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Traveler Reviews Bella Hotel Surabaya
Number of reviews per page
20
20
40
40
Customer reviews
L***e
Staycation
10.0
/10
Reviewed 3 day(s) ago
Too much
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D***a
8.5
/10
Reviewed 3 day(s) ago
everything is enough what needs improvement is in the room
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F***i
Transit
7.0
/10
Reviewed 1 week(s) ago
dirty, dim, stuffy room. very dirty bathroom.
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1***2
9.0
/10
Reviewed 2 week(s) ago
There are lots of small insects, please pay attention to them
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a***l
8.4
/10
Reviewed 2 week(s) ago
The bathroom is really dirty. Please check its cleanliness.
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sh
sri h.
Transit
7.6
/10
Reviewed 4 week(s) ago
The room smelled and was stuffy. The sheets and pillowcases smelled, were dirty, and dusty. The lights were too dim. The only plus was the friendly receptionist. Parking was also limited because it was shared with other shophouse owners.
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Ajimi
Business
5.3
/10
Reviewed 4 week(s) ago
Price, interior, room size are OK. Room smells musty, toilet is dirty, water tap is broken
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1 people find it helpful
BS
Bernadus S. G. M. P.
Staycation
8.8
/10
Reviewed 5 week(s) ago
The bathroom cleanliness needs to be improved and it's a bit cramped, but other than that the hotel and room are ok👍
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A***r
Transit
9.4
/10
Reviewed 6 week(s) ago
Check-in was after midnight, but the service was very friendly. The hotel was clean, the AC was cold, the hot water worked, and the Wi-Fi was also good.
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R***a
Leisure
6.0
/10
Reviewed 7 week(s) ago
Sorry...there were small cockroaches so I was forced to stay only 3 hours and move hotels...but the staff were friendly...hopefully there will be improvements in the future 🙏
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2 people find it helpful
S***h
Medical
7.2
/10
Reviewed 8 week(s) ago
There is no kettle, let alone cups... The atmosphere is stuffy, there is no view in the room, the lights are very dim. The room facilities are very ordinary... the only advantage is that it is in the middle of the city.
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2 people find it helpful
P***a
Leisure
10.0
/10
Reviewed 8 week(s) ago
The hotel is nice, the service is good, it is as shown in the picture.
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hendro k.
Business
8.5
/10
Reviewed 10 week(s) ago
The staff is friendly, the room is big, the AC is also cold.. Only the bathroom would be optimal if it was cleaned 😉
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2 people find it helpful
Verified Traveler
8.2
/10
Reviewed 10 week(s) ago
Not bad for a transit hotel, good location close to the toll road
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1 people find it helpful
R***5
10.0
/10
Reviewed 14 week(s) ago
Good, very friendly staff
Recommended
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1 people find it helpful
JA
Jessica A.
Leisure
10.0
/10
Reviewed 14 week(s) ago
The hotel receptionist was very friendly and helpful! I've become a regular customer 🫰🏻
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R***a
Leisure
9.1
/10
Reviewed 14 week(s) ago
Clean, reasonable price, friendly staff
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1 people find it helpful
rh
raden h. e. L.
Business
6.5
/10
Reviewed 15 week(s) ago
the room is dim, there are lots of small cockroaches, the AC remote doesn't work properly
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Nur H. W. U.
Staycation
8.1
/10
Reviewed 16 week(s) ago
The hotel staff's friendliness wasn't matched by the cleanliness of the room. The area under the bed looked like it had never been cleaned. There were also small, cockroach-like creatures in the room.
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1 people find it helpful
S***a
8.2
/10
Reviewed 16 week(s) ago
I need a place to stay because my gig venue is nearby. Not bad for the budget.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia