7.6
Pleasant
From 134 reviews
Cleanliness

7.2

Room Comfort

7.4

Service and Facilites

8.0

Traveler Reviews Shintomi-tei

Number of reviews per page
20
40
Top reviews
y
6.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

totally as usual
Eugene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Great location, nice room and facilities. The only complaint - the WiFi is more or less nonexistent. So it comes with a digital detox bonus ;)
Woonsup
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Nice large room; friendly staff; great price for room, dinner, and breakfast. Located in a residential neighborhood; about 15-minute walk from Matsushima station (a bit uphill, but not bad)
Verified traveler
10.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

It's a tranquil place. Everything is perfect - the only negative is some peeling wallpaper in the rooms, but that's nitpicking. It's a large room within walking distance of the station and the museums.
Peter
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

It was a little older, but clean and the staff is extremely polite and helpful.
Melinda
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

I liked the traditional experience but the room needs some cosmetic maintenance. Touching up the paint and repairing a little of the wooden skirting. You DO need to pre-book for dinner, but e we found a great little place just a short walk away in the town.
Richard
10.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

The hotel was great and in one of the most beautiful areas of Japan. If you like Onsen this place is great. Also breakfast was amazing.
Pik Kwan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 144 week(s) ago

Expedia Group verified review

It located on a hill, about 15-20 mins walk from Matsushimakaigan Station. Along the way, you find shops & restaurants. There’s a ferry pier & a park, temples & a museum. You can also walk from Matsushima Station, however, I prefer Matsushimakaigan as there’re more to see. The hotel offers free shuttle pick up & drop off which is a plus.
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Verified traveler
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Leisure
10.0
/10
Reviewed 277 week(s) ago

Expedia Group verified review

love their rooftop. we can freely use it and took great picture from there.
Verified traveler
4.0
/10
Reviewed 287 week(s) ago

Hotels.com verified review

A bit of an old hotel, so the condition wasn't great, but that's to be expected. What was dissapointing was the level of service. Things were constantly forgotten. First day they cleaned the room but didnt replace towels or Yukata. Second day they completely didnt clean the room, but did leave a little 'tea sweet'. Also quite annoying that they insisted to copy the resident card (something that is not needed for residents)
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Guest
icon-Friends and Family with Children
Friends and Family with Children
4.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

Everything was old, peeling and in bad condition. The food was quite poor and baths were small and outdated.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

Although this accomodation seemed a little dated, it rpovided a fantastic experience of an onsen. WE had a Japanese speaker wth us so that was useful in terms of understading aspects of the stay. THe dinner was a stand-out experience of traditional Japanese style dining. Good location, within walking distance of the waterfront etc.
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minoru
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

Great service. Convenient location. Excellent breakfast. Great onsen. Use of shuttle bus made visiting local attractions very easy.
James
6.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

This is a 100% Japanese hotel for Japanese tour groups and events. Essentially no English is spoken. You had better be able to sit comfortably cross-legged or you will be very uncomfortable while packing and unpacking, using your computer, or anything else in your room. Breakfast extensive but mediocre by Japanese standards. Heat, AC, and wifi is centralized so quality varies by room in the old fashioned way. Lots of dings on the walls. Renovation overdue. Some Japanese luxuries such as dinner in separate compartments if you pay for dinner.
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Verified traveler
6.0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

--rooms are spacious and comfortable, but the condition is a bit worn down, which was a bit disappointing given the cost of the place --the food was not that good, and again this was a bit disappointing given the cost --the outdoor hot spring was terrific --service is good --I'm not sure this is advertised well online, but I believe that the hot spring is not a natural one -- this is something I learned only when I arrived in Matsushima, but I should also say that I'm not entirely sure what a non-natural hot spring is.
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Paul
8.0
/10
Reviewed 402 week(s) ago

Hotels.com verified review

Looks like Mom & Pop B and B from photos but it is a large hotel on the hill with fantastic views. Very Japanese. Excellent dinner in the restaurant and good Japanese breakfast. Very little English spoken but very helpful staff. Free rides to and from train station. Very quiet and relaxing
?
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

観光地に近く、高台で見晴らしが良いが、周辺は坂の為足に自信のある方はいろいろな眺望が楽しめます。
???
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

建物は古いが、松島の観光拠点で金額も高くなく良かった
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

這是一間很老的溫泉旅館,離商店街有一段距離,建議開車前往。 我是選含有早餐晚餐的方案,東西很鹹而且不是很精緻,晚餐可以看到早餐同樣的食材,感覺不是很好。
Masafumi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

全てにおいて不便なく、贅沢な宿泊をさせていただきました。 建物は伝統があり、少し古さも感じられますが、内装も綺麗にリフォームされておるようで、大浴場も清潔感があります。 屋上で松島ビューが観られます。 食事は、夜は提携レストラン、朝は館内レストランのビュッフェをいただきました。提携レストランは、チェックイン時に申し出れば予約とクルマでの送迎をしてくださいます。松島自慢の美味しい食材を使ったご飯を、味、量、金額全てにおいて満足にいただけます。宿泊でなくとも使えそうなので、松島再訪の折にはランチも食べてみたいです。 朝食ビュッフェも、地元食材をふんだんに使った美味しいお料理の数々。 温泉は人工ですが、露天風呂の温度も丁度よく、朝晩2回浸かっちゃいました。 チェックインからアウトまで、スタッフの皆様おもてなしが大変行き届いており、泊まって良かったです。
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