We arrived 2 hours early to the hotel and we were greeted with such an amazing young lady. Luana (I believe that’s how to spell her name). She was so friendly, accommodating & informative. Unfortunately the lady replacing her that evening wasn’t as kind.
Let’s start off by stating how disgusting this room was.There was an odor coming from the kitchen. We opened the varanda door and kitchen door to air out the place, the couch arm is broken and stains all over. The walls were dirty, washroom is “clean” but not really clean. Beds were ok as the linens seems cleaned/washed. The soap dispenser in the washroom- empty. We asked for extra bed linen so we could put it on the couch so we could sit down. I returned to the front desk to ask for soap and the lady said she would send her colleague over, I said I would wait at the front desk as I can put it in my washroom. She said no, she said her colleague would do it . I said ok but we are leaving right now as we had reservations to meet with a group. She said well , her colleague finishes work at 9. So I told her - not to worry about the soap, I’ll use my shampoo. The lady asked why can’t her colleague enter the room, I said because I have my work laptops and paperwork and it is confidential. I don’t want anyone in The room. I come back from dinner and there’s a bottle of soup outside my door . Luckily no one took it. The varanda door doesn’t lock, loud music & noise until 2am. Finally I found a security guard get noise controlled
