We loved our stay here, the bath on the balcony was so relaxing and peaceful and there are both public and private onsens that can be used when available. My husband and I used the private onsens and enjoyed the free ice cream and drinks also available at all times. The kaiseki breakfast and dinners were a great experience and a good opportunity to try traditional Japanese cuisine. The staff are very kind, welcoming and friendly and it’s about a 10 minute walk from Hakone-Yumoto station.

Designated dinner time and breakfast time was very late for us. It was good that drinks were included.

Beautiful room, great location, fantastic breakfast experience

The best feature of the room was the outdoor soaking tub by the river. The restaurant was incredible with amazing dinner and breakfast. The room was a bit dated for the price.

The room was great and I used the private outdoor bath many times a day. The food was beyond amazing for breakfast and dinner. They gave us so much food and it just kept coming and coming. The staff was very friendly and great. Check in and check out was fast. We were happy with the proximity to the train station we had no problem walking with our suitcases. I would stay there again if we ever comeback to Hakone.

Amazing service!!

The hotel staff mistakenly settled dinner charge for one of the two rooms I stayed during checkout, later hotel contact me to request to process the same amount for the other room dinner charge, I said okay despite it was their mistake during check out. But then when the final charge came, they double charged it. Very unhappy with the management and how they handle this. Now I have to ask credit company to fight the wrong charges.

Staff and accommodations were great. The only issue was the water for the private outdoor bath did not get hot enough (little over lukewarm). Bit of a disappointment since it was the main attraction for my visit.

Clean room, great staff, availble private baths, and delicious food!

Told me to leave my key at the desk, but when I came back around midnight I had to wait over 30 minutes in the lobby for them to get back to the front desk to go to my room

Perfect

Private bath on balcony. Impressive Kaiseki meals with very friendly staff.

Beautiful surroundings, tranquil atmosphere. Lovely hotel with great facilities including free bar. Staff were friendly and very helpful despite the language barrier, dining experience is truly Japanese with great food. Room was immaculately clean and spacious with good bathroom

Friendly and helpful staff. Property was well maintained and clean.

Lovely stay, walking distance from station, friendly staff, very comfortable beds, highly recommend 😊

Lovely spacious rooms. Quiet, clean and with a beautiful open air private bath. Free drinks which is lovely to unwind on the rooftop with. Would highly recommend 😊

Located on quiet street a few minutes walk from train station. Spacious room with private sauna tub and shower.

The onsite staff @ hotel specifically at restaurant were super kind & friendly. Thank you All for making our stay comfortable and welcoming!

Environment and onsen facilities are very good. Resturant staffs are very friendly and caring. We have an enjoyable experience with the hotel. The only thing i will pick on is the front desk staff when we checked in, not too friendly and have a bit of attitude.

Great stay. Thank you to all the staff. Merci, Pierre he was a great help through the visit. Everyone is welcoming and hard working.