Overall Ratings & Reviews Bulgari Hotel Shanghai

The river view rooms offer the best view of historic and modern Shanghai. The view is definitely world class. Best hotel in Shanghai!

I really enjoyed my stay. Especially I liked the good hospitality and I want to mention some of the staff by name. Vicky from the concierge service, also Elias from the Chinese restaurant and Penny from the spa were so friendly and helpful! I’ll be sure to stay here again if I ever go back to Shanghai.

I recently had the pleasure of staying at the Bulgari Hotel Shanghai, and it was an exceptional experience. From the moment I arrived, I was impressed by the hotel’s elegant design and the warm welcome from the staff. The location is perfect, offering stunning views of the Bund and Shanghai’s skyline. The rooms are spacious, beautifully decorated, and equipped with all the modern amenities one could need. The bed was incredibly comfortable, ensuring a restful night’s sleep. One of the highlights of my stay was the dining experience. The hotel’s restaurants offer a variety of delicious cuisines, and the service was impeccable. The spa and fitness center are top-notch, Overall, the Bulgari Hotel Shanghai exceeded my expectations in every way. The attention to detail, luxurious ambiance, and outstanding service makes it a top choice for anyone visiting Shanghai. I highly recommend this hotel and look forward to returning in the future.

The hotel offers a private butler service, and my butler, Sinnie, provided exceptional assistance throughout my stay. She promptly resolved any issues, such as providing a new USB charging cable when needed. During checkout, she also presented a small gift from Bvlgari. Overall, Bvlgari Hotel provides excellent service with cozy room decor. I particularly enjoyed their bedtime tea preparation. The room service staff familiarize themselves with your habits and preferences, ensuring personalized room arrangements. I will choose this hotel again on my next visit to Shanghai.

vey good service and a nice hotel

I had a wonderful experience at Bulgari Hotel Shanghai. Every stuff member, especially Vicky who is from the Customer Relationship Department is eager to help! Will come back next time!

Excellent

Lovely hotel overlooking the Bund. Probably the best view in Shanghai. The room was clean, the butler assigned to the room had superb service, and the Bulgari amenities were 5 star quality. The location is the only downside for this hotel as you would need to get a cab to go anywhere, but the concierge is nice and will call a cab for you if you call a few minutes ahead. If you have any tour of any kind, leave early to count for traffic and taxi to arrive at the hotel. Not many cab drivers knew about the location so we had to give them manual directions which would not work if you don’t speak Mandarin.

Service is good and hotel is very new. All staffs are friendly

Excellent experience , good location, modern hotels

We liked the location, cleanliness, and above all the staff. They were all very helpful and extremely friendly. We didn't like the internet service, breakfast, and the fact that the swimming pool was closed. Overall, a great place to stay in Shanghai.

Our room was served with Fion. And she is awesome! I was touched with Fion’s caring and I feel so blessed and be loved when I stayed in this hotel. I love everything from there. Love it

nice

From the moment of arrival the staff treated you as a VIP but the were not intrusive. From the welcome drink of hot chocolate to the free chocolates and soft drinks in the mini bar were the touches making the stay even more special. The spa was comfortable with a very nice swimming pool and steam room - the massage although expensive was a good experience in a large private room. The room was well laid out and spacious with good WiFi and big screen television. Unfortunately the whiskey bar closes at 9.30 but the bar on the 47th floor had good ambience with great views. The only issue was the evening food in the bar was not up to expectation but the staff handled it in a positive way, however the breakfast was very good and made up for it. The location at first felt a bit remote but it is only a 15 walk to the Bund. Can’t wait to have another night at the Bvlgari

Surrounding need tidy up. Too dark decorations is difficult to adjust new environment. Can’t see well even if it is not clean.

The combination of high quality hardware and excellent service levels made the stay a very memorable one. The rooms are very spacious and bedding, seating areas are very comfortably designed. But stands out most though is the absolute A-class service levels the team has brought forward. They have shown great hospitality and detail to attention.

Newly opened for 4 days, decided to try it out. Being BVLGARI, it can’t disappoint right? WRONG. It was chaotic as I had expected, being that it was NEW, and mostly Chinese guests scrambling around the lobby and nowhere to really sit while waiting for my room. Upon check-in, was told the room I booked was not available...however they offered an upgrade, and I waited for almost 2 hours, when I was told it would be 30 minutes. During my wait, I asked if there’s a place I could lunch. There was no space in the restaurant. Fully booked. By non-guests. I do not know why they don’t try to accommodate staying guests. The suite had a bad layout. The bath tub is inside the shower area. The mini bar items were not stocked. The view and the bed were amazing. The staff really tried their best I suppose. I’ll try it again after a year and maybe by that time it will be a true 5 Star Hotel.

Very nice experience . will come again

Só não foi perfeito porque a comida do hotel, além de ser cara, deixou muito a desejar. Caríssima e com poucas opções. Tive um problema com um hóspede chinês super grosseiro mas não tirou o brilho do hotel.

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