Mercure Convention Center Ancol
Explore Mercure Convention Center Ancol
Overall Ratings & Reviews Mercure Convention Center Ancol
Traveloka (9,135)
Other sources (187)
8.4
Very Good
From 9,135 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.4
Location
8.8
Service and Facilites
8.6
People often mention about Mercure Convention Center Ancol
All
Staff Friendliness (198)
Family Friendly (197)
Room Space (179)
Bedroom (173)
Surroundings (160)
Ambiance (160)
Bathroom (159)
Variety (157)
Activity Option (150)
Hotel Area (149)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Mercure Convention Center Ancol
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
8.2
/10
Reviewed 6 day(s) ago
The room wasn't soundproof, and noise from the next room was clearly audible.
I was a little disappointed upon check-in; the receptionist wasn't very friendly.
She was very rude.
But the pool and breakfast were decent.
See original
Find this review helpful?
N***a
10.0
/10
Reviewed 1 week(s) ago
Very impressive, recommended and kids friendly🥰🥰🥰
See original
+2
Find this review helpful?
intan
Leisure
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the rooms are comfortable... lots of facilities for children so it makes you feel at home...
See original
Find this review helpful?
F***y
Leisure
10.0
/10
Reviewed 1 week(s) ago
There are many interesting activities for children. The hotel's atmosphere and cleanliness are excellent. The vibe is also good for seniors. The only downside is the limited complimentary drinking water. Perhaps a dispenser should be provided to refill the bottles.
See original
Find this review helpful?
R***a
Leisure
10.0
/10
Reviewed 1 week(s) ago
The staff was very friendly, cozy place, kids friendly
It was our second time to enjoy the hotel
+2
Find this review helpful?
S***d
9.7
/10
Reviewed 1 week(s) ago
All the staff were very helpful.
All the facilities are kid-friendly.
The only downside is that the parquet floor in my room was slippery when it got wet.
See original
Find this review helpful?
Accommodation's Reply
11 Jan 2026
Dear Ladies and Gentlemen, Thank you for your positive review. We are delighted that you and your family enjoyed your stay at the Mercure Convention Center Ancol. Thank you also for your feedback regarding the parquet flooring remaining slippery when wet. We will work on this in the future. We hope to welcome you back to the Mercure Convention Center Ancol again. Sincerely, Sutiyono, Customer Experience Team
See original
Samsudin R.
Leisure
10.0
/10
Reviewed 1 week(s) ago
Recommended to stay here, the staff is friendly, the location is in the Ancol area near the beach, the facilities are luxurious and very comfortable.
See original
2 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Ladies and Gentlemen, Thank you for your positive feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to hear that you enjoyed the comfort, excellent facilities, and convenient location near Ancol. We hope to welcome you back again soon. Sincerely, Sutiyono, Customer Experience Team
See original
A***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
Very impressive and very enjoyable
See original
1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear valued guest, Thank you very much for staying with us. Your valuable feedback will be invaluable in improving our services and providing you with a better experience. Thank you! Sutiyono Customer Service Team
See original
Verified Traveler
9.7
/10
Reviewed 2 week(s) ago
The service and taste of the food is the best
See original
Find this review helpful?
Accommodation's Reply
06 Jan 2026
Dear valued guest, Thank you so much for your positive feedback regarding our service and food. We strive to provide the best possible experience for all our guests and we are glad you enjoyed your stay with us. Thank you! The Sutiyono Customer Experience Team
See original
Leonardo
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the swimming pool is clean, there are many breakfast menu choices, and you can go to the beach on Saturdays and Sundays through the back.
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Dear Ladies and Gentlemen, Thank you for your positive feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to hear about the warm welcome, clean swimming pool, and varied breakfast menu. We hope to welcome you back again soon. Sincerely, Sutiyono, Customer Experience Team.
See original
EF
Elga F.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Complete and child-friendly facilities
See original
Find this review helpful?
Accommodation's Reply
06 Jan 2026
Dear Ms. Elga F., Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff and the facilities we provided. Such feedback means a lot to us and encourages us to further improve our services. Sincerely, Sutiyono, Customer Experience Team
See original
EF
Elga F.
10.0
/10
Reviewed 2 week(s) ago
The hotel staff are friendly and the facilities are complete.
See original
1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, We greatly appreciate your positive feedback. We are delighted to hear that you were satisfied with our comprehensive and child-friendly facilities. We sincerely hope to welcome you back to the Mercure Ancol Convention Centre again. Sincerely, Sutiyono, Customer Experience Team
See original
SK
Samuel K.
Staycation
10.0
/10
Reviewed 2 week(s) ago
All is good... kids friendly hotel
Find this review helpful?
Accommodation's Reply
06 Jan 2026
Dear Guest
Thank you for your kind feedback. We are delighted to hear that you found our hotel to be family-friendly and that your experience was positive. We strive to provide a welcoming atmosphere for guests of all ages.
Best regards,
Sutiyono
Guest Experience Team
k***r
9.1
/10
Reviewed 2 week(s) ago
Please analyze again why I was only able to enter at 3 o'clock even though it said 2 o'clock on the ticket. And after entering the AC, I also had to wash until 4 o'clock.
See original
Find this review helpful?
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience caused by the late check-in time and the air conditioning issue. We appreciate your suggestions for future improvements. Sincerely, Sutiyono, Guest Experience Team
See original
s***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly and there are many facilities for children in the hotel.
See original
Find this review helpful?
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you appreciated the friendliness of our staff and the facilities we provided for children. We hope to welcome you back to Mercure Convention Center Ancol again. Sincerely, Sutiyono, Customer Experience Team
See original
D***i
Leisure
9.4
/10
Reviewed 2 week(s) ago
Family and child-friendly, located inside Ancol.
See original
Find this review helpful?
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you and your family enjoyed your stay at our hotel and our excellent location in Ancol. We hope to welcome you back again soon. Sincerely, Sutiyono, Customer Experience Team.
See original
A***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
Good service, kids friendly
See original
Find this review helpful?
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Thank you so much for your positive review of our hotel services. We are delighted that you and your family had a wonderful time at our hotel. Thank you! Sutiyono Customer Experience Team
See original
H***a
10.0
/10
Reviewed 2 week(s) ago
First time staying here and very satisfied. Next time I want to stay here again.
See original
Find this review helpful?
Accommodation's Reply
07 Jan 2026
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at the Mercure Convention Center Ancol. We look forward to welcoming you back in the future for an even better experience. Sincerely, Sutiyono, Customer Experience Team.
See original
Verified Traveler
Leisure
9.4
/10
Reviewed 3 week(s) ago
Input, hotel guests should be free to enter and exit Ancol
See original
3 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for your feedback. We appreciate your suggestions regarding entry and exit from Ancol. Ancol's management team sets the entry and exit policies. We look forward to welcoming you back in the future. Sincerely, Sutiyono, Guest Experience Team.
See original
rp
rahayu p.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Always a fun staycation here, free room upgrade because of birthday, all staff are friendly, kids friendly, kids activities are really cool, make kids feel at home, no deposit, the hotel is clean, the staff are fast, breakfast is delicious, there is iced coffee latte, thank you Mercure, hopefully we can bring the kids back there :)
Read More
See original
+4
1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Valued Guest, We are delighted that you enjoyed your stay at the Mercure Convention Center Ancol. We are committed to providing the best service and creating a pleasant atmosphere for the whole family. Thank you for your patronage, and we hope to welcome you and your family back again. Sincerely, Sutiyono, Guest Experience Team
See original
Number of reviews per page
20
40
About Traveloka
Facebook
Instagram
TikTok
Youtube
Twitter
TelegramProducts
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved