Svarga Resort Lombok

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Overall Ratings & Reviews Svarga Resort Lombok

Traveloka (2,452)
Other sources (220)
8.6
Very Good
From 2,452 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

8.3

Location

8.6

Service and Facilites

8.7

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Taste (33)
Staff Friendliness (30)
Ambiance (30)
Variety (29)
Bathroom (27)
Bedroom (25)
In-house Restaurant (24)
Surroundings (23)
Hotel Area (22)
Wifi (21)
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Traveler Reviews Svarga Resort Lombok

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Customer reviews
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Fairy S.
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Please turn on all the outdoor lights. Thank you.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Fairy, Warm regards from Swarga Resort Lombok. Thank you so much for taking the time to share your wonderful experience during your stay at Swarga Resort Lombok. Regarding the exterior lighting, we apologize in advance if you felt the lighting was insufficient during your stay. However, this will be our feedback. As for other facilities, we would be delighted if we were able to meet your expectations. Your satisfaction is the joy of our entire team. We hope to welcome you back to Swarga Resort on your next visit! Sincerely, The Management, Swarga Resort
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Y***a
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10.0
/10
Reviewed 3 week(s) ago
Fun and relaxing..🤍
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for choosing Svarga Resort Lombok and for your wonderful experience. We are delighted to know that all our facilities and services provided you with a memorable stay. We are committed to always providing the perfect stay for all our guests. It would be an honor for us to welcome you back again in the future. Sincerely, The Management Team, Svarga Resort
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A***d
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
I was very happy and impressed staying at this resort, the environment is cool and quiet, very suitable for families and couples.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for choosing Svarga Resort Lombok and for your wonderful experience. We are delighted to know that all our facilities and services provided you with a memorable stay. We are committed to always providing the perfect stay for all our guests. It would be an honor for us to welcome you back again in the future. Sincerely, The Management Team, Svarga Resort
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Chanzuarcery23
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10.0
/10
Reviewed 4 week(s) ago
It's comfortable, the view is nice.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Chanzuarcery23, Thank you for choosing Svarga Resort Lombok and thank you for sharing your positive experience. We are delighted to know that all of our facilities and services provided you with a memorable stay. Our commitment is always to provide a perfect stay for all our guests. We are honored to welcome you back again in the future. Sincerely, The Management Team, Svarga Resort
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R***i
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
So comfy and cozy, and the staff are friendly and helpful
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Accommodation's Reply
04 Jun 2026
Dear Valuable Guest Thank you for choosing to stay with us at Svarga Resort Lombok and for taking the moment to leave such a gracious review. We are pleased to learn that your time with us was thoroughly enjoyable. Our team is dedicated to crafting exceptional experiences for our guests, and your positive feedback serves as a wonderful encouragement to us all. It would be our absolute pleasure to welcome you back for another flawless stay in the near future. Sincerely, Svarga Resort Management
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Friendly staff, garden view, very pretty. Clean private pool. Good Wi-Fi. Standard breakfast menu. By the way, if you book a Neima room, ask for room Neima 301.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for choosing Svarga Resort Lombok and for sharing your positive experience. We are delighted to know that all our facilities and services provided you with a memorable stay. Our commitment is always to provide a perfect stay for all our guests. It would be an honor for us to welcome you back again in the future. Sincerely, The Management Team, Svarga Resort
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R***a
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10.0
/10
Reviewed 8 week(s) ago
The hotel staff are very friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guests, Thank you for choosing Swarga Resort Lombok and for your wonderful experience. We are honored to know that all our facilities and services provided you with a memorable stay. We are committed to always providing the best possible experience for all our guests. We look forward to welcoming you back in the future. Sincerely, The Management Team, Swarga Resort
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Sofya A.
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10.0
/10
Reviewed 9 week(s) ago
The vegetable lontong is delicious, the location is amazing 🥰
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1 people find it helpful
Accommodation's Reply
24 Apr 2026
Dear Ms. Sofya, Thank you very much for sharing your experience and choosing Swargarh Resort as your vacation destination. We hope to see you again soon. Sincerely,
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I love every single corner of this place. So chic, and the staff are super friendly. I have to check out early in the morning before breakfast time, yet the staff gave me breakfast in a box for take-away. Will stay here again next visit
1 people find it helpful
Accommodation's Reply
24 Apr 2026
Dear Our Lovely Guest L***a Thank you very much for your staying with us, see you in your next holiday & have save journey
margaretha
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
This is a request from my son who graduated on April 2, 2026. He wanted a really good view for his photo collection at this important moment, so even though the distance between Unram and Svarga is quite quite, but with satisfying photo results like this, it feels really worth it, because the view of the Svarga resort is good, the distance obstacle is not a burden for us.
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1 people find it helpful
Accommodation's Reply
07 Apr 2026
Thank you, Margaretha and family, for choosing Swargar Resort as your place to stay and create wonderful memories with your family.
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M***i
icon-Leisure
Leisure
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8.2
/10
Reviewed 12 week(s) ago
We had a room upgrade from this booking, and we hoped it would be more comfortable, but the room we chose was full of insects, and the air conditioning wasn't cooling. We've informed the front desk, but no action has been taken. The food was lacking in variety and a bit bland.
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1 people find it helpful
Accommodation's Reply
24 Apr 2026
Dear M*i, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and rating. This information is invaluable to us in improving our facilities and services in the future. Sincerely,
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Yu Mei
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Staycation
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8.5
/10
Reviewed 13 week(s) ago
Friendly hotel staff, good service. Breakfast is also delicious. Hotel facilities are complete. Holiday Lombok Senggigi. Svarga Resort Lombok
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3 people find it helpful
Accommodation's Reply
07 Apr 2026
Dear Mrs. Yu Mei, Thank you very much for your stay with us, see you next time
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I Dewa M. B. S. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff is friendly and the service is very fast. Highly recommended for couples, honeymooners, and families.
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Accommodation's Reply
24 Apr 2026
Dear Mr. Deva, Thank you very much for your review and for choosing Swargar Resort as your vacation destination. We hope to see you again soon. Sincerely,
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 18 week(s) ago
The staff is really friendly, but for overall hotel ambiance and facilities, it could be better. In my case, I’ve got a room with low water debit and often off. Got a malfunction phone so I should text the staff whenever I need them (but still…the staff is really friendly and helpful, they should give appreciation).
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Accommodation's Reply
04 Jun 2026
Dear Valuable Guest Thank you for sharing your feedback with us. We are absolutely thrilled to hear your kind words about our team! We agree that our staff’s friendliness and helpfulness are what make stays special, and we will happily pass along your appreciation to them. At the same time, we sincerely apologize for the inconvenience you experienced with the water pressure and the room phone during your stay. Please rest assured that our maintenance team has been notified to inspect and resolve these specific issues immediately to improve our overall room facilities. We appreciate your constructive feedback as it helps us grow, and we hope to have the opportunity to welcome you back for a much better and seamless experience in the future. Warm regards, Svarga Resort Management
DEWI I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The hotel staff is friendly, the food is delicious. The hotel smells great all the way to your room when you first arrive. Thank you.
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Accommodation's Reply
04 Jun 2026
Dear Mr. Davy, Thank you for choosing Swarga Resort Lombok and for sharing your wonderful experience. We are delighted to know that all of our facilities and services provided you with a memorable stay. Our commitment is always to provide the perfect stay for all our guests. We would be honored to welcome you back again in the future. Sincerely, The Management Team, Swarga Resort
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Gede U. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
It is a dream resort and very satisfying.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Mr. Gede, Thank you for choosing to stay at Swarga Resort Lombok and thank you for sharing your positive experience. We are delighted to know that all of our facilities and services provided you with a memorable stay. Our commitment is always to provide a perfect stay for all our guests. We would be honored to welcome you back again in the future. Sincerely, The Management Team, Swarga Resort
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A***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 22 week(s) ago
hotel with nice view don't skip breakfast and pool dip in their rooftop. Strategic location in sengigi not too crowded touristy spot and staffs are polite, nice and friendly to kids. for improvement, hotel need to consistently and mindfully check private pool cleanliness as I encounter dead lizard in the bottom of the private pool on the 1st day of my stay and not being cleaned till the 3rd day.
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Accommodation's Reply
05 Jun 2026
Dear Valuable Guest Thank you so much for taking the time to share your feedback about your stay with us. We are absolutely delighted to hear that you loved our strategic Senggigi location, our breathtaking rooftop view, the breakfast, and that our team made a wonderful, family-friendly impression on your kids! At the same time, we want to sincerely apologize for the highly unpleasant experience regarding the private pool cleanliness. Finding a dead lizard on your first day is already unacceptable, but having it remain uncleaned until your third day is completely against our service standards. We are truly sorry for this oversight and the discomfort it caused you. Please rest assured that we have addressed this directly with our housekeeping and pool maintenance teams so they can check regularly for the pool We appreciate your constructive feedback, as it helps us maintain the high quality our guests deserve. We hope to welcome you and your family back in the future to provide you with a flawless experience Best Regards Svarga Resort Management
Yan A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 25 week(s) ago
The hotel has too many stairs, so even if you get a room number 5 or 6, the climb to the room is quite a hassle, especially if you're carrying your own bags. The room I got was an old AC unit that didn't swing, and the TV remote had dead batteries that hadn't been replaced. The hand shower leaked and couldn't be used. Oh yeah, the shower head was turned off to choose between the shower head and the hand shower, so if I turned it on, all the water came out. Room 513. In my opinion, the only good thing was that the staff were all friendly. Don't expect a wide variety of breakfast options. And it wasn't ready until 7 a.m. The odd thing was, ordering an extra bed was very difficult. The day before check-in, we ordered it and they said it was full. At check-in, they said it was full. But when we pushed for an extra bed because we had certain conditions, they only said it was available. Oh yeah, the elevator was hot, and there was no air conditioning. It seems this hotel needs a lot of improvement going forward.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for taking the time to provide such a detailed review and feedback. We are delighted to know that the friendliness of our staff was able to create a positive impression despite the inconveniences you experienced. However, we apologize for some issues that occurred during your stay in room 513: the air conditioning not functioning properly, the TV remote battery, and the leaking hand shower and shower hose. We also apologize for the misunderstanding regarding the availability of an extra bed and the delay in preparing breakfast. Your suggestions regarding menu changes, elevator temperature, and stair access in main rooms 5 and 6 will be used to evaluate and prioritize future management improvements. For guests with special needs, our staff is always ready to assist with luggage delivery to your room. Thank you for helping us identify existing shortcomings for improvement. We hope you will give us the opportunity to welcome you again in the future with even better quality service. Sincerely, The Swarga Resort Management
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Rony A. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Excellent service and natural location.
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2 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Mr. Roni, Sincerely yours, Swarga Resort. Thank you for your positive review and feedback regarding your stay at Swarga Resort, Lombok. Your positive comments are invaluable to us. We hope to welcome you back for another vacation in the future. Sincerely, The Management, Swarga Resort
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 28 week(s) ago
the place is really nice, unfortunately the floor of the room is a bit dirty, the food is not varied enough, it's not a buffet, and when I ordered fried rice, it didn't taste good🙏 but overall the place is really nice!!!!
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2 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you so much for saying how wonderful your stay was! ✨ We are delighted to hear you enjoyed the overall atmosphere here. On the other hand, we apologize for the inconvenience regarding the rather dirty floor in your room, the limited selection on the breakfast menu, and the fried rice which lacked flavor. Thank you so much for helping us improve through this review. We hope to welcome you again. Sincerely, The Swarga Resort Management
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