pleasant. Good central location.

We really really enjoyed our stay at the Metropole. Our two young daughters absolutely loved the pool and made the most of it by going three times in less than 24 hours! It's a huge old place, hard to imagine someone has recently taken it over from the family who had owned it for years, as it needs quite a bit of TLC, but we were happy. On the downside, we had to wait quite a while to check in as the reception was deserted when we arrived, the mattresses on the kids' bunkbeds were very uncomfortable with springs poking through - even our 7 year old noticed this. Plenty of upsides though, the free breakfast was welcomed by us all and the staff were friendly and helpful.

We had a lovely 1 night stay. Our family room was excellent. From checking in to checking out, every member of staff was friendly and helpful. Lovely atmosphere. Lovely swim in the pool. Lovely food in the brasserie and for breakfast. Would highly recommend - excellent value.

Pretty good overall, issue was there is building works which spoilt the whole reason for staying. Would not have booked if we knew about the works, perhaps some interaction with hotels.com wouldn’t go a miss

A typical British "4 star" hotel (which would be 2 star elsewhere in the world). Nothing too bad, just not worth the pricetag and extremely dated.

The level 2 hygiene rating (Feb 2025) was disappointing and put us off dining at the hotel. It all feels very dated and tired. The radiator in the room we were given didn’t work and it took several asks to get someone to look at it. Eventually after several requests we were given a plug in heater. It doesn’t feel like the current owners have the money to run the place properly. Hopefully the hygiene in the kitchen will improve.

Slightly dated building and fixtures but otherwise a very pleasant place to stay

Love the Metropole.. the staff are excellent especially Spencers Brasserie staff .. food fabulous .good menu and very attentive staff. Lovely spa facilities .. good bed linen .. could do with better coffee in rooms and biscuits, also no non alco cocktails in bar.. but still had the best of times

A lovely night's stay, an historic property. It's a little dated yes, but very charming, clean, well kept and friendly staff. Da iawn.

Easy for what I wanted. Good breakfast

My latest stay 3rd Dec was marred by what sounded like a generator on all night which kept me awake. What didn't help was what appeared to be the antics of a drunken singer a a room close by until after midnight. Unfortunately the hotel can't do much about the antics of their guests. otherwise it was fine

A very nice hotel & all the staff were very polite & helpful. Food was excellent with lots of choice & catered well for gluten & dairy free. Downside was because of weather conditions another night was needed & the inhouse price charged was way in excess of what it was being advertised for on the Metropole website. Not happy to discover we paid over £50 more for additional night.

Nice place lots of history in there. Must be a nightmare to keep running and I take my hat off to them for that. Food good, nice atmosphere, good facilities, the Spa is great. Rooms just a bit chintzy for me,

Great hotel

Nice hotel.

Jacuzzi nice and hot, swimming pool large and clean. I visited this hotel with my IAM motorcycle club 2 weeks ago and liked it so much I came back to show my wife. Llandrindod Wells is perfectly placed to explore the beauty of Wales and we both enjoyed the National Cycle Museum which is just down the road.