Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your wonderful review! We are delighted to know that you had a fun family holiday with us and enjoyed the variety of activities available for children. Creating memorable experiences for families is something we truly value, and we are happy that our child-friendly facilities helped make your stay more enjoyable. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for more fun-filled moments and wonderful memories. Best regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and kind feedback. We are delighted to know that you consider our hotel a great place for a family vacation. Providing a comfortable and enjoyable experience for families is one of our priorities, and we are happy to be part of your precious family moments. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable stay. Best regards, Iin Widiasih Sutiyono Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our swimming pool facilities. However, we sincerely apologize that the breakfast selection did not fully meet your expectations and that the cleanliness and room preparation were not as prompt as they should have been. We understand the importance of a well-prepared room and a satisfying breakfast experience. Your comments will be shared with our Housekeeping and Food & Beverage teams to improve room readiness, cleaning efficiency, and breakfast quality. We truly appreciate your feedback and hope to have another opportunity to welcome you back for a more comfortable and enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your excellent rating and for sharing your experience. We are delighted to know that you enjoyed the beautiful view and had a fun stay with us. However, we sincerely apologize for the inconvenience you experienced upon arrival when the door was difficult to open. We are glad that the issue was resolved promptly, and we appreciate your understanding and patience. Your feedback is valuable to us as we continuously strive to improve our facilities and ensure a comfortable and pleasant experience for every guest. We look forward to welcoming you back to Mercure Convention Center Ancol for an even better stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and continued trust in Mercure Convention Center Ancol. We are delighted to know that you have stayed with us on many occasions and consistently enjoyed our friendly service and family-friendly atmosphere. We sincerely appreciate your suggestion regarding complimentary entrance tickets to Taman Impian Jaya Ancol (TIJA) for hotel guests. We understand that the entrance fee is an important consideration, especially for guests who choose our hotel as their main destination. Your feedback is valuable, and we will share it with the relevant team for further consideration and coordination with Ancol management. Thank you once again for your loyalty and constructive feedback. We look forward to welcoming you and your family back for many more enjoyable stays. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your continued trust in Mercure Convention Center Ancol and for sharing your feedback. We are pleased to know that you were satisfied with our service, as always. However, we sincerely apologize for the shoe stain you found beside the bed and the lingering cigarette smell in your room. These conditions do not reflect the cleanliness and comfort we strive to provide. Your feedback will be shared with our Housekeeping team to reinforce room inspections and ensure greater attention to detail. We also appreciate your note regarding your room preference. For your future stays, we recommend requesting a non-smoking room in advance, subject to availability, so our team can make the necessary arrangements. Thank you for your understanding and valuable feedback. We look forward to welcoming you back and providing you with an even more comfortable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your excellent rating and kind feedback. We are delighted to know that you found Mercure Convention Center Ancol an exciting place to enjoy a holiday with your children. We always strive to create enjoyable and memorable experiences for families, and your appreciation means a lot to our team. We look forward to welcoming you and your family back for another fun-filled stay at Mercure Convention Center Ancol! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for choosing Mercure Convention Center Ancol and for sharing your feedback. We understand that unexpected matters prevented you from staying with us on this occasion. We hope everything went smoothly with your other commitments, and we look forward to welcoming you on your next visit so you can experience our facilities and hospitality firsthand. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and positive feedback. We are delighted to know that you were satisfied with our service and enjoyed the facilities we provide. Your appreciation is a great encouragement for our team to continue delivering excellent service and memorable experiences to all our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for another wonderful stay! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you very much for your perfect 100 rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay with us, especially our children’s activities and entertainment facilities. It is also wonderful to hear that you found our staff friendly and our food delicious. Your appreciation is truly encouraging for our team and motivates us to continue providing a memorable family experience at Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for your excellent rating and for sharing your feedback with us. We are pleased to know that you were satisfied with your overall stay and that you found our hotel staff friendly and welcoming. However, we sincerely apologize for the inconvenience caused by the balcony door in your room that could not be properly locked, as well as the inconvenience of not being able to move to another room at the time. We also appreciate your comments regarding the in-room facilities and bathroom amenities. Your feedback is valuable to us and has been shared with the relevant teams for further review and improvement. Thank you once again for your understanding and constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your feedback and for your excellent 89/100 rating. We are pleased to know that your overall experience became more enjoyable, particularly with our swimming pool and the complimentary pillow provided during your stay. At the same time, we sincerely apologize that your initial arrival experience did not meet your expectations, especially regarding the friendliness of our staff and the room size. We understand that a warm welcome and comfortable accommodation are important aspects of a pleasant stay. Your feedback has been shared with our Front Office and relevant teams for further attention and improvement. We truly appreciate your honest feedback and are glad that our facilities helped make your stay more enjoyable. We look forward to welcoming you back and providing you with a more satisfying experience from the moment you arrive. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We sincerely appreciate your comment regarding the price of our food, particularly the nasi goreng. We understand that the value and pricing of our menu are important aspects of the overall guest experience, and we regret that the price did not meet your expectations. Your feedback is valuable to us and will be shared with our Food & Beverage team for further evaluation, particularly regarding the balance between menu pricing, portion, quality, and guest expectations. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back to Mercure Convention Center Ancol and provide you with a more satisfying dining experience in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol to celebrate your honeymoon and for sharing your lovely feedback with us. We are delighted to know that you had a wonderful and memorable honeymoon experience at our hotel. It was truly our pleasure to be part of such a special moment in your journey together. We wish you both a lifetime of happiness, love, and beautiful memories together. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable occasions in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for your perfect 10.0 rating and for sharing your wonderful feedback with us. We are delighted to know that you and your family had a great stay and, especially, that the children really enjoyed our swimming pool. It is always a pleasure to hear that our family-friendly facilities can create fun and memorable moments for our young guests. Your kind feedback is a great motivation for our team to continue providing enjoyable experiences for families. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another fun and memorable stay! 😊 Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. Yuda S., Thank you for choosing Mercure Convention Center Ancol and for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay with us and were satisfied with the service provided by our team. We are especially pleased to hear that our room and Security team were helpful and supportive during your stay. Your perfect rating of 10.0 is a wonderful encouragement for our entire team to continue delivering excellent service and ensuring our guests feel comfortable and well assisted. Thank you once again for your kind review and appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol