Dear Ms. Dewi, Warm greetings from Swiss-Belinn Malang. Thank you for taking the time to share your review with us. We apologize for any inconvenience you experienced, particularly regarding the receptionist service and breakfast experience. Your feedback has been noted and will be followed up by the relevant team, including improvements to the speed of service at the reception, food availability, and even the service at the egg corner to be more responsive and organized. We greatly appreciate your visit and look forward to providing even better service in the future. Best regards, Swiss-Belinn Malang.