The staff was rude. Requested I leave a deposit of 200 pesos for a tv remote. They would hand guests towels as they registered. Too many rules and restrictions. Outside the hotel it is an absolute mess. Homeless everywhere. Cardboard and trash scattered everywhere. The ONLY positive thing was that I slept good because I was on the 5th floor. Away from the noise.
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Adrian
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
:-)
Thelma Guadalupe
Leisure with Partner
8.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Very nice staff, nice location very close to basically everything, definitely coming back again
Laura
10.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
the buffet breakfast was more than expected for the affordable price, clean and safe hotel, small room but all I needed was there to rest and continue my trip. friendly and helpful staff .
Dulce
Leisure Family
2.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
No es para nada como muestra en las imágenes, la zona está súper peligrosa, no puedes salir a la calle sin miedo a que te asalten, el comedor está sucio, la verdad no lo recomiendo para nada
Roberto
10.0
/10
Reviewed 106 week(s) ago
Expedia Group verified review
Muy buena mi estancia
Israel
Business
2.0
/10
Reviewed 135 week(s) ago
Expedia Group verified review
Me corrieron antes de la hora que dicen sus políticas , según el Chek out es a las 13:00 hrs. y a las 12:00 me sacaron. Por otra parte, la terraza nunca la quisieron abrir disque por qué había pasado algo en el evento de Pal Norte. Las habitaciones huelen mucho a humedad y no están bien iluminadas.
Consuelo
Leisure Family
2.0
/10
Reviewed 136 week(s) ago
Expedia Group verified review
First of all if your not going to hold a reservation till at least 10pm then why even offer reserve now, pay later. I got there around 7:29pm to find out I was suppose to be there by 6pm to pay and not loose my reservation. These people did not care if you were out of luck and having to scramble for a place to sleep late at night. They didnt try to find an alternative. Never had that experience...
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Juana
Leisure
2.0
/10
Reviewed 166 week(s) ago
Expedia Group verified review
They canceled my reservations without notice and over charge me for 2 days stay
Heather
Leisure
10.0
/10
Reviewed 179 week(s) ago
Expedia Group verified review
Very nice, extremely friendly, but unable to ever get full
breakfast, they stated it was for other customers only.
Heather
Leisure
8.0
/10
Reviewed 179 week(s) ago
Expedia Group verified review
Solo cafe y pan por la desayuno
Pamela
Business
6.0
/10
Reviewed 187 week(s) ago
Expedia Group verified review
Is clean but it is not the same as it shows in the photos, the furniture is very old
Penelope
Friends and Family
4.0
/10
Reviewed 224 week(s) ago
Hotels.com verified review
This was an emergency booking, and unfortunately my overall experience, mainly due to the receptionist/front desk personnel made it a complete nightmare. She made it a point to be rude and unprofessional. Horrible customer service.
Verified traveler
Business
2.0
/10
Reviewed 348 week(s) ago
Expedia Group verified review
This is a place where the Federal Police stays...you shouldnt offer this place
FERNANDO
6.0
/10
Reviewed 381 week(s) ago
Expedia Group verified review
The hotel is not so clean, there is not a chair to seat and work in the room, the airconditioner is not working propoerly
Esteban
4.0
/10
Reviewed 394 week(s) ago
Hotels.com verified review
if you on a tight budget to get a better hotel...then this hotel is good...and well...I was on a tight budget..lol
Chris
2.0
/10
Reviewed 398 week(s) ago
Expedia Group verified review
A really terrible place, dirty, smelly, totally out of date, and the area is not safe.
Betty
2.0
/10
Reviewed 400 week(s) ago
Expedia Group verified review
The hotel is so bad.
No facilities available.
Food so bad.
Bad service.
Noisy
javier
Leisure with Partner
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
pesima hubicacion
Roberto
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Muy centrica, economica y bien para llegar a dormir
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia