Overall Ratings & Reviews Hotel Continental Penang

The water heater sucks. The room wasn’t comfortable at all

The location is good, near Kimberly Street and Chulia Street for food. Close to the iconic George Town area of Penang. It's just a shame the TV shows are only local TV. And the WiFi signal is not good. And hot water is difficult. Also a bit noisy at night because it's close to the food court which has live music and people singing.

The hotel is clean and close to the city center of Gorge Town.

Easy access to reach all destination.

Will not stay there again. The towels are not clean, not enough tables and chairs; Telephone in room not working. Unless they upgrade I will not visit the hotel again. The only good thing is that it is convenient to get a Grab taxi and near to Penang Road the commercial hub of Penang.

The room had a bad odor smell up until I have to request to changed room. There is no kettle inside the room except outside of the room hotel provided LG water filter. Lucky me I just need to stay 1 night in that hotel. Furthermore the receptionist staff is the foreigner therefore the pronunciations is quiet bad to understand and communicate.

The first day the wifi was broken, it was repaired many times but the error was due to bad weather. The second day I asked to change the room, it got smaller and dirtier. Really don't recommend it.

No wifi, no hot water.

Room was not ready upon arrival albeit booking was made 1 week earlier. Everything was not up to standard except the location and attentive staff despite manpower shortage: kettle, iron, TV remote not available, TV not working, poor sink drainage, poor water circulation from the water heater, extra towel not available. Room however was pleasant & neat. Major improvement and maintenance needs to be done. Kudos to the staff for being pleasant all the way despite having to deal with many shortcomings.

Clean room. Clean pool. Satisfactory staff service.

Reception service is still ok, the room is not clean, the bathroom light turns off one light, the second day there is no cleaning room, only towels are given.

Good but the iron board and iron they didn't send to room, but use at 19th floor.

Unsatisfactory room condition. Uncomfortable smell, air conditioning is not cold and staff service is less friendly

Very limited parking need to park outside. Slow at counter during check in. Simple breakfast. But the room is clean.

Strategic hotel and easy to find a place to eat ... clean..only the park is a bit narrow but overall everything is ok ..

Good.

Very bad services. My room was not cleanup on the first day I am staying there. The receptionist service at night very bad. The shower and kettle were broken. They did not have many variety of tv channels. My room cannot be opened once. The very worst thing that I couldn't accept were very bad service overall

the services is bad. kettle and shower in hotel room not function. very bad arrangement on breakfast. till 3.30 pm my room still was not make up on the first day

The condition of the carpet is not clean, in terms of room facilities everything is good and complete.

The hotel staff is good. Lots of info. Comfortable room. Close to attraction and eateries.