Overall Ratings & Reviews The Gaya Hotel

Very nice 👍

This was our second extended stay at The Gaya in Taitung, while visiting family. it felt 'tired' this time. Carpets in hallway a bit dirty, although I understand wheeling luggage along them won't help. Since our last visit, Taiwan has implemented no single use items in the room. And I do support this. On the other hand, the tea/coffee station was very sparse... 2 coffee bags, 2 tea bags. No sugar, no milk/creamer, no spoons. Maybe I could have requested that, but it was not a welcoming experience in my opinion. The front desk staff are nice but the language is a barrier as they didn't understand much English. I will say the bedding and duvet, and beds and pillows are wonderful! So comfortable. The floors have a nice quiet vibe and we didn't hear noise from any other rooms, so that is a huge plus. And finally.... as a few have pointed out in the reviews.... why on earth is the pool closed at the nicest part of the day when it would be nice to sit and read and swim?. It's closed from 11am to 3.30pm give or take 30 mins with winter/summer hours. It left us very frustrated after a morning out in the sun and heat. We did check out the Sheraton while we were there and may consider that next time, but overall I do recommend this hotel.

We had a wonderful stay at the Gaya hotel!

Great hotel in an excellent location with many food options nearby.

Great staff, congratulations.

Check in was very smooth by the friendly staff. Room was very clean and comfortable except for shower room which was moldy. Breakfast was good spread but lack of food warmer for buffet line thus cooled food was cold. Beef soup noodles from live station was good.

Located at the city centre. Walking across is the Taitung Railway Art Village and the Fantasy Tiehua. A short walk from the hotel is the Taitung night market. Lots of food choices and shopping. A great spot for an excellent stay. Oh, breakfast was great too!

Was hoping for self serve laundry services within the hotel

The Gaya was a gorgeous hotel, from the lobby to our room. Very helpful and friendly concierge. Amazing view from the rooftop. Conveniently located for a morning stroll at Liyushan or to the Railway Art Village. Super comfortable bed and bedding, and overall a great place to spend time.

Great hotel with many paintings and art products in display like in a museum. Swimming pool is a plus as well. Breakfast is super! Great experience! Will definitely come back!

Stayed 2 nights at this property. Shower head broke and almost hit my foot. Not enough towel provided - there was not even a hand towel available, just a bath and a small towel. Only one treadmill at the gym which was broken. You can tell the hotel had no intention of fixing it as it had already gathered a layer of dust. For Taiwanese standard, the food at breakfast was bad. Service overall was mediocre. Given the room rate, it is honestly substandard. Not worth the money paid for. Extremely disappointed!

We went to the hotel for its pool and found out it closed from 11-3pm

Newer 4-star hotel with good size rooms. Great location, central to everything for a tourist.

The Hotel is relatively new, and its services are customrr oriented, even for breakfast services. But its TV is based on MOD Program, which does NOT have CNN.

Near many spots and night market

The room is very clean and the bed very comfortable.

The hotel is clean and comfortable. Got pretty much everything you need and it’s at a pretty good location too.

Fantastic 2 night stay in the Gaya. Hotel staff were very nice and helpful. Room was perfect. Rooftop pool and loungers were 10/10!

Goog location but The steep price of their service is not worth it.

Posh looking hotel at a good price, with all the usual luxuries thrown in. Toiletries are L'occitane! Staff are very well trained and polite, and even gave us some pointers on local places to eat. The rooftop swimming pool has an excellent view and looks like a small infinity pool. Breakfast spread is also excellent. There is free shuttle to the train station and the hotel is just 5 minutes walk from the bus station. This new hotel is clearly trying very hard and I would highly recommend it.