The carpet in my room had large stains and seemed very old and dirty. I would not foam roll or stretch on it. Check-in staff did not realize I had multiple bookings and did not reserve parking for me. No apology or effort to make amends. Same check-in staff did not allow temporary use of parking lot throughout the day when there was clearly space to accommodate the request. Staff stated I could not use the lobby to make phone calls yet they chat among themselves in laughter.

Very nice room with great amenities. Access to a hot spring spa was lovely and a new experience.

Very clean and convenient. Short walk to Nagano Station for transits, tours; close to shopping and restaurants.

The location is quiet strategic, the hotel is so so

The ac worked the first two days and then it didn't. The front desk said they would fix it right away, but it still didn't work. Also the washer/dryer did not dry. It took three trys.

Great stay! Greeted warmly by the lovely front desk staff. A car parking space was available so very convenient. Heaps of bars, cafes and restaurants within a short walking distance. Will be back!

Hotel is close to restaurants and other amenities. Staff were very helpful.

Great location. The bed was really comfy. Serves as a standard business hotel and perfectly safe for solo travel. Easy access to trains

close to train station no coffee in room, sort of an older facility

Convenient location and friendly, helpful staff. Room is a bit small but typical for Japan. Room was clean and had everything that you would need.

nice quiet hotel with traditional onsen. japanese traditional breakfast with a few western additions.close to station, no problem to carry luggage.

Nice people. old room but bigger than others these days. Close to town and rail. Cheap compared to others and very good value. I'd stay again. Breakfast is Japanese traditional.

I am very satisfied with the room n service. The location is great. The staff is helpful. The room is clean

Very clean, medium sized room. Fast internet. High-pressure hot shower. Comfy beds. The small onsen on the second floor was a surprise! 10 mins walk to the station. Nagano was just a stopover point for us, so we didn't spend much time. There are restaurants nearby. The breakfast was ok. Paid parking.

Very pleasant stay conveniently located near Nagano station. The amenities available were quite good, particularly having multiple vending machines for beverages at normal prices was certainly much better than what I’m used to here in Canada. The breakfast buffet provided was quite good, and the front desk staff were very helpful with regards to having my luggage sent to Narita airport quickly. They even gave me a small souvenir gift, which was quite nice.

The hotel gave us a small gift which surprised us. The room was clean and location was fine.

I like how they make you feel welcome right away. I was greeted in front desk with a smile. I was too early to check in

Nice place, very convenient location.

Great location, very comfortable beds, breakfast was wonderful, check and and check out staff friendly and helpful. I wish we were staying for longer, Best hotel we stayed in Japan!

i had a quick one night stay, so i didn’t expect much. the overall experience was great. the hotel is well situated, check in was a breeze, and the room had everything i needed. after sleeping surprisingly comfortably, the breakfast in the morning was also a nice touch. i would definitely return if i’m passing through or staying in nagano