Monoloog Hotel Palembang

Explore Monoloog Hotel Palembang
8.2
Very Good
From 14,889 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.7

Location

8.4

Service and Facilites

8.2

People often mention about Monoloog Hotel Palembang
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Bedroom (79)
Ambiance (78)
Distance to City Center (77)
Staff Friendliness (73)
Bathroom (64)
Check-in/out Time (61)
Accessibility (60)
Hotel Area (55)
Wifi (53)
Room Space (50)
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Traveler Reviews Monoloog Hotel Palembang

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Customer reviews
R***y
icon-Leisure
Leisure
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6.9
/10
Reviewed 5 day(s) ago
I wanted to drink warm water or make instant noodles, but the dispenser outside the room wouldn't work. What a shame.
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Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your experience staying at Monolook Hotel Palembang. We sincerely apologize for the inconvenience you experienced when the hot water dispenser outside your room was not working, especially when you needed hot water for hot drinks or preparing hot noodles. We understand that simple things like having hot water available are crucial to guest comfort. This feedback is very important to us, and we will contact the relevant team immediately to ensure this facility is properly functioning and always meets guest needs. Thank you for helping us improve. We sincerely hope to have the opportunity to welcome you back again for a more comfortable, friendly, and memorable stay. Sincerely, Monolook Hotel Palembang
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F***h
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Transit
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9.4
/10
Reviewed 6 day(s) ago
The hotel staff was very friendly in serving check-in.
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Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Thank you for your positive review and feedback regarding Monolook Hotel Palembang. We are delighted to hear that you were satisfied with our excellent, friendly, and prompt service. Your compliments motivate our entire team to strive for the best possible service for all our guests. We look forward to welcoming you back to Monolook Hotel Palembang on your next visit. Sincerely, Monolook Hotel Palembang
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
The staff is friendly, the rooms are clean and tidy.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Thank you very much for your review and compliments on Monolook Hotel Palembang. We are delighted to know that the friendliness of our staff, as well as the cleanliness and orderliness of the rooms, contributed to your comfort during your stay. Your satisfaction is our joy and motivation to continue striving to maintain our high standards of service. We hope to welcome you back to Monolook Hotel Palembang again and provide you with an even more comfortable and memorable stay. Sincerely, Monolook Hotel Palembang
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Verified Traveler
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
The room's air conditioning is always cool, the room is cleaned every day, the view is always good, and the service is friendly too.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, We sincerely thank you for your positive feedback and reviews about Monolook Hotel Palembang. We are delighted to know that the comfort of your rooms, the cool air conditioning, the daily housekeeping, and the beautiful views contributed to your pleasant stay. Furthermore, we appreciate your appreciation for the friendly service from our staff. For us, customer satisfaction is not just about ratings, but about the trust that drives our entire team to strive for the best service with sincerity and dedication. We hope to welcome you back to Monolook Hotel Palembang again and to create even more comfortable, warm, and memorable stays together. Sincerely, Monolook Hotel Palembang
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Clean, okay room, cheap price, fast booking, fast check-in process.
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Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that the cleanliness of the room, the price, the booking process, and the check-in process provided a comfortable and easy experience throughout your stay at Monolook Hotel Palembang. For us, the comfort and time of every guest is of utmost importance. We hope that each visit you make a positive impression, and we welcome you back to Monolook Hotel Palembang again. Thank you for trusting us to take care of your vacation. Sincerely, Monolook Hotel Palembang
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Clean, okay room, cheap price, fast booking, fast check-in process.
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Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that the cleanliness of the room, the price, the booking process, and the check-in process provided a comfortable and easy experience throughout your stay at Monolook Hotel Palembang. For us, the comfort and time of every guest is of utmost importance. We hope that each visit you make a positive impression, and we welcome you back to Monolook Hotel Palembang again. Thank you for trusting us to take care of your vacation. Sincerely, Monolook Hotel Palembang
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Sandra K.
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Business
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9.7
/10
Reviewed 3 week(s) ago
Room cleanliness is maintained. Towels are changed daily without request. Customer complaints are responded to promptly.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Monolook Hotel Palembang. We are delighted to hear that you found our hotel comfortable enough for your family and that you were pleased with the friendly service from our team. We also appreciate your suggestion regarding the availability of laundry bags in the rooms. We will take this feedback into consideration to improve our facilities and ensure all guests have a comfortable stay. We look forward to welcoming you and your family back to Monolook Hotel Palembang on your next visit. Sincerely, Monolook Hotel Palembang
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S***a
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Transit
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8.8
/10
Reviewed 3 week(s) ago
The hotel staff was friendly, and check-in and check-out were easy. For the price, it's still worth it. There are just a few things that need improvement.
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Accommodation's Reply
28 Aug 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Monolook Hotel Palembang. We are delighted to hear that you found our hotel comfortable enough for your family and that you were pleased with the friendly service from our team. We also appreciate your suggestion regarding the availability of laundry bags in the rooms. We will take this feedback into consideration to improve our facilities and ensure all guests have a comfortable stay. We look forward to welcoming you and your family back to Monolook Hotel Palembang on your next visit. Sincerely, Monolook Hotel Palembang
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R***R
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8.5
/10
Reviewed 5 week(s) ago
The room is quite comfortable, the rest is up to you to try it yourself.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Thank you for giving Monoloog Hotel Palembang your highest rating. We sincerely appreciate your kind support and positive feedback. Recognition like yours motivates our entire team to continue delivering excellent service and creating a pleasant stay for every guest. We look forward to welcoming you back to Monoloog Hotel Palembang on your next visit. Kind regards, M Arsalan Haqani Hotel Manager
H***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
It's enough for one family and the service is quite friendly, it's just a shame there's no laundry bag for our dirty clothes, hehe.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Monolook Hotel Palembang. We are delighted to hear that you found our hotel comfortable enough for your family and that you were pleased with the friendly service from our team. We also appreciate your suggestion regarding the availability of laundry bags in the rooms. We will take this feedback into consideration to improve our facilities and ensure all guests have a comfortable stay. We look forward to welcoming you and your family back to Monolook Hotel Palembang on your next visit. Sincerely, Monolook Hotel Palembang
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P***T
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I had a wonderful stay at Monoloog Hotel Palembang. The service from all the staff was excellent, friendly, and responsive throughout my stay.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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Tinus D.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 10 week(s) ago
Stayed for 2 nights on business… comfortable, pleasant, and easy to access. However, please double-check the cleanliness of the bed (sheets).
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Mr. Tinus D, Thank you for choosing our hotel for your business trip and thank you for taking the time to write a review. We are pleased to hear that you felt comfortable during your stay and appreciated the convenient location of our hotel. However, we apologize for the comment regarding the cleanliness of the linens. This feedback is very valuable to us, and we will contact the housekeeping team immediately to ensure we pay more attention to the cleanliness and availability of the rooms. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Eve Fabrianti, Hotel Manager
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M Faried A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Clean and comfortable room. Close to food and LRT stations. Overall good. Thanks.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Mr. Farid A., Thank you for your excellent rating of Monolux Palembang Hotel. We greatly appreciate your compliments. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, Eve Fabrianti, Hotel Manager
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
I stayed here for 4 days and 3 nights. Overall, it was okay, except the AC wasn't working well during the day, probably because Palembang's weather is so hot.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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t***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
I've booked many times offline and online, and Monolog Hotel is still the best 👌🏼
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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D***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The room was clean and comfortable. The AC was cold. The shower was top-notch. There was a smart TV for the kids' entertainment. The bed cover, however, had a few stains.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for choosing our hotel for your business trip and thank you for taking the time to write a review. We are pleased to hear that you were comfortable during your stay and appreciated our convenient location. However, we regret your comment regarding the cleanliness of the linens. This feedback is very valuable to us, and we will contact our housekeeping team immediately to ensure we pay more attention to the cleanliness and availability of your rooms. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Avi Fabrianti, Hotel Manager
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Miftahul J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very effective here.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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F***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 13 week(s) ago
The hotel was nice, not bad. The breakfast was lacking in variety, and the staff was lacking. They knocked on the door before check-out, and the mattress was a bit musty.
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for choosing our hotel and taking the time to review your stay. We are delighted that you were satisfied with our services. However, we apologize for a few aspects that did not meet your expectations, particularly regarding the variety of breakfast options, the quality of service from our staff, and the inconvenience of the knocking on your room door before check-out. We will investigate these matters with the relevant departments to improve our service and communication with our guests. Regarding the unclean bedding, we apologize for the inconvenience. We will forward this feedback to the housekeeping department for investigation and improvement to ensure your greater comfort. We greatly appreciate your suggestions and feedback, which contribute to our improvement. We hope to have the opportunity to welcome you back again and provide you with an even better stay experience in the future. Sincerely, Eve Fabrianti, Hotel Manager
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Tri A. K. L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Great service and rooms.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The information and room service were very helpful, plus the food was good.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to provide the best service and a memorable stay for all guests. We look forward to welcoming you back on your next visit. Sincerely, AV Fabrianti, Hotel Manager
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Number of reviews per page
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