Overall Ratings & Reviews Berjaya Times Square Hotel, Kuala Lumpur

Dear Mr Eri Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your experience. We are truly honoured by your kind words and recommendation. It brings us great joy to know that our central location in Bukit Bintang, close to shopping, dining and attractions along with our spacious rooms and well-appointed bathrooms contributed to making your Kuala Lumpur vacation memorable. Your appreciation of the value we offer, balancing comfort and facilities with pricing, is particularly meaningful to us as this reflects exactly what we strive to provide all our guests. We would be absolutely delighted to welcome you back for another exceptional stay whenever your travels bring you to Kuala Lumpur again. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for your wonderful review. We are so pleased to hear that you enjoyed your stay with us, especially our vegetarian-friendly offerings and convenient location. It is wonderful to know these aspects contributed to a comfortable experience for you. Once again, thank you for taking the time to share your kind words, feedback like yours motivates our team to continue delivering thoughtful hospitality. We would be delighted to welcome you back for another enjoyable stay. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay in our spacious room and found the location convenient with direct access to Berjaya Times Square mall and the monorail station. It is also wonderful to know that our vegetarian breakfast offerings met your expectations with their variety and taste. Your feedback is truly appreciated, and we look forward to have the pleasure of welcoming you back for another enjoyable stay in the future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for your perfect 10/10 rating and your kind words about our team. We are absolutely delighted to hear you found our staff very friendly and our hotel very comfortable, this is exactly the experience we strive to create for every guest. Your wonderful feedback has already been shared with our entire team, as compliments like yours truly motivate us to keep delivering exceptional service. It is always our pleasure to host you, and we look forward to welcoming you back you back for another comfortable stay. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for choosing to stay with us. We are absolutely thrilled to hear you enjoyed your stay with us. It brings us great joy to know that our friendly staff and the spacious room contributed to such a memorable experience. Your kind words mean the world to our entire team. We will be sure to share your compliments with everyone, as feedback like yours truly motivates us to continue delivering exceptional service. We look forward to welcoming you back for another amazing experience. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Mr Hai Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for your continued loyalty and for choosing to stay with us each time you visit Malaysia. We sincerely apologize for the discomfort caused by the air conditioning issue in your bedroom. This is certainly not reflective of the level of service we strive to provide. While we appreciate that our team eventually offered an alternative room. Please know that we are urgently reviewing both our maintenance protocols and guest escalation procedures to prevent such shortcomings in the future. Thank you for bringing this to our attention, and we look forward to welcoming you back for the seamless experience you have enjoyed in the past. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Ms Mery Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for your feedback. We are glad to hear you enjoyed most of your stay. However, we sincerely apologize that the breakfast did not meet your expectations. Your comments are valuable to us, and we will share them with our team to improve our offerings. We look forward to welcoming you and to serve you better in the future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for your wonderful feedback and for awarding us a perfect rating. We are thrilled to hear that you enjoyed your stay and found the room spacious, the facilities complete, and the location in the Kuala Lumpur Golden Triangle area convenient. We are also glad that you appreciated the complimentary snacks and beverages. Your kind words about our service and offerings mean a lot to us, and we will certainly share your compliments with the team as a great boost of encouragement. We look forward to welcoming you back in the near future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for sharing your feedback with us and bringing the wifi and data signal issues to our attention. We sincerely apologize for the inconvenience caused during your stay. Please note that we have recently upgraded our broadband width to enhance internet connectivity and ensure a smoother experience for our guests. We appreciate your patience and understanding and we hope to provide you with a much-improved experience on your next visit. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for your kind words about our hotel. We are delighted to hear that overall you had an enjoyable stay. We understand that our vegetarian menu may not cater to everyone’s preferences, and we sincerely appreciate your feedback. At Berjaya Times Square Hotel, we focus on offering a plant-based menu for more healthy dining options. This aligns with our commitment to promote wellness and sustainability, while also providing guests with nutritious choices. We value your comments and will continue to enhance our offerings to better serve all of our guests in the future. We look forward to welcoming you back and providing you with an even better experience. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your feedback with us. We would like to sincerely apologize for the inconveniences you encountered during your stay. We are truly sorry to hear about the lack of hospitality from our housekeeping team and the delay with the trolley service during your checkout process. This is certainly not the level of service we aim to provide to our valued guests. Please be assured that we are addressing this matter seriously. We will review this with our housekeeping and concierge team to ensure such incidents do not occur again. Your feedback helps us improve, and we will take the necessary steps to enhance our service delivery to prevent similar situations in the future. Once again, we apologize for not meeting your expectations during your visit. We look forward to welcoming you back and to provide you with the quality service and hospitality that you deserve. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for choosing to stay with us and for sharing your feedback. We are thrilled to hear that your first visit with us was a satisfying and comfortable experience. We strive to make every guest's stay enjoyable, and we are glad we could meet your expectations. We look forward to welcoming you back for another memorable stay in the future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for your kind words. We are delighted to hear that you had a pleasant experience with us and everything met your expectations. Our team strives to provide friendly and attentive service, and it is truly rewarding to know that their efforts contributed to your positive stay. We truly appreciate your feedback, and we look forward to welcoming you back for a more pleasant experience in the near future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for sharing your feedback. We are delighted to hear that you appreciated our spacious and comfortable rooms and the service provided by our friendly team, along with our convenient location, contributed to a positive experience during your stay. We truly value your feedback regarding the variety of vegetarian options. We are always seeking ways to enhance our guests' experiences, and your suggestion will be shared with our team to help improve our selection and offer a more diverse breakfast in the future. We look forward to welcoming you back for a more pleasant experience in the near future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for sharing your review and giving us a perfect rating. Please be informed that the charge for an extra bed is RM160, inclusive of breakfast. Your comfort and satisfaction remain our priority, and we hope to have the pleasure of welcoming you back to Berjaya Times Square Hotel. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Desi M Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for choosing to stay with us. We are thrilled to hear that you enjoyed your stay, appreciated the room upgrade and find our staff's service to your satisfaction. We are grateful for your perfect 10/10 rating. Your endorsement is a testament to our team's efforts to provide exceptional service and create unforgettable experiences for our guests. We look forward to welcoming you back for another great experience. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your detailed feedback about your stay with us in Club Premiere Suite. We are delighted to hear that you had a pleasant stay and appreciated the spaciousness of your room, which featured two bedrooms and a living room and enjoyed the complimentary fruits and evening refreshments that come with our club room privileges. However, we sincerely apologize for the inconvenience you experienced with the bathrooms, particularly the non-functioning heater in one of the bedrooms and the poor water flow that caused water to pool on the floor. We take all feedback seriously and will ensure that our maintenance team addresses these issues promptly to prevent any future disruptions. We are pleased that you enjoyed our pool facilities, which we take great pride in maintaining to the highest standard of cleanliness and safety. With regards to the vegetarian breakfast, we understand that it may have been inconvenient for some fellow guests who preferred non-vegetarian options. Indeed with the current trend of lifestyle that focuses not only on health and well-being, our Management had made a conscious decision to focus solely on plant-based options in order to provide a healthy and sustainable dining experience to all our guests. We are grateful for your recommendation of our hotel to families looking for a comfortable stay near Bukit Bintang. We value transparency and honesty, and we are committed to continuously improving our services and facilities to meet the evolving needs of our guests. We look forward to welcoming you back to our hotel in the future. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Guest Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for sharing your positive experience with us. We are thrilled to hear that you find the hotel pleasant and we appreciate your recognition of our easy access to the shopping mall, providing a seamless and enjoyable experience for shopping and entertainment options right at your doorstep. Your satisfaction is our top priority, we look forward to welcoming you back for another memorable stay with us. Best wishes Raymond Ng Executive Assistant Manager Berjaya Times Square Hotel, Kuala Lumpur.

Dear Mohammad Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for staying and sharing your experience with us. We are delighted to hear that you had a comfortable stay and find our staff pleasant. We strive to provide exceptional service and it is wonderful to our team takes great pride in providing a comfortable and welcoming environment for you. We look forward to welcoming you back for an even better stay in the future. Best wishes Low Siew Peng Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.