Amaris Hotel Dr. Susilo Grogol

Explore Amaris Hotel Dr. Susilo Grogol
8.3
Very Good
From 3,855 reviews
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Cleanliness

8.3

Room Comfort

8.2

Meal

8.1

Location

8.5

Service and Facilites

8.4

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Bedroom (65)
Accessibility (60)
Bathroom (56)
Staff Friendliness (54)
Taste (52)
Ambiance (51)
Surroundings (47)
Variety (47)
Distance to City Center (46)
Room Space (39)
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Traveler Reviews Amaris Hotel Dr. Susilo Grogol

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Customer reviews
I***a
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
The breakfast menu is varied and the staff is friendly, the location is also strategic.
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Accommodation's Reply
31 Oct 2025
Dear Sir/Madam, I would like to extend my warmest regards to Amaris Hotel Susilo Grogol Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay here and it is an honor to receive such positive compliments about Amaris Hotel Susilo Grogol Jakarta. We do hope to welcome you back to stay at Amaris Hotel Susilo Grogol Jakarta again. Best regards, Hotel Manager Amaris Hotel Susilo Grogol Jakarta
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Steven A.
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Transit
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7.1
/10
Reviewed 2 week(s) ago
The room lighting is quite dark. Even near the mirror (in the bedroom and bathroom), there is no light which is not suitable if you want to do make up. The safe deposit box has no battery, so it cannot be used. The bidet has leak, so the water keep flowing. There is no shower curtain, so the water splash from the shower caused the dry area become wet (you can see from the floor mat). The bed quality is quite good and quite comfortable to sleep. The Aircon is properly maintained, no smell and cold enough. The room cleanliness is good. Better to bring your own extension cable, because the room only has 3 free power socket: 1 on the table, 1 next to the bed, 1 at the bathroom.
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Accommodation's Reply
24 Oct 2025
Dear Mr Steven Warm greetings from Amaris Dr Susilo Grogol Jakarta Barat We sincerely apologize for the distressing experience you encountered during your stay .It is unacceptable and falls far from below standards. Please be assured that we are taking this as utmost seriousnes.We have launched an immediate and thorough investigation and are implementing comprehensive corrective measures to address this issues and prevent any recurence. Your feed back is invaluable to us and we appreciate you bringing this to our atention.It enables us to continuously enhance our services and maintain the exceptional Sincerely Yours Hotel Manager
E***O
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly staff, close to culinary and tourist attractions
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Accommodation's Reply
24 Oct 2025
Dear E*o, Warmest regards, Amaris Hotel from Susilo Grogol - Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay here and we are very honored to receive such a positive review of Amaris Hotel from Susilo Grogol - Jakarta. We look forward to welcoming you back to Amaris Hotel from Susilo Grogol - Jakarta again. Best regards, Hotel Manager Amaris Hotel from Susilo Grogol - Jakarta
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Muhammad A. F. A. F.
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Business
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8.6
/10
Reviewed 2 week(s) ago
Got a smoking room. The smell was manageable, but there were cigarette ash stains in the bathroom toilet that hadn't been cleaned. The rest of the place was fine.
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Accommodation's Reply
24 Oct 2025
Dear Mr. Muhammad A. F. A. F., Best regards, Amaris Hotel from Susilo Grogol - Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay and we are honored to receive positive reviews of Amaris Hotel from Susilo Grogol - Jakarta. We apologize for any inconvenience caused during your stay and we look forward to welcoming you back to Amaris Hotel from Susilo Grogol - Jakarta. Best regards, Hotel Manager Amaris Hotel from Susilo Grogol - Jakarta
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H***y
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Leisure
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9.7
/10
Reviewed 2 week(s) ago
Friendly hotel staff, affordable prices, clean, close to the city center, close to Transjakarta, and plenty of food around the hotel. Thank you, Amaris.
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Accommodation's Reply
24 Oct 2025
Best regards, Mr./Mrs. H*y of Amaris Hotel Susilo Grogol Jakarta Thank you for staying with us and having a wonderful time. We hope to see you again at Amaris Hotel Susilo Grogol Jakarta soon. Thank you! Hotel Manager Amaris Hotel Susilo Grogol Jakarta
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Y***i
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Leisure
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7.9
/10
Reviewed 3 week(s) ago
Selected smoking-free room area...
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Accommodation's Reply
13 Oct 2025
Dear Y*i, Warmest regards, Amaris Hotel Susilo Grogol Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay and we are honored to receive your kind words about Amaris Hotel Susilo Grogol Jakarta. We look forward to welcoming you back to Amaris Hotel Susilo Grogol Jakarta again. Best regards, Manager of Amaris Hotel Susilo Grogol Jakarta
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, it's great, friendly, clean, and safe. The food is reasonably priced. It's easy to access, has lots of snacks, and is close to public transportation.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear D*i, With best regards, From Amaris Hotel from Susilo Grogol - Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay here and we are very honored to receive such positive reviews of Amaris Hotel from Susilo Grogol - Jakarta. We look forward to welcoming you back to Amaris Hotel from Susilo Grogol - Jakarta again. Best regards, Hotel Manager Amaris Hotel from Susilo Grogol - Jakarta
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D***i
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10.0
/10
Reviewed 5 week(s) ago
Strategic location, friendly staff and employees
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Accommodation's Reply
13 Oct 2025
Dear D*i, With best regards, Amaris Hotel from Susilo Grogol - Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay here and we are very honored to receive such a positive review of Amaris Hotel from Susilo Grogol - Jakarta. We look forward to welcoming you back to Amaris Hotel again from Susilo Grogol - Jakarta Best regards, Hotel Manager Amaris Hotel from Susilo Grogol - Jakarta
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Muhammad A. F. A. F.
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Business
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8.3
/10
Reviewed 5 week(s) ago
It's more suitable for singles, or at least couples. Apart from that, it's not highly recommended because the bathroom door is quite transparent and has a fairly wide gap. So, you'll need to agree on a plan to ensure everyone's comfort. The soap dispenser jammed, so you had to use your own. There was no curtain in the bathroom. The hot water didn't work. The Wi-Fi was quite slow. Even using a data plan didn't provide a very good signal. Otherwise, it was okay: comfortable and quite clean.
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Accommodation's Reply
13 Oct 2025
Dear Mr. Muhammad A. F. A. F., Best regards, Amaris Hotel Susilo Grogol - Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay and we are honored to receive positive reviews of Amaris Hotel Susilo Grogol - Jakarta. We apologize for any inconvenience caused during your stay and we look forward to welcoming you back to Amaris Hotel Susilo Grogol - Jakarta again. Best regards, Amaris Hotel Susilo Grogol - Jakarta Manager
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Lina J.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Very nice place for staycation and easier location
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Accommodation's Reply
13 Oct 2025
Dear Ms. Lina J., Warmest regards, Amaris Hotel Susilo Grogol Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay here and we are honored to receive such positive reviews of Amaris Hotel Susilo Grogol Jakarta. We look forward to welcoming you back to Amaris Hotel Susilo Grogol Jakarta again. Best regards, Hotel Manager Amaris Hotel Susilo Grogol Jakarta
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Yeni
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10.0
/10
Reviewed 6 week(s) ago
Comfortable place, easy access and lots of snacks around the hotel.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Mr./Mrs. Yeni S. Warmest Greetings from Amaris Hotel Susilo Grogol - Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay here, and it is an honor to receive such a positive review about Amaris Hotel Susilo Grogol - Jakarta. We look forward to welcoming you back to stay with us at Amaris Hotel Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel Susilo Grogol - Jakarta
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Y***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 7 week(s) ago
Cool and amazing, also nice place
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Accommodation's Reply
25 Sep 2025
Dear Mr. Y***a Thank you for your helpful feedback regarding your stay! . Thank you for choosing us and we look forward to welcoming you again soon. Sincerely, Hotel Manager
E***O
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Friendly staff... It's close to everywhere you go.
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Accommodation's Reply
09 Sep 2025
Dear Mr./Ms. E*o. Warmest greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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D***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The location is in the city center and easy to access, standard food, friendly prices, overall not bad
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear Mr./Mrs. D*h. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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NURIMAN
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The staff is very nice and helpful
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Accommodation's Reply
22 Aug 2025
Dear Mr./Mrs. Nuriman. Warm greetings from Amaris Hotel Susilo Grogol, Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay here, and it is an honor to receive such a positive review about Amaris Hotel Susilo Grogol, Jakarta. We look forward to welcoming you back to stay with us at Amaris Hotel Susilo Grogol, Jakarta. Best Regards, Hotel Manager Amaris Hotel Susilo Grogol, Jakarta
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Guest
icon-origin-TRAVELOKA
6.8
/10
Reviewed 15 week(s) ago
It needs improvement in every aspect, including the bed linens and furnishings. I've found cockroaches in the bedroom and bathroom several times, likely from the floor drain. The location is strategic, and this could be a valuable opportunity for growth.
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4 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Sir/Madam, Warmest Greetings from Amaris Hotel Susilo Grogol - Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel Susilo Grogol - Jakarta. We apologize for any inconvenience during your stay. We look forward to welcoming you back to stay with us at Amaris Hotel Susilo Grogol - Jakarta. Best Regards, H. Hotel Manager Amaris Hotel Susilo Grogol - Jakarta
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Zam A.
icon-Leisure
Leisure
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8.5
/10
Reviewed 17 week(s) ago
everything is ok for the dining room and parking, the workers are also friendly, which is good.
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2 people find it helpful
Accommodation's Reply
07 Jul 2025
To: Mr./Mrs. Zam A. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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A***A
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Transit
icon-origin-TRAVELOKA
6.6
/10
Reviewed 18 week(s) ago
I'm fed up with staying here, I asked for a non-smoking room but was given a smoking room because they said it was full even though I brought my child, the facilities in the room are not suitable for a 3-star hotel, even when I asked for it to be cleaned it still smelled badly of cigarettes, the bathroom lights were dark, I won't be coming here again
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Accommodation's Reply
02 Jul 2025
Dear Mr./Mrs. A*a. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a good review about Amaris Hotel from. Susilo Grogol - Jakarta. We apologize for the inconvenience during your stay. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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Johanes D. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
It's quite okay to stay overnight.. food is quite delicious... Very worth the price... Suitable for short or long vacations economical but quality is maintained
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2 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Mr./Mrs. Johanes D. M. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We greatly hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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K***I
icon-origin-TRAVELOKA
6.8
/10
Reviewed 19 week(s) ago
It seems like there are many things that need to be fixed. Starting from the cleanliness of the room, the table is quite dirty. The sheets, pillow cases & towels also need to be replaced.
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
To: Mr./Mrs. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We apologize for the inconvenience during your stay. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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Number of reviews per page
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