7.6
Pleasant
From 149 reviews
Cleanliness

7.2

Room Comfort

7.4

Service and Facilites

8.0

Traveler Reviews Shintomi-tei

Number of reviews per page
20
40
Top reviews
y
6.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

totally as usual
Eugene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Great location, nice room and facilities. The only complaint - the WiFi is more or less nonexistent. So it comes with a digital detox bonus ;)
Woonsup
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

Nice large room; friendly staff; great price for room, dinner, and breakfast. Located in a residential neighborhood; about 15-minute walk from Matsushima station (a bit uphill, but not bad)
Verified traveler
icon-
10.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

It's a tranquil place. Everything is perfect - the only negative is some peeling wallpaper in the rooms, but that's nitpicking. It's a large room within walking distance of the station and the museums.
Peter
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

It was a little older, but clean and the staff is extremely polite and helpful.
Melinda
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 149 week(s) ago

Expedia Group verified review

I liked the traditional experience but the room needs some cosmetic maintenance. Touching up the paint and repairing a little of the wooden skirting. You DO need to pre-book for dinner, but e we found a great little place just a short walk away in the town.
Richard
icon-
10.0
/10
Reviewed 174 week(s) ago

Hotels.com verified review

The hotel was great and in one of the most beautiful areas of Japan. If you like Onsen this place is great. Also breakfast was amazing.
Pik Kwan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 174 week(s) ago

Expedia Group verified review

It located on a hill, about 15-20 mins walk from Matsushimakaigan Station. Along the way, you find shops & restaurants. There’s a ferry pier & a park, temples & a museum. You can also walk from Matsushima Station, however, I prefer Matsushimakaigan as there’re more to see. The hotel offers free shuttle pick up & drop off which is a plus.
Read More
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 307 week(s) ago

Expedia Group verified review

love their rooftop. we can freely use it and took great picture from there.
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 317 week(s) ago

Hotels.com verified review

A bit of an old hotel, so the condition wasn't great, but that's to be expected. What was dissapointing was the level of service. Things were constantly forgotten. First day they cleaned the room but didnt replace towels or Yukata. Second day they completely didnt clean the room, but did leave a little 'tea sweet'. Also quite annoying that they insisted to copy the resident card (something that is not needed for residents)
Read More
Guest
icon-Friends and Family with Children
Friends and Family with Children
4.0
/10
Reviewed 349 week(s) ago

Expedia Group verified review

Everything was old, peeling and in bad condition. The food was quite poor and baths were small and outdated.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 352 week(s) ago

Expedia Group verified review

Although this accomodation seemed a little dated, it rpovided a fantastic experience of an onsen. WE had a Japanese speaker wth us so that was useful in terms of understading aspects of the stay. THe dinner was a stand-out experience of traditional Japanese style dining. Good location, within walking distance of the waterfront etc.
Read More
minoru
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

Great service. Convenient location. Excellent breakfast. Great onsen. Use of shuttle bus made visiting local attractions very easy.
James
6.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

This is a 100% Japanese hotel for Japanese tour groups and events. Essentially no English is spoken. You had better be able to sit comfortably cross-legged or you will be very uncomfortable while packing and unpacking, using your computer, or anything else in your room. Breakfast extensive but mediocre by Japanese standards. Heat, AC, and wifi is centralized so quality varies by room in the old fashioned way. Lots of dings on the walls. Renovation overdue. Some Japanese luxuries such as dinner in separate compartments if you pay for dinner.
Read More
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 415 week(s) ago

Hotels.com verified review

--rooms are spacious and comfortable, but the condition is a bit worn down, which was a bit disappointing given the cost of the place --the food was not that good, and again this was a bit disappointing given the cost --the outdoor hot spring was terrific --service is good --I'm not sure this is advertised well online, but I believe that the hot spring is not a natural one -- this is something I learned only when I arrived in Matsushima, but I should also say that I'm not entirely sure what a non-natural hot spring is.
Read More
Paul
icon-with Partner
with Partner
8.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

Looks like Mom & Pop B and B from photos but it is a large hotel on the hill with fantastic views. Very Japanese. Excellent dinner in the restaurant and good Japanese breakfast. Very little English spoken but very helpful staff. Free rides to and from train station. Very quiet and relaxing
chia chun
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

鬧中取靜的地點
真一
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

料理が良かった
Hirokazu
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

1階のお風呂がきれいでした
けいた
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

2泊したが夜のお風呂が男女で入れ換えがなく露天風呂に入れなかった
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved