The Palace Hotel & Spa

Explore The Palace Hotel & Spa
8.6
Very Good
From 258 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

6.0

Service and Facilites

9.0

Traveler Reviews The Palace Hotel & Spa

Number of reviews per page
20
40
Top reviews
Charlotte
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lauren on reception was amazing she went above and beyond and helped me with a problem that I had will thank her forever for helping me. She made my stay! Xx
Kay
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff, parking, quiet
Gareth
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing hotel, lovely grounds, plenty of parking, lovely staff - all very helpful and clearly enjoy working there, nice relaxing bar with a friendly bartender, nice spacious and cool bedrooms, food was amazing, evening entertainment was decent, nice breakfast with a really good selection, only had a 2 night stay but will definitely be returning.
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Angela
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Clean and good breakfast pleasant staff
Andrew
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10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice stay. Happy with the upgraded sea view room.
Jonathan
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Lovely hotel with great staff.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

X
Katharine
icon-with Partner
with Partner
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel and room were very clean, the bed very comfortable and the hotel was in a good location to shops and beach. The only downside was lack of staff, the reception team made us feel like we were causing them and inconvenience when checking out and the lack of service at the bar was appalling we would have spent longer at the bar and brought more drinks if someone had been there to serve us. One member of staff walked behind the bar and our glasses were empty she then just walked past us and back out not even asking if we wanted another drink, it was very disappointing.
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Robin
icon-with Partner
with Partner
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Tired 'club double' room in need of a complete refresh. Overnight technical breakdown resulted in no hot water throughout the hotel during the first morning. Note that the indoor pool is small (3 able to swim at one time) and slots have to be booked in advance rather than turn up & use.
Kevin
icon-with Partner
with Partner
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Overall another good stay here, Mixed views on staff with most really welcoming and friendly while some are simply professional. Rooms are good but could do with some TLC due to worn paint work, window cleaning etc. Really good offering for breakfast. Overall good and would happily stay again.
Derek
icon-Business
Business
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

all good
Claire
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Friendly sraff, quality food, recommend the spa. Unfortunately the hot chocolate machine was broken and the rooms were very cold at night.
Philippe
icon-Business
Business
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Clean room including bathroom, comfortable bed, welcoming staff. Lots of noisy seagulls in the morning though, but hey, this is the seaside!
Darron
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Everything was adequate for the price.
Roxane
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Lovely hotel and staff
David
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10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Parking was easy.staff polite.shops within walking distance away.the beach and sea only across a busy road.
Tony
icon-with Partner
with Partner
6.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

The room was to hot plus we had water running through the pipes all night which kept us awake most of the night
Robert
icon-Leisure
Leisure
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

All aspect were excellent, including parking and breakfasts. Only thing I did not use was the evening meal- no REAL fish dishes for Devon anyway. Near the sea give us FISH and a good choice of daily fresh caught!!!!
Willem
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Staff very attentive and helpful.
Colin
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

As it was the first time we visited this hotel we were impressed with its overall ambiance. The staff were friendly, the room was clean and tidy and overall we enjoyed our stay.
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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