absolutely horrendous, staff are incredibly rude as well

Great stay in a fantastic location, will definitely be back!

Absolutely amazing location! Clean and basic with a decent shower! Opening windows always a bonus. Noisy with windows open obviously- it’s in Central London. Will definitely stay again!

I get that London is London and you get what you pay for. We found this hotel offering the possibility of sleeping 3 in a room, and is why we went there. Big mistake. To be fair, it was spotlessly clean and the beds were OK. But across the road above an Italian restaurant and without any means of air conditioning, apart from a fan by a bed, we had a difficult time. Too hot. Needed to sleep with windows open as far as could be achieved. Extremely noisy including bin emptying and large vehicles making deliveries from 5-5:30am. This combination of heat and sheer noise led to us having very little sleep over 2 nights, leaving us exhausted and pleased to get on our way home. Next time will simply pay the absurd London hotel rates and get some sleep.

Excellent location and clean linens & towels...but the property needs better maintenance and overall cleanliness of room was not good. Room needed a serious deep cleaning. Staff was very nice.

Pretty typical European hotel with check in up one flight of narrow stairs and most of the rooms up another one to three flights. The location is great if you are into high value shopping or are up for a good walk to Hyde Park, etc. The rooms were clean though pretty small and the beds were sufficient but I would not call them comfortable. The bathrooms were small but also sufficient though we were only given 2 shower towels and no hand towel, face clothes, etc.

Very clean room and great location. Only negative was that the bed wasn’t overly comfortable but nothing that would stop booking again

The property was in a good area of London for shopping and eating. The room was clean. There was no refrigerator.

The accommodation is in a perfect location. All the sights are within walking distance. We didn’t need to take a bus or the subway once during our entire stay. The receptionist at check-in was very helpful and friendly, and gave us a larger room than the one we had booked. I didn’t mind the lack of an elevator; walking a few extra steps isn’t a problem for me. The hotel’s furnishings are a bit dated, but everything is clean. The beds are comfortable. I recommend The Mermaid Suite Hotel for shorter stays—it’s worth it. Translated with DeepL.com (free version)

Wasn't sure what to expect as this hotel was above a restaurant/ shops ! , but my room was very nice and large it was actually a pleasant surprise. The reception is a door away with a short flight of stairs and the hotel has stairs that i could manage and i'm a female oap. It was easy to check in and out , the room was very clean i actually had 3 single beds in my room with still plenty of room to move. The hotel is right near Oxford street with John Lewis being a five min walk who also sell milk and newspapers which helped. Their are a few eating places within a stones throw of this hotel , i went in the Angus steak house & had the best fish & chips ever. What really appealed to me was that you were within walking distance of The London Palladium taking under 20 mins , this is so nice when you leave an evening show and your back at the hotel in under 20 mins , even passing MC Donald's on the way which is handy if your hungry after the show. Lastly the bathroom in my room was very large but would have liked a extra surface to put toiletries on. Only one gripe i had no milk cartons in the room when i arrived also their is no fridge but apart from that what a wonderful hidden little gem and right near Oxford street and very good prices for the location, i would highly recommend & shall always stay here when going to the Palladium......

My room wa on the fifth floor, no lift. 36 degree weather. No AC.

Great location and really clean and comfortable room. Great value for money.

Good aspects - Central convenient location; comparatively good price for location; clean smart bedding. Bad aspects - water temperature always hot, extremely hot even if turned to cold in sink and shower - scalding hot to the extent it could be dangerous, first morning useable as shower but second too scalding. No cold water to drink clean teeth etc, kettle grossly dirty in inside, no coffee sachets, extra beds in room so very cramped, no desk or table( just old small bedside table)

Excellent location. Budget hotel could have been a bit cleaner but overall perfect for our 2 night stay right in the centre on a nice little pretty back street

Great location.

my room was up seven flights of stairs, no elevators. bed is hard as a rock. no AC. we made it work but would not stay again

Yes

Location perfect for events shops on Oxford and Bond St Clean bed and bathroom and value for money

Good receptionist, Clean room, clean sheets, good shower

Did what it said on the tin. Lovely room, that was clean, tidy and comfortable.